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Customer Service Jobs in Howell, MI (NOW HIRING)

Ferrellgas

Customer Service Specialist

Howell, MI

$16 - $21/hr

We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work ...

EPIC Fitness Group

Customer Service Representative

Novi, MI · On-site

$15 - $20.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

EPIC Fitness Group

Customer Service Representative

MI · On-site

$14.50/hr

We are seeking a Customer Service Representative to join our team! As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members ...

PTSolutions

Customer Service Representative

Novi, MI

$15 - $20.50/hr

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product ...

Berkshire eSupply

Customer Service Representative

Novi, MI

$15 - $20.50/hr

With the Berkshire eSupply Network, independents can "Harness the Power of e." We are currently looking to add to our growing team of Customer Service Representatives at Berkshire eSupply. In this ...

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Customer Service information

See Howell, MI salary details

$9

$17

$25

How much do customer service jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for customer service in Howell, MI is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.57 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Howell, MI?

The most popular types of Customer Service jobs in Howell, MI are:

What are popular job titles related to Customer Service jobs in Howell, MI?

For Customer Service jobs in Howell, MI, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Howell, MI look for?

The top searched job categories for Customer Service jobs in Howell, MI are:

What cities near Howell, MI are hiring for Customer Service jobs?

Cities near Howell, MI with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Howell, MI as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, and 7% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $36,586 per year, or $17.6 per hour.

Customer Service Specialist

Ferrellgas

Howell, MI

$16 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 10 days ago

Key responsibilities

  • Answer customer inquiries via phone, chat, social media, or email in a polite and professional manner.

  • Work with customers to maintain and improve business relationships, including scheduling delivery orders and resolving issues.

  • Support the setup of new customer accounts and handle general customer issues such as service order input, contract information, and basic pricing questions.

Ferrellgas rating

6.9

Company rating: 6.9 out of 10

Based on 106 frontline employees who took The Breakroom Quiz

35th of 64 rated delivery companies

Job description

Overview

Ferrellgas was recently recognized by Newsweek as one of America's Most Trustworthy Companies for 2025 - and that trust starts with our people. We're currently hiring a Full-Time Customer Service Specialist. In this role, you'll provide exceptional service through both inbound and outbound communications. You'll support customers and work closely with internal teams to ensure high-quality experience, while helping drive business growth. As part of a company focused on delivering exceptional service and value to our customers, your impact will matter - both to your team and our organization. Your talent and dedication won't go unnoticed - here, your impact matters.

Why You'll Love Working Here

At Ferrellgas, we're committed to supporting our team with benefits that promote health, financial security, and personal growth:

  • Comprehensive Health Coverage: Medical, dental, vision, accident, and critical illness insurance
  • Income Protection: Company-provided short-term and long-term disability, life insurance, and AD&D
  • Financial Wellness: 401(k) with company match, Employee Stock Ownership Plan (ESOP), Flexible Spending Account (FSA), and Health Savings Account (HSA)
  • Time Off & Family Support: Paid Time Off (PTO), parental leave, and tuition reimbursement
  • Wellness & Assistance Programs: Wellness program, Employee Assistance Program (EAP), and Medicare support
  • Employee Perks: Referral program, employee discount programs, and propane savings
Responsibilities
  • Answering phones, chat, social media, or email in a polite, courteous, and professional manner.
  • Works with customers daily to sustain and improve business relationships.
  • Ask probing questions to identify customer issues or concerns.
  • Ensure accurate account maintenance and updating of account information.
  • Use techniques to reach resolutions for customers that both satisfy their requests and cut down on additional questions
  • Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers.
  •  Handle general customer issues such as general service order input, executing emergency scripts, closing uncontrollable loss accounts, answering general contract information, and answering basic pricing questions.
  • Can handle basic de-escalation of customer situations by following our customer complaint resolution policy.
  • Send copies of statements and invoices to customers, as well as perform soft collections for customers on credit hold or past due as well as some cash handling and taking payments via the phone.
  • Support the set-up of new customer accounts.
  • Meet or exceed minimum performance standards outlined in company policy.
Qualifications
  • High School Diploma or equivalent.
  • 1 or more years of customer service experience.
  • Exceptional customer service and negotiation skills.
  • Strong organizational skills with typing and data entry experience.
  • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers.
  • Proficient in Microsoft Office including Excel, Word, and Access.
  • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States.
  • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

Why Ferrellgas?

At Ferrellgas we're honored to be part of tight-knit communities across America and thousands of customers' lives. From our nationwide charitable partnerships with Operation Warm and Operation BBQ Relief to fundraisers for local schools, fire departments, veteran organizations and more, we are always looking for ways to give back to the communities we live in and serve.

Hear from our current employees and discover the people behind Ferrellgas: Employee Testimonials               

Ready to take the next step in your career? Apply today and be part of our growing team!

Employment Type: FULL_TIME

What Ferrellgas employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Ferrellgas

Sourced by ZipRecruiter

Why work for Ferrellgas? We pride ourselves in providing the best customer service in the propane industry. Ranked consistently as one of the top propane suppliers in the country, Ferrellgas is in the business of providing meaningful moments. Memories full of warmth, dependability you can trust, and outcomes you had only dreamed possible.

Industry

Oil and gas extraction and colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Overland Park, KS, US

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