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Customer Solutions Associate Jobs in Utah (NOW HIRING)

Foundever

Customer Support Associate

Orem, UT

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever Brasil

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

ESM

Systems Administrator

Dugway, UT

... Federal customers. We are hiring a Systems Administrator for an exciting opportunity. and ... Microsoft Certified Solutions Associate (MCSA) * Microsoft Certified Solutions Expert (MCSE) * Red ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Utah

Customer Solutions Associate information

See Utah salary details

$8

$15

$24

How much do customer solutions associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer solutions associate in Utah is $15.60, according to ZipRecruiter salary data. Most workers in this role earn between $12.69 and $17.50 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the most commonly searched types of Customer Solutions jobs in Utah?

The most popular types of Customer Solutions jobs in Utah are:

What cities in Utah are hiring for Customer Solutions Associate jobs?

Cities in Utah with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Utah as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $32,452 per year, or $15.6 per hour.

Product Specialist Solutions - Associate

Salt Lake City, UT • On-site

iCapital
See more jobs at iCapitalexternal

$70K - $85K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 20 days ago

Job description

About the Role
iCapital is seeking a Product Specialist to join the Solutions team. This role is responsible for managing and strengthening relationships with asset managers and financial institutions while supporting both alternative investment education, portfolio construction and identity-based compliance solutions on the iCapital platform.
The Product Specialist serves as a trusted client partner throughout the relationship lifecycle, guiding onboarding, driving platform adoption, and maintaining ongoing engagement across education and compliance capabilities. This role requires a proactive, client centric mindset, with a focus on platform enablement, regulatory awareness, and long-term relationship growth in a dynamic, highly regulated environment.
Responsibilities
  • Day-to-day management of existing asset manager client relationships.
  • Guide clients through the onboarding lifecycle, ensuring a seamless transition from initial engagement through full solution adoption, while maintaining ongoing touchpoints to review new features, provide visibility into additional iCapital solutions and drive continued client engagement.
  • Provide ongoing training to existing clients, including refresher sessions that reinforce effective platform usage, and deliver platform demonstrations.
  • Support account renewals and upsell initiatives by managing administrative workflows that drive client retention and expansion. Negotiate renewals as needed for the solution.
  • Develop a general understanding of the regulatory considerations relevant to client workflows and how iCapital solutions support those requirements.
  • Maintain Salesforce data and reporting to support team performance tracking and visibility.
  • Work on special projects as requested.

Qualifications
  • 2-5 years in client-facing roles such as a client success manager, account manager, customer success manager, business development or sales, preferably in a SaaS, Financial Services or fintech environment
  • Exceptional verbal and written communication skills and able to clearly explain technical concepts to clients
  • Excellent organizational skills with the ability to manage multiple accounts through various solutions, prioritize tasks, and work on several projects simultaneously in a fast-paced environment
  • Experience with Salesforce

Benefits
The base salary range for this role is $70,000 to $85,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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