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Customer Success Agent Jobs in Calgary, AB (NOW HIRING)

Brookfield Properties

Customer Guide

Calgary, AB · On-site

Proven track record of success in customer service. * Experience handling multiple tasks simultaneously, with strong attention to detail and social skills. * Ability to meet performance metrics and ...

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Customer Success Agent information

See Calgary, AB salary details

$11

$18

$25

How much do customer success agent jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer success agent in Calgary, AB is $18.04, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $19.95 per hour, depending on experience, location, and employer.

What is a customer success agent?

Customer Success Agents are professionals who work closely with customers to ensure they have a positive experience with a company's products or services. Their main role is to help customers achieve their desired outcomes by providing guidance, troubleshooting issues, and offering support throughout the customer journey. They proactively address customer needs, foster long-term relationships, and often act as a bridge between the customer and other teams within the company. By doing so, they help increase customer satisfaction, retention, and loyalty.

What are the key skills and qualifications needed to thrive as a customer success agent?

To thrive as a Customer Success Agent, you need strong communication skills, problem-solving abilities, and a foundational understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM software like Salesforce or Zendesk, along with knowledge of ticketing and support platforms, is typically required. Empathy, patience, and active listening are crucial soft skills for building trust and rapport with customers. These skills ensure customer satisfaction, retention, and effective resolution of issues, directly impacting business success.

What are some common challenges customer success agents face when managing multiple client accounts?

Customer Success Agents often juggle several client accounts simultaneously, which can make prioritization and time management challenging. Balancing the needs of high-touch clients with those requiring less frequent support, while ensuring all receive timely and personalized attention, is a common hurdle. Additionally, agents must stay up-to-date on product updates and proactively identify potential issues before they escalate, requiring strong organizational skills and clear communication with both clients and internal teams. Regular training and robust CRM tools can help streamline these tasks and improve client satisfaction.

What is the difference between Customer Success Agent vs Customer Support Specialist?

AspectCustomer Success AgentCustomer Support Specialist
Primary FocusProactively ensures customer satisfaction and long-term successReactively resolves immediate customer issues and inquiries
Work EnvironmentCustomer success teams, account management, ongoing client engagementHelp desks, support centers, troubleshooting
Required SkillsCommunication, relationship management, product knowledgeProblem-solving, technical troubleshooting, communication
Common UsageTech companies, SaaS, subscription servicesRetail, telecom, software support

While both roles involve customer interaction, Customer Success Agents focus on building long-term relationships and ensuring customer retention, whereas Customer Support Specialists handle immediate issues and technical problems. Understanding these differences helps in choosing the right career path or job search focus.

What are popular job titles related to Customer Success Agent jobs in Calgary, AB?

For Customer Success Agent jobs in Calgary, AB, the most frequently searched job titles are:

What job categories do people searching Customer Success Agent jobs in Calgary, AB look for?

The top searched job categories for Customer Success Agent jobs in Calgary, AB are:

What cities near Calgary, AB are hiring for Customer Success Agent jobs?

Cities near Calgary, AB with the most Customer Success Agent job openings:

Customer Success Agent jobs near you
Infographic showing various Customer Success Agent job openings in Calgary, AB as of August 2026, with employment types broken down into 69% Full Time, 29% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,517 per year, or $18 per hour.

Hotel and Sports Management, Customer Success Agent (AB)

EventConnect LLC

Calgary, AB

Full-time

Re-posted 22 days ago

Job description

ABOUT EVENTCONNECT


At EventConnect, we've built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM, connects event organizers, hotels, and cities, offering a better way to manage communication, marketing, in-depth reporting, and everything in between.


EventConnect's head office is located in downtown London, Ontario. Our workspace is open, fun, and is filled with productive energy. We value teamwork, integrity, innovation, professionalism, and reliability. We believe these values promote cross-departmental collaboration to enhance our partners' and customers' experience and service.Please note, this posting is for future opportunities only; no current vacancy.


EVENTCONNECT OFFERS


  • Competitive salary and benefits
  • Casual but energetic work environment made for today's workers
  • Performance-driven culture
  • Growth opportunities
  • IT equipment provided
  • A culture of teamwork, celebrations of success, social gatherings and goal-oriented work


ABOUT THE ROLE


At EventConnect, our clients are the focus of our teams each and every day. As aCustomer Success Specialist, you are the first point of contact for our individual athletes and team''s players. You will have the opportunity to leave the best first impression of their experience with our team, which is invaluable. Each day, you will work collaboratively with our team to support the athletes and players in their hotel block room reservations.


RESPONSIBILITIES


  • Assist clients with questions about the overall platform by telephone,email &live chat
  • Work with other internal teams to provide high-quality support while meeting service response time goals and maintaining a high customer satisfaction rating
  • Continuously working to troubleshoot queries
  • Complete any additional customer support responsibilities that assist in creating the best experience for our teams and athletes
  • Support individual reservations within team blocks
  • Monitor hotel compliance with rooming lists
  • Completing, tracking and reporting support tickets through the CRM system
  • Ensure all KPIs and service benchmarks are consistently met, optimizing workflow and customer satisfaction.


QUALIFICATIONS


  • Ability to multitask and be agile in a fast-paced environment
  • Ability to quickly identify and assess customers' needs to achieve satisfaction
  • Accepts and welcomes new challenges
  • Accountable for being a team member and contributing to goals
  • Friendly, professional and confident nature both on the phone and through email communications
  • Strong problem-solving skills and ability to collaborate with others
  • Ability to gauge your client and adjust your approach
  • Organized approach to completing your work to ensure clients and hotel relationships are strengthened
  • Detail-oriented and precise team player who enjoys working with others
  • CRM experience
  • A University or College graduate, Travel & Tourism, Hospitality or Sports Management preferred
  • Minimum of 1 year of experience in a tech support or customer service role
  • Previous experience in hotel management or sales would be considered an asset
  • Travel Industry Council of Ontario (TICO) certification is preferred. Applicants that do not have this certification will still be considered for the position. Successful candidates will be asked to complete this in the first 3 months of employment at the cost of EventConnect.


EventConnect welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should an applicant be selected for an interview, please inform EventConnect of any required accommodations. If an applicant or successful candidate requests an accommodation, adjustments to support specific needs will be made.

We thank all candidates who apply. Only those selected for screening and an interview will be contacted.

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