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Customer Solutions Associate Jobs in Addison, TX

WestRock

Customer Solution Strategist

Dallas, TX · On-site

$22 - $29/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are dedicated to creating efficient and scalable paper and packaging solutions to help solve ... Associate degree (AA) or equivalent from two-year college or technical school preferred. * Minimum ...

Acosta

Manager Client Solutions Sr

Lewisville, TX · On-site

$72K - $90K/yr

Train and mentor the Client Solutions associates on policies and procedures. * Assume supervisory ... Maintain excellent working relationships with Customers, Clients and co-workers. Qualifications ...

Acosta

Manager Client Solutions Sr

Lewisville, TX

With a team of over 20,000 associates, we're a community of forward-thinking, value-driven ... customers. Acosta Group is an equal opportunity employer and will ensure that applicants with ...

PNC Bank

Investor Reporting Associate Sr. - Tax Credit

Dallas, TX

$80K - $99K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As an Investment Reporting Associate Sr. within PNC's Multi-Family Capital organization, you will ... customer solutions. * Managing Risk - Assessing and effectively managing all of the risks ...

Motiv8 Management Inc

Customer Sales Associate

Irving, TX · On-site

$65K - $75K/yr

... solutions. This is an on-site, customer and sales based role located at our office in Irving, TX. As a Customer Sales Associate, you'll be a trusted advisor for individuals and local clientele. You ...

Motiv8 Management Inc.

Customer Sales Associate

Irving, TX · On-site

$65K - $75K/yr

... solutions. This is an on-site, customer and sales based role located at our office in Irving, TX. As a Customer Sales Associate, you'll be a trusted advisor for individuals and local clientele. You ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Addison, TX

Customer Solutions Associate information

See Addison, TX salary details

$8

$16

$26

How much do customer solutions associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer solutions associate in Addison, TX is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.61 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities near Addison, TX are hiring for Customer Solutions Associate jobs?

Cities near Addison, TX with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Addison, TX as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,508 per year, or $16.6 per hour.

Customer Solution Strategist

WestRock

Dallas, TX • On-site

$22 - $29/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

The Opportunity: 

The Customer Service Specialist will be responsible for receiving phone and email inquiries from existing and potential customers. Accurately maintain customer accounts, inquiries and orders, as well as processing requests for product inquiries or samples.  Provides complete and immediate communication of order schedules, possible delays to customers and sales staff and solicit add-on sales based on customer needs. Prepare, enter, and monitor progress of customer orders for strategic accounts. The Customer Solution Strategist will work onsite.

  

Shift: Mon- Fri, 8am - 5pm (occasional overtime including weekends)

Pay: $22 - $29/hr

Location: Fort Worth, TX 76155

How you will impact Smurfit Westrock:

  • Lead the RFQ process: spec material, collect customer information, maintain quote log and follow through with communication between purchasing and sales until point of sale. 
  • Serves as primary contact for Strategic Customers and Sales Staff for specific customers and/or project information.
  • Provides prompt communication with the customer, sales and internal functions regarding existing challenges to meet order expectations.  
  • Gathers input, evaluates, and makes recommendations from a technical standpoint concerning cost, production schedule, order entry, etc. based on customer needs.
  • Uses creative problem solving to achieve sales and customer objectives.
  • Identify cost saving opportunities for accounts to improve profitability. 
  • Initiates, tracks, organizes, prioritizes, and monitors multiple projects through development, production, and fulfillment.  Provide relevant timelines to ensure on-time delivery.
  • Compares in-coming work specifications with specifications used for estimate. Recognizes changes in job specifications requiring re-estimation.
  • Prepare quotation requests for estimators and presents appropriate quotes for customers both internal and external as required.  Reviews costing and invoicing to ensure agreement with signed quotes.

What you need to succeed:

  • Associate degree (AA) or equivalent from two-year college or technical school preferred. 
  • Minimum of 3 years of experience in a related field required.  Knowledge of packaging products or distribution preferred.
  • Experience with project management and meeting specific deadlines in a dynamic environment.
  • Proven analytical skills with the ability to identify and understand problems and select appropriate resolutions.
  • Confident interpersonal, verbal, and written communication skills with various organizational levels.
  • Fluency in English required, verbal and written; bilingual skills preferred.
  • Proficient data entry skills and above average knowledge of MS Office products
  • AS400 a plus
  • Available to work on the last day of each month to process closing of month end.
  • Occasional Travel
  • Heavy RFQ processing
  • Call center environment, will need to wear airpods or headset
  • Sales Support experience a huge plus

What We Offer:

  • Corporate culture based on integrity, respect, accountability, and excellence
  • Comprehensive training with numerous learning and development opportunities
  • An attractive salary reflecting skills, competencies, and potential.
  • A career with a global packaging company where Sustainability, Safety, and Inclusion are business drivers and foundational elements of the daily work

Benefits:

  • Medical, Dental and Vision Benefits 
  • 401k with company match
  • Paid vacation time & holidays 
  • Life Insurance & AD&D 
  • Short- & Long-term Disability Insurance  
  • Tuition Reimbursement.

#WorkWithSmurfitWestrock #Packaging Solutions

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

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