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Customer Service Jobs in Decatur, IN (NOW HIRING)

Security Finance

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

Are you comfortable providing noteworthy customer service and building relationships along the way? Your skills could be used to work hand in hand in assisting our customers. With this role, you will ...

centralins

Customer Service Specialist

Van Wert, OH · Hybrid

$15.50 - $20.50/hr

Our Customer Service team is at the heart of that mission--delivering outstanding support, solving problems, and building trusted relationships every day. As a Customer Service Specialist, you'll ...

Walgreens

Customer Service Associate

Fort Wayne, IN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Lincare

Customer Service Rep

Fort Wayne, IN

$15.75 - $21.50/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Lincare Holdings

Customer Service Rep

Fort Wayne, IN · On-site

$14.75 - $20/hr

Assesses customer need for additional products/services * Assesses customer compliance with physician orders * Answers questions and provides customer education regarding products/services

Valbruna Group

Customer Service Representative

Fort Wayne, IN · On-site

$15.75 - $21.50/hr

Customer Service Representative ID: 1164 Location: Fort Wayne, IN Department: VSI Sales More about this job > Description Founded in 1925 and a leader in the production of Stainless Steels, Nickel ...

PTSolutions

Customer Service Representative

Fort Wayne, IN

$14.50 - $19.75/hr

At PTSolutions, we are looking to add to our growing team of Customer Service Representatives. In this position, you will act as a liaison between external & internal parties, provide product ...

Walgreens

Customer Service Associate

New Haven, IN · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Greif

Customer Service Specialist

Van Wert, OH

With a commitment to legendary customer service, operational excellence, and global sustainability, Greif packages life's essentials - and creates lasting value for its colleagues, customers, and ...

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Showing results 21-40

All JobsCustomer Service JobsCustomer Service Jobs in Decatur, IN

Customer Service information

See Decatur, IN salary details

$9

$18

$25

How much do customer service jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for customer service in Decatur, IN is $18.14, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $20.19 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to pay higher wages include roles such as customer service managers, technical support specialists, and call center supervisors, often requiring experience and strong communication skills. Salaries can vary based on industry, location, and company size, with some positions offering benefits and opportunities for advancement.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, active listening to understand their needs, problem-solving abilities to resolve issues, patience to handle difficult situations, and empathy to provide a positive experience. These skills help ensure customer satisfaction and loyalty in a fast-paced environment. Familiarity with customer service tools and a positive attitude are also beneficial.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Decatur, IN?

The most popular types of Customer Service jobs in Decatur, IN are:

What are popular job titles related to Customer Service jobs in Decatur, IN?

For Customer Service jobs in Decatur, IN, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Decatur, IN look for?

The top searched job categories for Customer Service jobs in Decatur, IN are:

What cities near Decatur, IN are hiring for Customer Service jobs?

Cities near Decatur, IN with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Decatur, IN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,723 per year, or $18.1 per hour.

Customer Service Advisor

Stoops Freightliner

New Haven, IN • On-site

Other

Retirement

Re-posted 8 days ago

Job description

A Service Advisor will be responsible for customer relations, scheduling repair appointments, and recording the condition of vehicles and completing write up indicating the type of work needed.
Essential Duties and Responsibilities:
• Operate within the goals set by the Service Manager in the business plan each year. He/she must work with the Service Manager and Service Advisor Specialist to strive to grow the department
• Schedule work into the shop via telephone and customer direct contact, record the condition of the vehicle, obtain official work authorization, and complete write up indicating the type of work needed based on initial SRT
• Interact with customers as dictated by day-to-day business following the principles of the Customer Bill of Rights. This includes calling customers to solicit work and dealing with customer complaints as they arise
• Focus on customers' expectations, predict, and prevent potential problem situations, and strive for continuous improvement resulting in improved customer satisfaction and revenue for the Service Department
• Complete and scan all necessary work authorizations, invoices, and quality inspection forms into docuphase daily
• Learn and use all functions of UpTime Pro to efficiently and effectively communicate internally with other members of the service department and externally with customers
• Maintain a professional working relationship with all the other managers in the dealership
• Participate in training as directed by the Service Manager
• Gather and maintain work authorizations and other functions necessary to pass internal audits
• Responsible for helping the department reach its profit goals
• All other duties as assigned by your supervisor
Education, Skills and Knowledge Requirements:
• High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
• Demonstrated leadership and managment skills including the ability to lead, train, and motivate employees
• The ability and desire to work in a team-oriented environment
• Must possess the ability to make independent decisions when circumstances warrant
• The ability to deal professionally and tactfully with subordinates, supervisors, co-workers, customers and vendors
• The ability to instruct and advise employees in the operation procedures of the Service Department
• Must be able to maintain strong staff relations and employee morale in the Service Department
• The ability to incorporate the Service Department's mission into daily operations
Truck Country® / Stoops Freightliner-Western Star Offers:
• Competitive Salary
• Comprehensive Benefit Package
• 401K Plan with Company Match
• Mileage Reimbursement
Truck Country® / Stoops Freightliner-Western Star is one of the largest Freightliner Western Star dealership groups in the U.S. today, serving customers at locations in Illinois, Indiana, Iowa, Ohio, Michigan, and Wisconsin. For nearly 60 years, Truck Country/Stoops has offered new and used medium and heavy-duty trucks, expert service, an extensive parts inventory, and convenient financing options.
Truck Country® / Stoops Freightliner-Western Star is part of McCoy group, Inc., which was founded in 1958 by Robert McCoy in Shullsburg, WI. Today the company is still family-owned and is operated in the leadership of the McCoy family.
Affirmative Action/Equal Opportunity Employer - Qualified women, minorities and people with disabilities encouraged to apply.

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