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Customer Solutions Associate Jobs in Provo, UT (NOW HIRING)

Foundever

Customer Support Associate

Orem, UT

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever Brasil

Customer Support Associate

Orem, UT · On-site

$17/hr

Customer Support Associate Foundever is hiring Tech-Savvy and Financial Customer Service Support ... Our innovative CX solutions, technology and expertise are designed to support operational needs for ...

Foundever

Customer Support Associate

Orem, UT · On-site

$18/hr

Our innovative CX solutions, technology and expertise are designed to support operational needs for ... Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and ...

Morgan Stanley

Client Service Associate

Sandy, UT · On-site

$13.75 - $19/hr

S. Public Equity Solutions: U.S. Public Equity Solutions is responsible for the engagement ... customer expectations to ensure maximum satisfaction with products and services • Provides ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Provo, UT

Customer Solutions Associate information

See Provo, UT salary details

$8

$16

$25

How much do customer solutions associate jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for customer solutions associate in Provo, UT is $16.21, according to ZipRecruiter salary data. Most workers in this role earn between $13.17 and $18.17 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities near Provo, UT are hiring for Customer Solutions Associate jobs?

Cities near Provo, UT with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Provo, UT as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,721 per year, or $16.2 per hour.

Customer Solutions Specialist (Accounting, Tax, Bookkeeping)

Orem, UT

Foundever
Strategic Planning Consulting Services • 10K+ employees
Learn more about Foundeverexternal

$25/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 9 days ago

Foundever rating

5.5

Company rating: 5.5 out of 10

Based on 197 frontline employees who took The Breakroom Quiz

Job description

Job Description

Account Resolution Specialist 

Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference. 

Job Overview 

Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus!

Location:

This position is onsite in Orem, UT. Our address is 545 E University Pkwy, Orem, UT 84097

Work with Us and Enjoy:
  • $25/hour
  • 100% paid training
  • Full time schedules (40 hours per week)
  • Benefits including medical, dental, vision, and life insurance
  • 401K retirement plan with company match
  • Employee discounts
  • Referral bonuses
  • Experienced leadership
  • Employee-focused culture
  • Career development opportunities 
Responsibilities:
  • Support the QuickBooks Online Accountant customers to manage their clients' QuickBooks accounts through inbound phone calls
  • Provide a white-glove customer service experience to premium customers 
  • Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more 
  • Demonstrate critical thinking and problem-solving skills through complex issues 
  • Stay knowledgeable and updated on the newest versions QuickBooks and associated products 
  • Collaborate with peers and partners to ensure the best customer and employee experience 
Qualifications:
  • Experience with QuickBooks Online required, QuickBooks Online Accountant a plus 
  • Proven experience in the customer service industry, preferably with involvement of an advisory role 
  • Exceptional verbal and written communication skills 
  • Ability to learn new products and quickly adapt to new features/updates 
  • Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101 
  • Certified in QuickBooks ProAdvisor (preferred) 
About Foundever

Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.   

Get to know us at www.foundever.com and connect with us on Facebook, LinkedIn and Twitter. 

Military Partners 

We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. 

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination. 

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