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Customer Strategy Manager Jobs in Norcross, GA (NOW HIRING)

PBK

Creative Strategy Manager

Sugar Hill, GA · On-site

Familiarity with project management tools (Asana, Monday.com) and CRM (Deltek Vantagepoint ... Translate strategy into deliverables * Leads RFQ/RFP production and interviews * First-line team ...

Deloitte

Business Strategy Manager

Atlanta, GA · On-site

As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their ...

Deloitte

Business Strategy Manager

Atlanta, GA · On-site

As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their ...

Td

Collections Strategy Manager

Atlanta, GA · On-site

$120K - $145K/yr

Identify customer segments using behavioral, risk, and engagement data to optimize outreach and ... to Senior Management on critical strategies including non-standard and ad-hoc requests as ...

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All JobsCustomer Strategy JobsCustomer Strategy Manager JobsCustomer Strategy Manager Jobs in Norcross, GA

Customer Strategy Manager information

See Norcross, GA salary details

$108.3K

$131.5K

$151.9K

How much do customer strategy manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for customer strategy manager in Norcross, GA is $131,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $119,600.00 and $143,000.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What does a customer strategy manager do?

A customer strategy manager develops and implements plans to improve customer experience, retention, and satisfaction. They analyze customer data, collaborate with marketing and sales teams, and use tools like CRM systems to align business strategies with customer needs and behaviors.

What cities near Norcross, GA are hiring for Customer Strategy Manager jobs?

Cities near Norcross, GA with the most Customer Strategy Manager job openings:

Customer Strategy Manager jobs near you
Infographic showing various Customer Strategy Manager job openings in Norcross, GA as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $131,524 per year, or $63.2 per hour.

Manager Customer Experience - Strategy

The Hertz Corporation

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Hertz rating

6.3

Company rating: 6.3 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

142nd of 178 rated vehicle equipment hire

Job description

Day In the Life:

The Customer Experience Manager leads customer experience strategy and continuous improvement initiatives to deliver a best-in-class, customer-centric experience across all locations. This highly visible individual contributor role partners with leaders across Operations, Analytics, Product, Technology, Marketing, and Customer Care to translate customer insights into scalable solutions that improve service delivery, streamline processes, and enhance business performance.

The ideal candidate is a strategic project leader who can drive initiatives from concept through implementation, leveraging data, automation, and cross-functional collaboration to eliminate customer pain points, improve operational efficiency, and create consistent customer experiences. This role regularly partners with frontline teams and senior leadership to identify opportunities, implement improvements, and support key business objectives.

This position starts at $100K; commensurate of experience + bonus potential.
 

What You'll Do:

  • Lead customer experience initiatives from concept through implementation, driving measurable improvements across key customer touchpoints. 
  • Own the customer experience strategy for assigned areas, including communications, service recovery, and rental pickup and return experiences. 
  • Partner with Insights & Analytics to translate customer, operational, and field data into actionable recommendations and prioritized improvement plans. 
  • Collaborate with frontline and operational leaders to identify experience gaps and implement scalable solutions. 
  • Design, test, and enhance customer experience initiatives in partnership with Operations, Product, Technology, and Customer Care teams. 
  • Lead cross-functional projects using structured project management practices, ensuring clear accountability, timelines, risk mitigation, and adoption plans. 
  • Present recommendations, progress updates, and results to cross-functional teams and senior leadership, including VP-level stakeholders. 
  • Support the development of customer experience measurement strategies, including journey analytics and key performance indicators. 
  • Contribute to frontline enablement through process improvements, communication strategies, training support, and tools that promote consistent service delivery.

What We're Looking For:

  • Bachelor's degree required; preferred in Business, Hospitality, Industrial Engineering, or a related field.
  • Minimum of 5 years of experience in Customer Experience, project/program management, service design, or operational transformation roles. 
  • Experience in travel, hospitality, retail, or other service-oriented industries where in-person customer experiences are central to the business. 
  • Demonstrated success leading change initiatives across matrixed organizations and partnering with cross-functional teams. 
  • Strong analytical skills with the ability to leverage data, dashboards, AI, and trend analysis to drive customer experience improvements and influence business decisions. 
  • Proven project leadership skills with the ability to manage timelines, align stakeholders, remove obstacles, and drive execution from concept to implementation. 
  • Excellent communication and interpersonal skills, with the ability to effectively engage frontline teams and present to senior leadership. 
  • Strong systems-thinking mindset with the ability to balance customer needs, employee experience, operational efficiency, compliance requirements, and business objectives. 
  • Adaptable, proactive, and customer-focused, with a continuous improvement mindset and a passion for enhancing the customer experience.

What You'll Get:

  • 40% off any standard Hertz Rental 
  • Paid Time Off
  • Medical, Dental & Vision plan options
  • Retirement programs, including 401(k) employer matching.
  • Paid Parental Leave & Adoption Assistance
  • Employee Assistance Program for employees & family
  • Educational Reimbursement & Discounts
  • Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

  • Perks & Discounts -Theme Park Tickets, Gym Discounts & more

    #ZIP

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
 
US EEO STATEMENT 
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company. 
Individuals are encouraged to apply for positions because of the characteristics that make them unique. 
EOE, including disability/veteran

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