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Customer Solutions Associate Jobs in Dallas, TX (NOW HIRING)

Credence Global Solutions

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Customer Solutions Associate (Collections)

Richardson, TX · On-site

$16 - $17/hr

We are currently seeking motivated, goal-driven Customer Solutions Associates to join our team, primarily supporting our first- and third-party collections programs. This is an excellent opportunity ...

Standard Supply & Distr

Counter Solutions Associate

Allen, TX · On-site

$15 - $18.50/hr

Our commitment to family values, unwavering dedication to our customers, and innovative solutions ... Counter Solutions Associate (CSA) About the Role This is a customer-facing role with some warehouse ...

Trans western

Talent Solutions Associate

Dallas, TX

... solutions. Whether representing a tenant, advising an investor or repositioning an asset, we ... Experience in a customer-facing role or in a service-related capacity preferred. * Experience in ...

PowerSchool

Senior Customer Solutions Analyst

Dallas, TX · On-site

$71K - $93K/yr

... provides solutions-oriented technical support with a strong focus on customer service that is ... Associate's degree or equivalent, or equivalent years of relevant work experience. * Travel ...

TIAA

Integrated Solutions Director

Frisco, TX

$128K - $175K/yr

Educates and coaches client-facing Retirement Solutions associates on TIAA's core products and ... Customer Engagement, Differentiates Value Proposition, Executive Presence, Influence, Market ...

Lands' End

Sales Associate

Dallas, TX · On-site

$13 - $17.50/hr

As a Sales Associate, you are a member of a talented team that represents Lands' End to the ... identify * customer needs and provide appropriate solutions; this can include suggesting ...

Westrock

Customer Solution Strategist

Fort Worth, TX · On-site

$22 - $29/hr

We are dedicated to creating efficient and scalable paper and packaging solutions to help solve ... Associate degree (AA) or equivalent from two-year college or technical school preferred. * Minimum ...

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Customer Solutions Associate information

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$8

$16

$27

How much do customer solutions associate jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for customer solutions associate in Dallas, TX is $16.95, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $19.04 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Dallas, TX?

The most popular types of Customer Solutions jobs in Dallas, TX are:

What cities near Dallas, TX are hiring for Customer Solutions Associate jobs?

Cities near Dallas, TX with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Dallas, TX as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $35,263 per year, or $17 per hour.

Customer Solutions Associate (Collections)

Credence Global Solutions

Richardson, TX • On-site

$16 - $17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 14 days ago

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Job description

Position Overview:

Credence is a dynamic and growing financial services company based in the Dallas/Galleria area. We are currently seeking motivated, goal-driven Customer Solutions Associates to join our team, primarily supporting our first- and third-party collections programs. This is an excellent opportunity for individuals with a strong background in collections and customer service who are looking to advance their careers in a supportive and performance-driven environment

Essential functions of the position: 

• Manage & collect on past-due accounts, ensuring professional & effective communication with consumers.

• Make outbound calls to consumers to negotiate payment arrangements and bring accounts current.

• Accurately document all account activity and update customer information, including contact details.

• Perform intermediate-level skip tracing using internal tools (e.g., Accurint).

• Maintain compliance with company policies and applicable regulations.

• Support additional tasks and responsibilities as assigned by management.

Education and Experience:

• 1–8 years of experience in collections (preferred)

• 1–8 years of healthcare call center experience (inbound/outbound)

• High school diploma required.

• Experience with medical insurance accounts is a plus but not required.


Company Description

Credence Global Solutions (“CGS”) is a Dallas, Texas based diversified technology driven financial transformation company with deep expertise in receivables management and voice based BPO. With focus on Receivables Management, Healthcare RCM, Technology Platforms and Contact Center verticals, CGS services leading telecommunication, healthcare, and media companies.

Healthcare providers serviced by CGS include medical transport providers, emergency physicians, health infusion service providers and diagnostic laboratories. In the telecommunication vertical, CGS serves four of the top five providers in United States.

Credence Resource Management is the flagship company of the Credence Group.

Our mantra is Excellence Beyond Belief. Challenges, growth opportunities and a passion for the Job enables us to repeatedly deliver excellence to our clients. Our teams are encouraged to continually explore their talents and pursue their interests, giving them the authority to gain knowledge and skills to truly be the expert in their domain. We strive to bring on the best and brightest, as well as to invest in their training and education, making them a seamless extension of your team.

Headquartered in Dallas TX, we have delivery offices in San Jose CA; Natchez MS; Mesa AZ & Pune India. Visit www.credencegs.com to know more about the company.