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Customer Success Analyst Jobs in Ohio (NOW HIRING)

Ryder

Customer Success Manager I

Pataskala, OH · On-site

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain ... Strong analytical skills, in particular working with large data sets and BI tools. * Strong ...

Ryder System, Inc.

Customer Success Manager I

Etna, OH · On-site

$90K/yr

We are immediately hiring a Customer Success Manager in the Columbus, OH area for our Supply Chain ... Strong analytical skills, in particular working with large data sets and BI tools. * Strong ...

dLocal

If you're a proactive and analytical professional who's passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you! This is a Talent Pool for you ...

sauder

Customer Success Project Manager

Archbold, OH · Remote

$57K - $76K/yr

The Customer Success Project Manager is a customer-focused role responsible for supporting and ... Analyze sales, pricing, margin, inventory, and product performance data to support business ...

sauder

Customer Success Project Manager

Archbold, OH · Remote

$57K - $76K/yr

The Customer Success Project Manager is a customer-focused role responsible for supporting and ... Analyze sales, pricing, margin, inventory, and product performance data to support business ...

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All JobsCustomer Success Analyst JobsCustomer Success Analyst Jobs in Ohio

Customer Success Analyst information

See Ohio salary details

$17

$38

$64

How much do customer success analyst jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer success analyst in Ohio is $38.52, according to ZipRecruiter salary data. Most workers in this role earn between $30.87 and $43.65 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer success analyst?

To thrive as a Customer Success Analyst, you need strong analytical skills, customer relationship management experience, and a background in business or related fields. Familiarity with CRM platforms like Salesforce, data analysis tools, and customer engagement software is typically expected. Outstanding communication, problem-solving, and empathy help you build trust and proactively address client needs. These skills are essential for retaining customers, maximizing satisfaction, and driving business growth.

How does a customer success analyst typically collaborate with other departments to drive customer satisfaction?

Customer Success Analysts regularly work cross-functionally with teams such as Sales, Product, and Support to ensure a seamless customer experience. They analyze customer data to identify trends and communicate actionable insights to product teams for improvements, while also sharing feedback with sales to refine onboarding processes. Effective collaboration enhances issue resolution and helps tailor solutions, ultimately driving higher customer satisfaction and retention. This interdepartmental teamwork is a core part of the role and offers valuable exposure to different aspects of the business.

What is the difference between Customer Success Analyst vs Customer Support Specialist?

AspectCustomer Success AnalystCustomer Support Specialist
Primary FocusProactively manages customer relationships to ensure satisfaction and retentionResponds to customer inquiries and resolves issues as they arise
Required SkillsData analysis, communication, relationship managementTroubleshooting, communication, product knowledge
Work EnvironmentCustomer success teams, account managementHelp desks, support centers
Common Industry UsageSaaS, tech, subscription servicesTech, retail, service industries

While both roles involve customer interaction, a Customer Success Analyst focuses on proactive relationship management and retention strategies, whereas a Customer Support Specialist handles reactive issue resolution. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Analyst jobs in Ohio?

For Customer Success Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Success Analyst jobs in Ohio look for?

The top searched job categories for Customer Success Analyst jobs in Ohio are:

What cities in Ohio are hiring for Customer Success Analyst jobs?

Cities in Ohio with the most Customer Success Analyst job openings:

Customer Success Analyst jobs near you
Infographic showing various Customer Success Analyst job openings in Ohio as of August 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $80,116 per year, or $38.5 per hour.

Customer Success Manager - Search Marketing Analytics

BrightEdge

Cleveland, OH

$80K - $90K/yr

Full-time

Medical, Dental, Vision, PTO

Re-posted 2 days ago

Job description

Shape the future of Search. 

About BrightEdge 

BrightEdge is a leading enterprise SEO and content performance platform that helps companies understand how their digital content drives real business results. Founded in 2007, we're trusted by thousands of organizations across more than 80 countries, including brands like Microsoft and Visa.  Our platform combines powerful data and AI-driven insights allowing our customers to plan, optimize, and measure campaigns based on real-time content performance. 

What sets BrightEdge apart are our people.  With 400+ global employees across 7 offices, we foster a collaborative, curious, and supportive environment where smart ideas are encouraged and impact is visible.  If you enjoy solving meaningful problems, learning new things, and working alongside talented teammates while helping shape the future of digital marketing, BrightEdge is a great place to build your career. 

About the Role 

Our Customer Success organization is the heart and soul of BrightEdge and a competitive differentiator for us in the market.  With teams dedicated to onboarding, professional services, customer success, account management (and more!), we provide meaningful and strategic support to our customers, enabling them to hit their organic search goals.   
 
As a SEO Marketer Customer Success Manager, you drive impact for BrightEdge's most sophisticated customers from launch all the way through the customer lifecycle. You evangelize the value of a well-implemented SEO analytics environment and when you build that value, great things happen for your customer. BrightEdge is the gold standard for SEO data, and you bring this to life by ensuring that the platform is tailored to the multiple divisions of a large organization. You are with your customer every step of the way to make BrightEdge sing for them and make a difference to their business.  
How you'll spend your time:
  • Drive business outcomes for enterprise customers by creating and supporting an integrated SEO analytics and research environment 
  • Understand business requirements and align business requirements to SEO program spanning data, workflow, and reporting 
  • Drive integrations and implementations to completion 
  • Communicate with a range of business and technical stakeholders to ensure successful implementation that reflects business requirements 
  • Drive customer platform usage responsive to technical SEO use cases focused on reporting and research 
  • Run frequent customer sessions independently, setting strong agendas and executing post-session follow-up 
  • Identify, engage, and train different divisions within a customer 
  • Provide day-to-day engagement that delights customers and supports renewal 
  • Configure platform to support advanced AI use cases 
We're excited about you if you have:
  • 5+ Years of relevant experience managing multiple customer accounts 
  • Bachelor's Degree Required 
  • Experience doing discovery of business goals and needs
  • Experience driving technology/platform adoption and usage
  • Strong verbal and written communication skills and presentation skills 
  • Experience managing complex integrations 
  • Thorough understanding of digital marketing 
  • Working knowledge of SEO 
  • Enterprise analytics experience with Tableau/Domo/Power BI a strong plus
  • Experience with web analytics, Adobe Analytics a strong plus
Benefits

  • Motivating, high-impact work that builds your career 

  • Medical, dental, and vision insurance with multiple package options 

  • 15-23 days PTO depending on tenure plus 10 paid holidays 

  • Pre-tax commuter benefit plan and company contribution to help reduce parking/public transit costs 

  • Discounted gym membership and fitness benefits 

  • No or low cost therapy and professional coaching sessions through Spring Health 

  • 4-6 weeks fully paid parental leave 

  • Pet wellness and insurance plans to keep your furry family healthy 

$80,000 - $90,000 a year
This role offers a base salary plus a quarterly performance bonus on an 80/20 split. The listed range reflects the total on-target earnings (OTE) for this position (base + variable). Actual compensation will depend on your skills, experience, and other job-related factors. 
How we work 
BrightEdge is an equal opportunity employer and is committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected status.

If you're excited about this role but don't meet every qualification, we encourage you to apply. Imposter syndrome can hold great candidates back, and we believe potential and willingness to learn matter just as much as checking every box. We value diverse perspectives, experiences, and ways of thinking, and we're committed to building a team where everyone feels they belong and can do their best work. 
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