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Customer Solutions Associate Jobs in Utah (NOW HIRING)

Morgan Stanley

Client Service Associate

Sandy, UT · On-site

$13.75 - $19/hr

S. Public Equity Solutions: U.S. Public Equity Solutions is responsible for the engagement ... customer expectations to ensure maximum satisfaction with products and services • Provides ...

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Customer Solutions Associate information

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$8

$15

$24

How much do customer solutions associate jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for customer solutions associate in Utah is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $17.50 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Utah?

The most popular types of Customer Solutions jobs in Utah are:

What cities in Utah are hiring for Customer Solutions Associate jobs?

Cities in Utah with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Utah as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,452 per year, or $15.6 per hour.

Customer Success Associate

Salt Lake City, UT • On-site

Trovy Technologies, Inc
See more jobs at Trovy Technologies, Incexternal

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 10 days ago

Job description

About Trovy
Trovy is building the financial home base for America's 86 million homeowners - the go-to platform for managing your home and accessing low-rate credit, because life is expensive and unpredictable. We believe your biggest asset should unlock your best financial options: bypass the myriad of expensive, rigid credit products and replace them with one simple, powerful solution built around your home equity. Backed by top-tier venture capital, Trovy is led by a team of proven fintech innovators on a mission to make homeownership and personal finances more manageable. Don't own a home without it.
Role Overview
As a Customer Success Associate, you'll be the primary point of contact for Trovy customers - guiding them through onboarding, answering questions about their HELOC, and making sure every customer feels supported from application to active use. This is a relationship-first role, not a sales role. You won't be chasing commissions - you'll be focused on delivering a genuinely great customer experience.
What You'll Do
  • Serve as a trusted resource for customers throughout the HELOC lifecycle - from application questions to draw activity and account management
  • Respond to inbound customer inquiries via phone, email, and chat in a timely and professional manner
  • Guide applicants through the onboarding process, including document collection, identity verification, and disclosure acknowledgment
  • Follow established operations processes with precision and consistency, and flag gaps or inefficiencies as you find them
  • Actively collaborate with the operations team to refine and improve workflows - you'll help build the playbook, not just follow it
  • Work closely with the product team to communicate customer feedback, identify friction points, and inform how the product evolves
  • Identify and escalate any compliance-sensitive customer issues to the appropriate team
  • Maintain accurate, well-organized records of customer interactions and loan activity in Trovy's systems
  • Stay current on Trovy's product features, state-specific requirements, and applicable lending regulations

What We're Looking For
  • Experience with Zendesk or a similar customer support platform is a plus
  • Strong written and verbal communication skills; you can explain complex financial concepts in plain language
  • Customer-first mindset with a genuine interest in helping people make smart decisions about their home equity
  • Comfort working in a fast-paced, startup environment where processes are still being built
  • Highly organized with strong attention to detail - you can follow compliance-sensitive procedures accurately and keep your work structured even when volume picks up
  • Process-oriented mindset with a bias toward improvement - you notice when something could work better and you say so
  • Collaborative by nature; you work well across teams and are comfortable contributing to product and operations conversations, not just customer-facing ones
  • Ability to work independently and manage multiple customer interactions simultaneously
  • Familiarity with mortgage or consumer lending basics is a plus, but not required beyond licensure

Compensation & Benefits
  • Compensation: Base Salary: $60,000 - $80,000 + Equity
  • Market Opportunity: Join a team tackling the $30T home equity market.
  • Early Impact: Help shape our operations from the ground up.
  • Ownership: Competitive salary, meaningful equity, and room to grow.
  • Success: No sales commissions; your success is measured by customer outcomes, not volume
  • Location: On-site. Salt Lake City, Utah
  • Benefits: 401K account, 100% company-paid dental, medical, vision and life insurance, flexible time off, and more.

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