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Customer Solutions Associate Jobs in Addison, TX

Actemium

Senior Help Desk Technician

Fort Worth, TX · Remote

$20.50 - $27.75/hr

... providing excellent customer service to internal users. This position demands a proactive ... Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate ...

New

NEC Corporation

Support Technician

Irving, TX · Hybrid

$44K - $64K/yr

... desk, or customer support environment. Preferred Certifications * AWS Certified Cloud Practitioner or equivalent. * Microsoft Certified Solutions Associate (MCSA) or comparable certification.

New

ESAB

Customer Care Associate

Denton, TX

$13.50 - $18.75/hr

Our rich history of innovative products, workflow solutions, and business system, ESAB Business ... We're looking to hire a talented Customer Care Associate based in Denton, TX. Reporting to the ...

ESAB

Customer Care Associate

Denton, TX · On-site

$13.50 - $18.75/hr

Our rich history of innovative products, workflow solutions, and business system, ESAB Business ... We're looking to hire a talented Customer Care Associate based in Denton, TX. Reporting to the ...

Motiv8 Management Inc.

Customer Sales Associate

Irving, TX · On-site

$65K - $75K/yr

... solutions. This is an on-site, customer and sales based role located at our office in Irving, TX. As a Customer Sales Associate, you'll be a trusted advisor for individuals and local clientele. You ...

Motiv8 Management Inc

Customer Sales Associate

Irving, TX · On-site

$65K - $75K/yr

... solutions. This is an on-site, customer and sales based role located at our office in Irving, TX. As a Customer Sales Associate, you'll be a trusted advisor for individuals and local clientele. You ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Addison, TX

Customer Solutions Associate information

See Addison, TX salary details

$8

$16

$26

How much do customer solutions associate jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer solutions associate in Addison, TX is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.61 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities near Addison, TX are hiring for Customer Solutions Associate jobs?

Cities near Addison, TX with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Addison, TX as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,508 per year, or $16.6 per hour.

IT Support Engineer (Level III) - MSP

Fort Worth, TX

K2 Staffing
Recruiting and Staffing Services • 11 - 50 employees
Learn more about K2 Staffingexternal

Full-time

Re-posted 6 days ago

Job description

Summary
Our client is a leading IT Solutions Company located in the Fort Worth, TX area (North Dallas, TX) and they are in need of a Level III IT Engineer. A qualified candidate would have both proven experience with technology and outstanding personal communication skills. You should enjoy building solutions that leverage technology to meet a clients business needs.
Duties & Responsibilities
  • Workwith sales to provide pre- and post-sales support, including tasks such as discovery meetings, site visits, proposals and presentations, technical assessments, implementation, and ongoing technical account management.
  • Deploying and managing Windows Servers and Active Directory
  • Designing Local Area Networks
  • Implementing and monitoring network security
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Performing network infrastructure troubleshooting
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
  • New User On-boarding
Qualifications & Requirements
  • Minimum of 5 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • Having worked in an MSP environment is a MUST.
  • Three years of experience in a client-facing environment such as sales engineering
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Experience with RMM (remote monitoring and management) tool a plus, such as Kaseya or Connectwise.
  • Experience with a PSA (ticketing system) tool a plus, such as Autotask or Connectwise.
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
Ideal Qualifications (not required)
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
  • CCNA or CCIE-Cisco certifications a real plus
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
Employment Type: Full time Location: Fort Worth, TX