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Customer Solutions Associate Jobs in Addison, TX

Standard Supply & Distr

Counter Solutions Associate

Allen, TX · On-site

$15 - $18.50/hr

Our commitment to family values, unwavering dedication to our customers, and innovative solutions ... Counter Solutions Associate (CSA) About the Role This is a customer-facing role with some warehouse ...

PowerSchool

Senior Customer Solutions Analyst

Dallas, TX · On-site

$71K - $93K/yr

... provides solutions-oriented technical support with a strong focus on customer service that is ... Associate's degree or equivalent, or equivalent years of relevant work experience. * Travel ...

Lands' End

Sales Associate

Dallas, TX · On-site

$13 - $17.50/hr

As a Sales Associate, you are a member of a talented team that represents Lands' End to the ... identify * customer needs and provide appropriate solutions; this can include suggesting ...

Westrock

Customer Solution Strategist

Fort Worth, TX · On-site

$22 - $29/hr

We are dedicated to creating efficient and scalable paper and packaging solutions to help solve ... Associate degree (AA) or equivalent from two-year college or technical school preferred. * Minimum ...

Smurfit Westrock

Customer Solution Strategist

Dallas, TX · On-site

$22 - $29/hr

We are dedicated to creating efficient and scalable paper and packaging solutions to help solve ... Associate degree (AA) or equivalent from two-year college or technical school preferred. * Minimum ...

Smurfit Westrock

Customer Solution Strategist

Dallas, TX · On-site

$22 - $29/hr

We are dedicated to creating efficient and scalable paper and packaging solutions to help solve ... Associate degree (AA) or equivalent from two-year college or technical school preferred. * Minimum ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Addison, TX

Customer Solutions Associate information

See Addison, TX salary details

$8

$16

$26

How much do customer solutions associate jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for customer solutions associate in Addison, TX is $16.59, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.61 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities near Addison, TX are hiring for Customer Solutions Associate jobs?

Cities near Addison, TX with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Addison, TX as of August 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,508 per year, or $16.6 per hour.

Counter Solutions Associate

Standard Supply & Distr

Allen, TX • On-site

$15 - $18.50/hr

Full-time

Medical, Retirement

Re-posted 4 days ago

Job description


Welcome to Standard Supply

Setting the Standard for Excellence 

At Standard Supply, we take pride in our team, products, and services as they establish the trusted standard for our customers. Our commitment to family values, unwavering dedication to our customers, and innovative solutions make us the ultimate place to work.

Our Foundation: 

As a family-owned company, we understand the importance of values. Our guiding principle of "God, Family, Career - in that order" shapes everything we do. It's this foundation that allows us to build lasting relationships with both our customers and our team, creating an atmosphere of trust and reliability.

Elevating Your Experience: 

What sets us apart is our passion for making business enjoyable and maintaining a healthy work life balance. We believe work should be more than just a task – it should be an experience. That's why we infuse every interaction with a touch of fun, ensuring that working with us is not only productive but also enjoyable.  And we enjoy doing all this Monday through Friday!

Counter Solutions Associate (CSA)


About the Role

This is a customer-facing role with some warehouse responsibilities built in. The expectation is to learn the operation, take care of customers and support the branch. Over time, product knowledge and familiarity with how things run will develop naturally. Strong performance here is what leads to growth within the company.


Key Responsibilities

  • Focus on creating a positive customer experience through every interaction. Delivering solutions and building loyalty starts at the counter.
  • Keep the branch in good shape, focusing on the front counter and showroom. Restocking and inventory counting are key in this initiative.
  • Pull and stage customer orders with accuracy. Warehouse duties are a regular part of the daily routine.
  • Answer incoming calls and assist walk-in contractors in a timely and professional manner.
  • Build product knowledge through vendor visits, counter days, and collaboration with teammates. Product knowledge is the foundation of this role.
  • Contribute to a safe working environment by following branch procedures and looking out for the team.


Qualifications

  • Strong people skills, even on a busy day.
  • No HVAC experience required. Willingness to learn is what matters.
  • Reliable, punctual, and coachable.
  • Comfortable with physical work: lifting 20 to 50 or more pounds, working in a warehouse environment, and climbing ladders.
  • Clean driving record.


Compensation and Growth

  • Path forward: Counter Solutions Associate, Counter Solutions Expert, Assistant Manager.
  • Full benefits including 401(k) and health insurance.

 

Who We Are and What We Offer

Standard Supply is a large HVAC supply company that has been family owned and operated since 1946.   We currently have locations across Texas, Oklahoma and Arizona.

We offer positions in a variety of areas, competitive starting salaries, and a benefits package that includes 401k retirement savings plan, health insurance and more.