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Customer Strategy Manager Jobs in Atlanta, GA (NOW HIRING)

Worldpay

Strategy Manager

Atlanta, GA · On-site +1

This Strategy Manager will join our strategic planning team focused on the Digital (software ... Provide input into the product roadmap acting as the voice of the customer for target industries.

Worldpay

Strategy Manager

Atlanta, GA · On-site

This Strategy Manager will join our strategic planning team focused on the Digital (software ... Provide input into the product roadmap acting as the voice of the customer for target industries.

PBK

Creative Strategy Manager

Sugar Hill, GA · On-site

Familiarity with project management tools (Asana, Monday.com) and CRM (Deltek Vantagepoint ... Translate strategy into deliverables * Leads RFQ/RFP production and interviews * First-line team ...

Deloitte

Business Strategy Manager

Atlanta, GA · On-site

As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their ...

Deloitte

Business Strategy Manager

Atlanta, GA

As a business strategy manager, you will work at the intersection of corporate, customer, M&A, workforce, and operational strategy; working among strategic advisors to help our clients shape their ...

Decagon

Agent Strategy Manager

Atlanta, GA · On-site

$160 - $200/hr

We're building a future where customer experiences are being redefined from support tickets and ... About the Team Decagon's Agent Strategy team is a high impact group that shapes how customers use ...

Revinate

Product Strategy Manager

Atlanta, GA · Remote

$120K - $155K/yr

Our industry-leading, AI-powered, customer data platform collects, unifies and, synthesizes data ... As a Product Strategy Manager, your job is to behave like an internal CEO for your product line.

Td

Collections Strategy Manager

Atlanta, GA

$120K - $145K/yr

Identify customer segments using behavioral, risk, and engagement data to optimize outreach and ... to Senior Management on critical strategies including non-standard and ad-hoc requests as ...

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Customer Strategy Manager information

See Atlanta, GA salary details

$111.1K

$134.9K

$155.8K

How much do customer strategy manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for customer strategy manager in Atlanta, GA is $134,872.00, according to ZipRecruiter salary data. Most workers in this role earn between $122,600.00 and $146,700.00 per year, depending on experience, location, and employer.

How does a Customer Strategy Manager typically collaborate with different departments to implement customer-focused initiatives?

A Customer Strategy Manager often works cross-functionally, partnering closely with marketing, sales, product, and customer service teams to align customer initiatives with overall business goals. This collaboration usually involves leading workshops, sharing customer insights, and helping design strategies that improve customer experiences. Regular communication and coordination are key, as the role requires balancing diverse stakeholder perspectives and ensuring that customer-centric projects are executed smoothly across functions.

What is the difference between Customer Strategy Manager vs Customer Success Manager?

AspectCustomer Strategy ManagerCustomer Success Manager
Primary FocusDeveloping long-term customer strategies and business growth plansEnsuring customer satisfaction and retention through support and relationship management
Required SkillsStrategic planning, data analysis, market insightsCommunication, problem-solving, relationship building
Work EnvironmentCross-functional teams, strategic meetingsCustomer interactions, support teams
Common Industry UsageMarketing, sales, business developmentCustomer service, account management

The Customer Strategy Manager focuses on creating and implementing strategies to grow customer accounts and improve overall business performance. In contrast, the Customer Success Manager concentrates on maintaining strong customer relationships, ensuring satisfaction, and reducing churn. Both roles require excellent communication skills, but their core objectives differ: strategic planning versus customer retention.

What are the key skills and qualifications needed to thrive as a Customer Strategy Manager, and why are they important?

To thrive as a Customer Strategy Manager, you need strong analytical skills, strategic thinking, experience with customer insights, and typically a degree in business, marketing, or a related field. Familiarity with CRM platforms, data visualization tools like Tableau, and market research methodologies is commonly required. Excellent communication, stakeholder management, and problem-solving abilities set top performers apart. These skills are crucial for developing effective customer strategies that drive loyalty, enhance satisfaction, and support business growth.

What are popular job titles related to Customer Strategy Manager jobs in Atlanta, GA?

For Customer Strategy Manager jobs in Atlanta, GA, the most frequently searched job titles are:

What job categories do people searching Customer Strategy Manager jobs in Atlanta, GA look for?

The top searched job categories for Customer Strategy Manager jobs in Atlanta, GA are:

What cities near Atlanta, GA are hiring for Customer Strategy Manager jobs?

Cities near Atlanta, GA with the most Customer Strategy Manager job openings:

Customer Strategy Manager jobs near you

Senior Manager, Customer Strategy

Home Depot

Atlanta, GA • On-site

Full-time

Re-posted 14 days ago

Home Depot rating

7.4

Company rating: 7.4 out of 10

Based on 6,428 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger.
Position Purpose:
The Senior Manager of Customer Strategy is the voice of the customer within The Home Depot, identifying, analyzing and delivering compelling customer insights that drive clear business actions and outcomes. Acts as internal consultant to the company, evaluating customer needs and market trends and making recommendations for action in alignment with the Company's overall strategy. Acts as thought partner with all areas of the Company, including executive leadership, operations, merchandising, marketing and e-commerce. Builds advocacy for sustained organizational investment in customer understanding. Challenges the organization to be relentlessly focused on the needs of the customer and shopper.
Key Responsibilities:
  • 50% Special strategic projects -Translates nebulous, unstructured questions into addressable project objectives. Independently drives work forward in ambiguous situations. Leverages vendor partners where needed to choose appropriate research plan & conduct qualitative & quantitative customer research. Connects data to draw conclusions
  • 30% Business Decision Support - Partners w//business to provide customer input to business decisions. Partners w/business to understand key questions/upcoming decisions. Independently drives work forward utilizing/leveraging playbook & vendor partnerships to choose research plan & conduct qualitative/quantitative research.
  • 10% Team support and enablement - Provides informal guidance and coaching to Managers on the team. Organizes team trainings and learning opportunities.
  • 10% Onsite vendor management -Manages on-site vendor resource who is responsible for ongoing customer tracking study & other ad hoc requests. Ensures resource is focused on appropriate topics (topics for quarterly customer deep dives) & reviews work for quality of content. Provides coaching/advice on opportunities for improvement

Direct Manager/Direct Reports:
  • Position reports to Director, Customer Insights
  • This position has 3 direct reports

Travel Requirements:
  • Typically requires overnight travel 5% to 20% of the time.

Physical Requirements:
  • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Working Conditions:
  • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Minimum Qualifications:
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Preferred Qualifications:
  • Advanced degree highly desirable; MBA preferred
  • Previous experience with a top-tier consulting firm
  • Experience managing vendor relationships
  • Experience in the application of research findings and customer analytics to the retail environment
  • Direct experience in the efficient analysis of extremely large datasets desired
  • Extensive knowledge of statistical methods and modeling

Minimum Education:
  • The knowledge, skills and abilities typically acquired through the completion of a associate's degree program or equivalent degree in a field of study related to the job.

Minimum Years of Work Experience:
  • 7

Competencies:
  • Ability to assimilate extensive amounts of detailed data to see the big picture, analyze, and summarize vast amounts of information as well as understand all of the detail supporting the analysis.
  • Ability to provide structure and direction when given nebulous, unstructured problems with minimal guidance.
  • Intellectually curious, conceptual thinker, able to set ideas into broad social science context.
  • Project management, leadership, and solid ability to problem-solve creatively.
  • Solid organizational skills, analytical ability to work with processes, numbers, and statistics.
  • Must be an excellent communicator, with strong presentation skills, with strong ability to develop and state business recommendations or "so whats."

What Home Depot employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Home Depot logo

About Home Depot

Sourced by ZipRecruiter

The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.

Industry

Retail and manufacturing

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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