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Customer Solutions Associate Jobs in Calgary, AB

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

... Associate. We are expecting an all-around champion who can understand customer needs and advise ... Understand and determine customer needs to recommend solutions specific to those needs while ...

Td

Customer Experience Associate

Canmore, AB

CA$43K - CA$53K/yr

... Associate. We are expecting an all-around champion who can understand customer needs and advise ... Understand and determine customer needs to recommend solutions specific to those needs while ...

New

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

... Associate. We are expecting an all-around champion who can understand customer needs and advise ... Understand and determine customer needs to recommend solutions specific to those needs while ...

Td

Customer Experience Associate

Calgary, AB

CA$22.50 - CA$28.33/hr

... Associate. We are expecting an all-around champion who can understand customer needs and advise ... Understand and determine customer needs to recommend solutions specific to those needs while ...

Td

Customer Experience Associate

Calgary, AB · On-site

CA$22.50 - CA$28.33/hr

... Associate. We are expecting an all-around champion who can understand customer needs and advise ... Understand and determine customer needs to recommend solutions specific to those needs while ...

Td

Customer Experience Associate

Calgary, AB

CA$22.50 - CA$28.33/hr

... Associate. We are expecting an all-around champion who can understand customer needs and advise ... Understand and determine customer needs to recommend solutions specific to those needs while ...

Rokt

Customer Support Associate, SMB

Calgary, AB · On-site

CA$67K - CA$74K/yr

We are looking for an Customer Support Associate Target total compensation ranges from $67,000 ... You will work to find solutions to these problems and bring it to the technical team if you're ...

Rokt

Customer Support Associate, SMB

Calgary, AB

CA$67K - CA$74K/yr

We are looking for an Customer Support Associate Target total compensation ranges from $67,000 ... You will work to find solutions to these problems and bring it to the technical team if you're ...

Td

Personal Banking Associate Trainee

Calgary, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Calgary, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

Td

Personal Banking Associate Trainee

Calgary, AB · On-site

CA$45K - CA$61K/yr

We are seeking a Personal Banking Associate Traineefor our branch office who can guide customers to ... Understand customer needs and guide customers to the right contact person for appropriate solutions ...

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All JobsCustomer Solutions Associate JobsCustomer Solutions Associate Jobs in Calgary, AB

Customer Solutions Associate information

See Calgary, AB salary details

$12

$16

$22

How much do customer solutions associate jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for customer solutions associate in Calgary, AB is $16.56, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $18.99 per hour, depending on experience, location, and employer.

What is the difference between Customer Solutions Associate vs Customer Service Representative?

AspectCustomer Solutions AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent
Work EnvironmentOffice settings, call centers, or remote; focus on problem-solving and technical supportCall centers, retail, or office; focus on answering inquiries and basic support
Employer & Industry UsageTech, telecom, finance, and service industriesRetail, telecom, hospitality, and service sectors
Comparison Search IntentUnderstanding roles with technical or solution-oriented focusGeneral customer support and inquiry handling

The Customer Solutions Associate typically handles more complex issues, providing technical support and tailored solutions, often requiring specific product knowledge. In contrast, the Customer Service Representative primarily manages routine inquiries and basic support. Both roles are essential in customer-facing environments but differ in complexity and focus.

What are the key skills and qualifications needed to thrive as a Customer Solutions Associate, and why are they important?

To thrive as a Customer Solutions Associate, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is often required. Exceptional patience, active listening, and a customer-centric attitude are soft skills that help you excel in this role. These skills and qualities are crucial for effectively resolving customer issues, ensuring satisfaction, and building long-term loyalty.

What does a Customer Solutions Associate do?

A Customer Solutions Associate is responsible for assisting customers by resolving their inquiries and issues, often through phone, email, or chat support. They work to understand customer needs, provide information about products or services, and ensure a positive customer experience. In addition, they may help troubleshoot problems, process orders or returns, and escalate complex issues to higher-level support when necessary. This role requires strong communication skills, patience, and a customer-focused attitude.

What are some common challenges faced by Customer Solutions Associates, and how can they be addressed effectively?

Customer Solutions Associates often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on evolving products or services. To address these challenges, it's important to develop strong communication and problem-solving skills, utilize available knowledge bases, and seek guidance from team leads or more experienced colleagues when needed. Many companies provide ongoing training and support to help associates stay prepared and maintain a positive customer experience, even in high-pressure situations.
Customer Solutions Associate jobs near you
Infographic showing various Customer Solutions Associate job openings in Calgary, AB as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,441 per year, or $16.6 per hour.

Client Solutions Associate, Commercial Energy

Gallagher

Calgary, AB • Hybrid

Full-time

Posted 3 days ago

New

Arthur J. Gallagher & Co. rating

7.7

Company rating: 7.7 out of 10

Based on 92 frontline employees who took The Breakroom Quiz

201st of 301 rated insurance

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

We believe that every candidate brings something special to the table, including you! We currently have an existing vacancy within our organization, so, even if you feel that you’re close but not an exact match, we encourage you to apply.


Overview

As a Client Solutions Associate, you will provide administrative and technical service support to a team of Client Service Broker(s) and Director within our Commercial Energy division. The successful candidate will demonstrate the ability to work independently in a fast-paced environment, and will be an effective communicator with both clients and staff.

The division offers a wide range of insurance products and services tailored to the unique needs of the industry. We're dedicated to helping clients in the entertainment industry protect their assets, manage their risks, and ensure the success of their productions and events.

Work Environment: Hybrid (Agile) – We, at Gallagher, enjoy the benefits of working remotely while also collaborating and interacting with each other in the office.


How you'll make an impact
  • Set up and meticulously maintain client files
  • Processing of cast logs
  • Handle new business and renewal processes seamlessly
  • Take charge of invoicing, binders, and cover letters
  • Prepare presentations, insurance submissions, certificates of insurance, pink liability insurance slips and check policy documents for accuracy.
  • Navigate Insurance Company portals adeptly to obtain essential policy documents
  • Perform additional duties as assigned

About you
  • Proficiency in MS Excel, MS Word, and MS PowerPoint
  • Outstanding organizational skills with a keen ability to meet deadlines
  • Attention to detail and accuracy
  • Strong team player with effective collaboration skills
  • RIBO (or equivalent provincial) license required

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

  • Competitive compensation
  • Comprehensive benefits programs designed to support your well-being 
  • Career development opportunities and ongoing learning 
  • A collaborative, people-first culture with accessible leadership 
  • The opportunity to do meaningful work with global reach and local impact 

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)

Qualifications:
  • Proficiency in MS Excel, MS Word, and MS PowerPoint
  • Outstanding organizational skills with a keen ability to meet deadlines
  • Attention to detail and accuracy
  • Strong team player with effective collaboration skills
  • RIBO (or equivalent provincial) license required
Education:UNAVAILABLEEmployment Type: FULL_TIME

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