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Customer Solutions Associate Jobs in Alberta (NOW HIRING)

Td

Personal Banking Associate Trainee

Calgary, AB

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Calgary, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Calgary, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Calgary, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Calgary, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Edmonton, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Calgary, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Edmonton, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Canmore, AB · On-site

CA$43K - CA$58K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Edmonton, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

The Home Depot Canada

... right solutions for their projects? If you're also naturally curious and eager to keep learning ... Customer Service Drive customer service and associate engagement; coach and train associates on ...

The Home Depot Canada

... right solutions for their projects? If you're also naturally curious and eager to keep learning ... Drive customer service and associate engagement; coach and train associates on proper customer ...

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Showing results 41-60

All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Alberta

Customer Solutions Associate information

See Alberta salary details

$12

$16

$22

How much do customer solutions associate jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer solutions associate in Alberta is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.99 per hour, depending on experience, location, and employer.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What cities in Alberta are hiring for Customer Solutions Associate jobs?

Cities in Alberta with the most Customer Solutions Associate job openings:

Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Alberta as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $34,441 per year, or $16.6 per hour.

Customer Service Representative (12-Month Maternity Leave Coverage)

Mauser Packaging Solutions

Edmonton, AB

Full-time

Posted 3 days ago

New

Mauser Packaging Solutions rating

7.2

Company rating: 7.2 out of 10

Based on 69 frontline employees who took The Breakroom Quiz

63rd of 122 rated packaging manufacturers

Job description

Responsibilities:

  • Establish and grow relationships with customers by communicating, advocating and resolving issues.
  • Responsible for order entry and/or maintenance for assigned accounts. 
  • Effectively handle inbound phone calls from current and potential customers 
  • Communicate and follow up on order confirmations, changes and cancellations to both customers and internal team members. 
  • Understand customer needs and requirements by providing exceptional customer service 
  • Determine efficient shipping methods for order fulfillment and track orders to ensure they are shipped and delivered in a timely manner. 
  • Review plant delivery schedules versus requested dates and resolve any conflicts. Track and communicate any changes and potential service issues to the customer.
  • Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
  • Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
  • Communicate with Sales Representatives, Purchasing, and Management as needed.
  • Process claims which includes any shortages, damages, quality issues and any miscellaneous items.
  • Initiate the issuing of credits, return authorizations and pallet returns.
  • New account information entry as well as maintaining accurate information on current accounts.
  • Performs other duties as assigned.

Requirements:

  • Minimum 3-5 years customer service experience preferred required. 
  • Strong verbal and written communication skills.
  • Intermediate proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Problem solving skills and the ability to work in a fast-paced environment.
  • High attention to detail and accuracy within work.
  • Associate or bachelor's degree preferred but not required.
  • Strong time management and multi-tasking skills.
  • ERP experience required (ex. SAP, Sage).
  • Ability to work with all areas of the business including plant and sales personnel.
This is a temporary full-time position covering a maternity leave, with an anticipated duration of 12 months. The successful candidate will play a key role in supporting the team during this period.
Do you want to work with people who are dedicated to innovation and making the world a better place? Do you want to build a career with a company that provides opportunities for growth and development?
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!

Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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About Mauser Packaging Solutions

Sourced by ZipRecruiter

Mauser Packaging Solutions is a global leader in solutions and services across the packaging lifecycle, providing packaging worldwide to companies in industries from food, personal care, paints and chemicals.

Industry

Plastics and rubber products manufacturing

Company size

5,001 - 10,000 Employees

Headquarters location

Oak Brook, IL, US

Year founded

2018

Social media

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