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Customer Success Advocate Remote Jobs (NOW HIRING)

Direct Meds

Patient Success Advocate - Remote

$20/hr

As a Patient Success Advocate, you combine consultative sales expertise with exceptional customer ... Fully Remote Position * Paid time off and company holidays * Opportunities for career growth within ...

DirectMeds

Patient Success Advocate - Remote

$20/hr

As a Patient Success Advocate, you combine consultative sales expertise with exceptional customer ... Fully Remote Position * Paid time off and company holidays * Opportunities for career growth within ...

Planful

Customer Success Advocate

Customer Success Advocate Remote, North America Planful is the pioneer of financial performance management cloud software. The Planful platform, which helps businesses drive peak financial ...

Carrier Enterprise

Customer Success Advocate

Customer Success Advocate Carrier Enterprise (CE) is a national distributor of residential and ... Ability to thrive in a remote or office environment while demonstrating schedule flexibility to ...

Planful

Customer Success Advocate

As the Customer Success Advocate, you will be responsible for maintaining ongoing business ... remote. * Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific ...

Planful

Customer Success Advocate

As the Customer Success Advocate, you will be responsible for maintaining ongoing business ... remote. * Company-wide Mentorship program with Executive sponsorship of CFO and Manager-specific ...

Entrust Datacard

The Senior Customer Success Advocate plays a handson role in helping customers successfully adopt ... Whether you're remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.

Keysavvy

Customer Success Advocate

$55K - $58K/yr

Customer Success Specialist The Customer Success Specialist is responsible for delivering high ... General knowledge of automotive transactions is a plus Work Environment This is a remote work from ...

1-800 CONTACTS

Customer Success Advocate

$15 - $21/hr

... success in a virtual work environment. * Provide top-tier service : Deliver exceptional customer ... United States Remote Hourly Range $15-$21 USD

Bask Health

Customer Success Advocate

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...

Bask Health

Customer Success Advocate

Bask Health Customer Success Role Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily ...

Bask Health

Customer Success Advocate

Manhattan, NY · On-site +1

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...

Bask Health

Customer Success Advocate

Manhattan, NY · Remote

With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers hands for success. We are a rapidly growing startup, and we work with care and intention to ...

1-800 Contacts

Customer Success Advocate

Draper, UT · On-site +1

Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment. * Provide top-tier service : Deliver exceptional customer ...

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How much do customer success advocate remote jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for customer success advocate remote in the United States is $24.20, according to ZipRecruiter salary data. Most workers in this role earn between $21.88 and $25.96 per hour, depending on experience, location, and employer.

What is a customer success advocate remote?

A Customer Success Advocate (Remote) is a professional who works from a location outside the traditional office to ensure customers have a positive experience with a company's products or services. They proactively engage with clients to address their needs, answer questions, and resolve issues, all while building long-term relationships. Their main goal is to help customers achieve their desired outcomes and maintain satisfaction, leading to customer retention and loyalty. Remote roles use digital communication tools such as email, chat, video calls, and customer support software to connect with clients.

What are the key skills and qualifications needed to thrive as a customer success advocate remote?

To thrive as a Customer Success Advocate (Remote), you need strong communication skills, problem-solving abilities, and a solid understanding of customer relationship management, often supported by a bachelor's degree or relevant experience. Familiarity with CRM platforms such as Salesforce or HubSpot, as well as ticketing systems like Zendesk, is typically required. Outstanding empathy, patience, and proactive listening are essential soft skills for building trust and resolving customer issues effectively. These skills and qualities are crucial for ensuring customer satisfaction, retention, and the overall success of the business in a remote environment.

How does a customer success advocate collaborate with other departments while working remotely?

As a remote Customer Success Advocate, collaboration with other departments such as Sales, Product, and Support is typically achieved through regular virtual meetings, shared communication platforms, and detailed documentation. You'll often coordinate with Sales to ensure smooth onboarding, provide Product teams with customer feedback, and work with Support to resolve complex client issues. This cross-functional teamwork is essential for delivering a seamless customer experience and often involves using tools like Slack, Zoom, and CRM systems. Effective communication and proactive updates are key to successful remote collaboration in this role.

What cities are hiring for Customer Success Advocate Remote jobs?

Cities with the most Customer Success Advocate Remote job openings:

What states have the most Customer Success Advocate Remote jobs?

States with the most job openings for Customer Success Advocate Remote jobs include:

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Infographic showing various Customer Success Advocate Remote job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $50,336 per year, or $24.2 per hour.

Patient Success Advocate - Remote

Remote

Direct Meds
Pharmaceutical and Medicine Manufacturing • 11 - 50 employees
Learn more about Direct Medsexternal

$20/hr

Other

Medical, Dental, Vision, PTO

Posted 27 days ago

Job description

About Direct Meds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Patient Success Advocate - Remote
Position: Patient Success Advocate - Remote
Compensation: $20/hour base pay + Performance-based commission
Note: The compensation listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.
DirectMeds is seeking a motivated and detail-oriented Patient Success Advocate to support our growing telesales operations.
As a Patient Success Advocate, you combine consultative sales expertise with exceptional customer service to help patients confidently navigate their healthcare journey. You build trust by understanding each patient's unique needs, educating them on available telehealth services and treatment options, and guiding them toward solutions that best support their health goals.
You manage the patient experience from the initial inquiry through enrollment, appointment scheduling, and ongoing engagement, ensuring a seamless and positive experience. By proactively following up with existing patients, addressing concerns, overcoming objections, and identifying opportunities to increase engagement, you help drive patient acquisition, retention, and satisfaction.
Working collaboratively with clinical and operational teams, you consistently exceed performance goals while delivering compassionate, patient-centered support. Your ability to build rapport, communicate complex information clearly, and create meaningful relationships contributes to increased patient loyalty, improved health outcomes, and overall business growth.
About DirectMeds
At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.
Patient Success Advocate Responsibilities & Expectations
  • Log in to Five9 and transition to Ready status within five minutes of clocking in via Rippling; remain Ready for the duration of your shift
  • Take full ownership of daily tasks, including maintaining Ready status on Five9, managing 'My Open Tickets', and overseeing 'Team Specific Views' and special projects
  • Uphold professional standards, drive productivity, and demonstrate complete workflow accountability
  • Drive performance by actively participating in cancel-save initiatives and goals
  • Ensure unwavering compliance with established SOPs and organizational operational protocols
Patient Success Agent Full KPI Expectations:
  • Minimum of 30-35+ calls per shift from Inbound calls, My Open Tickets View, Team Specific CNR, Open Tickets, Special Projects
  • 35+calls-35+ tickets addressed daily from Inbound calls, My Open Tickets View, Team
  • Specific CNR Open Tickets, Special Projects
  • Minimum Performance Standard: 4 saves / day - 20 saves / week minimum
  • Login to Five9, 5 min after logging in through Rippling - Be set to Ready throughout the day
  • Consistent active participation in cancellation save efforts on every call / account worked on and on Team Chats
  • Timely follow-up on patient escalations
  • Accurate documentation in Zoho Desk Tickets ( Closing Tickets + Leaving Comments on tickets ) and Admin Portal ( CSR Notes )
  • Attend all meetings on a timely basis and adhere to attendance policy
Skills Required
  • Ability to work 40 hours per week (full-time)
  • Strong multitasking skills and attention to detail
  • Comfortable navigating multiple systems (CRM, dialer, patient portals)
  • Basic technical proficiency (uploading documents, managing systems)
  • Strong verbal and written communication skills in English
  • Ability to meet performance and productivity targets
Technical Requirements
  • Reliable computer (desktop or laptop)
  • Stable high-speed internet connection
  • USB or Bluetooth headset with microphone suitable for call handling
Preferred Qualifications
  • Prior experience in telesales, customer support, collections, billing and account receivables, Patient Success Advocate, or call center environments
  • Experience using CRM systems and dialers (Five9, Zoho, etc.)
  • Bilingual is a plus (Spanish preferred)
What Success Looks Like
  • Consistently meeting or exceeding Patient Success Advocate completion quotas
  • Efficiently handling a high volume of past due account interactions (phone and text message first)
  • Maintaining accurate and complete documentation
  • Providing a smooth and helpful experience for patients
What we offer
  • Competitive compensation: $20/hour base pay + Performance-based commission
  • Benefits Package (Health, Dental, Vision)
  • Fully Remote Position
  • Paid time off and company holidays
  • Opportunities for career growth within a rapidly scaling company
  • Exposure to cutting-edge therapies in wellness and longevity

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