Customer Solutions Analyst Jobs (NOW HIRING)

Join Reynolds Consumer Products…and Drive Your Career across a world of opportunities! We are passionate about achieving results and have fun winning as a team!

We provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you! We currently have an opportunity for an AI Solutions Analyst at our Corporate Headquarters in Lake Forest, IL.

*Hybrid opportunity: Tues.-Thurs onsite, Mon. & Fri. remote

Your Role:

We are seeking an AI Solutions Analyst to help drive the next generation of AI-powered business transformation. In this role, you will partner with cross-functional teams to identify opportunities, define requirements, and deliver innovative technology solutions with a focus on generative AI and process automation.
You will play a key role in bridging business needs with modern AI capabilities, leveraging tools such as Microsoft Copilot and large language models to streamline workflows, improve decision-making, and deliver measurable value. This position is ideal for someone who combines analytical thinking with a passion for emerging technologies and continuous improvement.

You will have the opportunity to Make Great Things Happen!

Partner with Business

• Collaborate with stakeholders across supply chain, finance, marketing, and operations to identify automation and AI opportunities.
• Facilitate workshops to uncover pain points, define use cases, and align on solution direction.
• Translate business needs into clear requirements, user stories, and acceptance criteria.

Design Smart, Scalable Solutions

• Design AI-driven and automation-enabled solutions, including workflows, integrations, and system interactions.
• Partner with IT and development teams to deliver scalable, secure, and enterprise-aligned solutions.

Work Hands-On with AI

• Develop and refine prompts and workflows for AI tools such as Microsoft Copilot, AWS Bedrock, and Databricks.
• Monitor AI outputs for quality, bias, and accuracy, and help implement guardrails and best practices.
• Stay current with emerging AI and automation trends to continuously improve solutions.

Drive Process Improvement and Adoption

• Analyze current processes, design future-state workflows, and identify efficiency gains.
• Support change management efforts, including training, communications, and adoption tracking.
• Create documentation such as standard operating procedures, runbooks, and knowledge base content.

Ensure Quality and Measure Impact

• Support User Acceptance Testing ensuring solutions meet business expectations.
• Build dashboards and reports to track performance, usage, and business impact.
• Measure return on investment and continuously optimize deployed solutions.

Lead Everyday AI Enablement

• Serve as a subject matter expert for enterprise AI productivity tools such as Microsoft 365 Copilot.
• Deliver training sessions and workshops for both technical and non-technical audiences.
• Develop practical resources such as prompt libraries and workflow guides to drive adoption.

You will love it here if…

• You put safety first, always
• You listen, learn, and evolve
• You are passionate about collaboration, teamwork, and achieving shared goals
• You treat all people with respect, operating ethically, and embrace inclusivity
• You are committed to improving our impact on local communities

We need you to have:

• Bachelor’s degree in Information Technology, Computer Science, Business Information Systems, or a related field.
• 1 to 5 years of experience in business analysis, solution design, or a related IT role.
• Hands-on experience with generative AI tools and prompt engineering such as AWS Bedrock, Microsoft Copilot, or Databricks
• Experience translating business requirements into technical solutions.
• Familiarity with process mapping and continuous improvement methodologies.
• Experience with analytics tools such as Power BI or Excel.
• Strong communication and facilitation skills, with the ability to engage both technical and non-technical audiences.

Icing on the cake:

• Experience in consumer package goods or manufacturing environments.
• Familiarity with SAP ECC/S4 ERP, Microsoft Dynamics CRM.
• Exposure to automation tools such as Power Automate, Automation Anywhere, or AWS Step Functions.
• Certifications in business analysis, AI or machine learning fundamentals, or related areas.
• Knowledge of APIs, integrations, or data pipeline concepts.

Why Join us:

• Work on real-world applications of generative AI in a business environment.
• Collaborate across teams and contribute to high-impact initiatives.
• Gain hands-on experience with modern tools and technologies.
• Help shape how AI is adopted.

Want to know more? Check out our website or connect with us on LinkedIn!

Apply today to join a fast-growing innovative company!

Not a good fit but know someone who is? Please refer them!

Local candidates only, no relocation assistance available

Join Reynolds Consumer Products and Drive Your Career across a world of opportunities!

For applicants or employees who are disabled or require a reasonable accommodation for any part of the application or hiring process, you may request assistance by emailing us at Recruitment@ReynoldsBrands.com.

No recruiter calls or emails please.

RCP affords equal employment opportunities to applicants without regard to race, color, religion, age, disability status, sex, marital status, protected veteran status, pregnancy, national origin, genetics, genetic information, parental status, or any other characteristic protected by federal, state or local law. RCP conforms to the spirit as well as to the letter of all applicable laws and regulations.

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