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Customer Service Jobs in Wakefield, MA (NOW HIRING)

Jobs for Lebanon2

Customer service

Boston, MA · On-site

$17.50 - $23.75/hr

Customer Service Call Guy Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with ...

Vector Talent Solutions

Customer Service

Canton, MA

$20 - $22/hr

Customer Service Associate Vector Talent Solutions is a veteran-owned workforce solutions firm dedicated to helping organizations identify, attract, and hire top talent. We are currently seeking a ...

VPNE

Customer Service

Boston, MA · On-site

$18/hr

The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality customer service and ...

VPNE Parking Solutions

Customer Service

Boston, MA · On-site

$15.75 - $21.75/hr

Customer Service Associate The role of the Customer Service Associate is to complete customer interaction pleasantly and courteously. In this role, you will be responsible for providing high-quality ...

Vector Talent Solutions

Customer Service

Canton, MA · On-site

$20 - $22/hr

Customer Service Associate Position Overview We are seeking a Customer Service Associate to join a collaborative manufacturing organization in Canton, MA . In this role, you will serve as a key point ...

Jobs for Humanity

Customer service

Boston, MA · On-site

$17.50 - $23.75/hr

Company Description "Call guy" Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment ...

Family Dollar

CUSTOMER SERVICE

Holbrook, MA · On-site

$14.75 - $20.50/hr

Customer Service Associate We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the ...

Dollar Tree

CUSTOMER SERVICE

Holbrook, MA · On-site

$14.75 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

Dollartree

CUSTOMER SERVICE

Holbrook, MA · On-site

$14.75 - $20.50/hr

We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: * Assist customers with ...

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All JobsCustomer Service JobsCustomer Service Jobs in Wakefield, MA

Customer Service information

See Wakefield, MA salary details

$10

$19

$28

How much do customer service jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for customer service in Wakefield, MA is $19.82, according to ZipRecruiter salary data. Most workers in this role earn between $16.20 and $22.07 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Wakefield, MA?

The most popular types of Customer Service jobs in Wakefield, MA are:

What are popular job titles related to Customer Service jobs in Wakefield, MA?

For Customer Service jobs in Wakefield, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Wakefield, MA look for?

The top searched job categories for Customer Service jobs in Wakefield, MA are:

What cities near Wakefield, MA are hiring for Customer Service jobs?

Cities near Wakefield, MA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Wakefield, MA as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,217 per year, or $19.8 per hour.

Customer service

Jobs for Lebanon2

Boston, MA • On-site

$17.50 - $23.75/hr

Other

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Customer Service

Call Guy Company is an innovative call center service dedicated to providing exceptional customer service for U.S.-based small businesses. We offer a dynamic work environment with opportunities for growth and professional development.

Job Description

We are seeking enthusiastic and dedicated Call Center Representatives to join our team. As a representative, you will handle inbound, manage appointments, and provide outstanding customer support.

Key Responsibilities:

  • Answer incoming calls and assist customers with inquiries.
  • Schedule appointments and manage bookings using the Booksy app.
  • Provide accurate information about services and promotions.
  • Handle customer complaints and resolve issues efficiently.
  • Maintain detailed and accurate records of customer interactions.
Qualifications

• Fluency in English (mandatory); knowledge of Arabic is a plus. • Previous experience in a call center or customer service role preferred. • Excellent communication and interpersonal skills. • Proficient in using computer systems and software applications. • Ability to work independently and as part of a team. • Strong problem-solving skills and attention to detail.

Additional Information

What We Offer:

• Competitive salary and performance-based incentives. • Flexible working hours with the option for remote work. • Comprehensive training and ongoing support. • Career advancement opportunities.

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