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Customer Service Jobs in Baton Rouge, LA (NOW HIRING)

Walgreens

Customer Service Associate

Baton Rouge, LA

$12.75 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

R Sam Johnson

Customer Service Representative

Zachary, LA · On-site

$36K - $42K/yr

  • Retirement

  • PTO

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Walgreens

Customer Service Associate

Baton Rouge, LA

$12.75 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

Walgreens

Customer Service Associate

Plaquemine, LA · On-site

$15 - $17.50/hr

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact ...

R Sam Johnson

Customer Service Representative

Zachary, LA · On-site

$36K - $42K/yr

  • Retirement

  • PTO

We are seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

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All JobsCustomer Service JobsCustomer Service Jobs in Baton Rouge, LA

Customer Service information

See Baton Rouge, LA salary details

$9

$18

$25

How much do customer service jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for customer service in Baton Rouge, LA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What is a customer service representative?

A Customer Service Representative is a professional who interacts with customers on behalf of a company to provide information, resolve complaints, and ensure customer satisfaction. Their responsibilities can include answering questions, processing orders, handling returns, and addressing any issues customers may have with products or services. Customer Service Representatives may communicate with customers through various channels, such as phone, email, live chat, or in person. They play a crucial role in building positive relationships between businesses and their clients.

What are customer service jobs?

Customer service jobs are positions at companies and organizations where you address any customer complaint or problem, provide technical help when customers are having issues with their product or service, and seek a resolution to any issues either through your own ability to solve the problem or by passing on complaints and issues to your superiors. Some customer service jobs are in call centers, while other professionals work at customer service desks in department stores or grocery stores. Your duties in these positions can vary based on the industry and the location. For example, a software support specialist at a call center has a very different job than a help desk associate at a department store.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and ticketing platforms is often required. Patience, active listening, and resilience are standout soft skills for effectively handling diverse customer interactions. These skills are vital for resolving issues efficiently, ensuring customer satisfaction, and maintaining a positive company reputation.

What are some common challenges customer service representatives face, and how are they typically supported in overcoming them?

Customer service representatives often encounter challenges such as handling difficult or upset customers, managing a high volume of inquiries, and staying updated on changing company policies or products. Most organizations provide thorough onboarding, ongoing training, and access to knowledge bases or support tools to help reps address these challenges. Additionally, strong teamwork and regular feedback from supervisors are common practices to ensure customer service staff feel supported and able to succeed in their roles.

What is the difference between Customer Service vs Customer Support?

AspectCustomer ServiceCustomer Support
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or salesTechnical certifications or product-specific training often required
Work EnvironmentRetail stores, call centers, online platformsTechnical help desks, online chat, phone support for products/services
Employer & Industry UsageRetail, hospitality, telecom, e-commerceIT, software, electronics, tech industries
Common Search & ComparisonCustomer Service vs Customer Support

Customer Service generally involves assisting customers with their needs, inquiries, and complaints across various industries. Customer Support is more technical, focusing on resolving product or service issues, often requiring specific technical knowledge. While both roles aim to enhance customer satisfaction, Customer Support tends to be more specialized in troubleshooting and technical assistance.

What are good paying customer service jobs?

Customer service jobs that tend to offer higher pay include roles such as customer service managers, technical support specialists, and account managers, often requiring relevant experience or specialized skills. These positions may also involve working in industries like technology, finance, or healthcare, where higher compensation is common. Advanced certifications or bilingual abilities can further increase earning potential.

What are the 5 skills of a customer service?

Customer service roles require strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, patience to handle difficult situations calmly, active listening to understand customer needs, and adaptability to manage various scenarios and customer personalities. These skills help ensure positive customer experiences and successful service delivery.

What is an example of a customer service job?

An example of a customer service job is a customer service representative, who interacts with customers to address inquiries, resolve issues, and provide information about products or services. These roles often require good communication skills and may involve working in call centers, retail stores, or online support environments.
More about Customer Service jobs

What are the most commonly searched types of Customer Service jobs in Baton Rouge, LA?

The most popular types of Customer Service jobs in Baton Rouge, LA are:

What are popular job titles related to Customer Service jobs in Baton Rouge, LA?

For Customer Service jobs in Baton Rouge, LA, the most frequently searched job titles are:

What job categories do people searching Customer Service jobs in Baton Rouge, LA look for?

The top searched job categories for Customer Service jobs in Baton Rouge, LA are:

What cities near Baton Rouge, LA are hiring for Customer Service jobs?

Cities near Baton Rouge, LA with the most Customer Service job openings:

Customer Service jobs near you
Infographic showing various Customer Service job openings in Baton Rouge, LA as of August 2026, with employment types broken down into 94% Full Time, and 6% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,543 per year, or $18 per hour.

Manager, Customer Service

Quantix SCS LLC

Port Allen, LA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Description

The Manager, Customer Service oversees a team of specialists dedicated to delivering exceptional service and strengthening customer relationships. This role is responsible for managing daily departmental operations, developing talent, and building customer-centric strategies aligned with company objectives. With a focus on continuous improvement, the Manager identifies service trends, drives process enhancements, and partners cross-functionally to ensure a consistent and elevated customer experience. This leader plays a critical role in advancing our Responsible Care goals while fostering a collaborative, performance-driven culture.

Summary of Essential Job Functions

  • Lead, coach, and develop the customer service team, ensuring high levels of engagement, productivity, and professional growth.
  • Monitor day-to-day operations to ensure accurate and timely handling of all customer inquiries, orders, escalations, and special requests.
  • Establish and track KPIs related to service quality, order accuracy, response time, and customer satisfaction; provide actionable insights.
  • Collaborate closely with Sales, Operations, and Supply Chain teams to resolve issues, align priorities, and streamline information flow.
  • Represent the department in internal and external meetings, advocating for customer needs and contributing strategic input.
  • Handle escalated customer issues, providing guidance and resolution while identifying root causes and systemic fixes.
  • Drive process improvements that elevate service levels, reduce errors, and increase team efficiency.
  • Lead team meetings, training sessions, and one-on-one check-ins to ensure alignment and performance accountability.
  • Contribute to system enhancements or service model upgrades by offering customer service perspective and testing support.
  • Maintain compliance with industry regulations, customer-specific protocols, and company policies including Responsible Care standards.
  • Support talent acquisition, onboarding, and succession planning for the Customer Service department.

Requirements

Minimum Requirements

  • Bachelor's Degree in Business, Communications, or related field preferred.
  • Minimum 5-7 years of experience in customer service or account management, with at least 2 years in a leadership role.
  • Proven ability to coach and inspire teams, manage performance, and drive results in a service-driven environment.
  • Advanced analytical, organizational, and conflict-resolution skills.
  • Ability to communicate effectively across all levels of the organization and with external stakeholders.
  • Experience leading projects or service transformations preferred.

Abilities Required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

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