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Customer Service Typing Jobs in California (NOW HIRING)

Astrophysics Inc.

Customer Service Coordinator

Walnut, CA · On-site

$18.50 - $20.50/hr

The Customer Service Coordinator serves as the first point of contact for all incoming service ... Fast and accurate typing skills. Position Type/Expected Hours of Work: * Non-exempt * Full-Time * ...

Adept HR

Be Seen First

Customer Service Representative

Redlands, CA · On-site

$18/hr

MUST HAVE Customer Service Representative with Logistics, Distribution, or Manufacturing background ... Strong typing skills along with attention to detail for proofreading and data accuracy * Experience ...

Yonex USA

Customer Service Representative

Torrance, CA · On-site

$21.50/hr

Minimum typing speed of 40 words per minute * Some college coursework preferred but not required * 1-2 years of customer service experience or related experience * Interest in learning about ...

Yonex USA

Customer Service Representative

Torrance, CA

$16.75 - $22.75/hr

Minimum typing speed of 40 words per minute * Some college coursework preferred but not required * 1-2 years of customer service experience or related experience * Interest in learning about ...

Yonex USA

Customer Service Representative

Torrance, CA · On-site

$21.50/hr

Minimum typing speed of 40 words per minute * Some college coursework preferred but not required * 1-2 years of customer service experience or related experience * Interest in learning about ...

TEKsystems

Email Customer Service Reps

San Mateo, CA · Remote

$16/hr

This role is 90% email customer service and 10% chat. This team will specifically supporting Canada ... CTRL + V) (IOI) - 50 WPM (typing test) Nice to Have: - 55+ WPM - Bank or Teller Experience - Data ...

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Customer Service Typing information

What skills and qualifications are needed for customer service typing?

Success in a Customer Service Typing role relies on fast and accurate typing skills, strong attention to detail, and previous experience in customer support or data entry. Familiarity with customer relationship management (CRM) software, online chat platforms, and standard office software is often required. Excellent written communication, patience, and problem-solving skills help individuals excel when responding to customer inquiries and resolving issues. These abilities ensure customer interactions are handled efficiently and professionally, leading to greater satisfaction and smoother operations.

What does a customer service typing do?

A typical day for someone in Customer Service Typing involves responding to customer inquiries through email, live chat, or messaging platforms, accurately documenting interactions, and updating customer records. You may work independently or as part of a larger customer service team, collaborating to resolve customer issues and escalate more complex problems when necessary. The environment tends to be fast-paced with set performance metrics such as response time and accuracy. Regular feedback and opportunities for skill development are common, and high performers may advance to supervisory or specialized customer service positions over time.

What is a customer service typing?

A Customer Service Typing job involves assisting customers through written communication, such as live chat, emails, or online support systems. Responsibilities typically include responding to inquiries, processing requests, and resolving issues efficiently. Strong typing skills, attention to detail, and excellent written communication are essential. This role is ideal for those who prefer text-based interaction over phone calls. Many businesses, including e-commerce and tech companies, hire for this position to enhance customer support.

What are the most commonly searched types of Customer Service Typing jobs in California? The most popular types of Customer Service Typing jobs in California are:
What are popular job titles related to Customer Service Typing jobs in California? For Customer Service Typing jobs in California, the most frequently searched job titles are:
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What cities in California are hiring for Customer Service Typing jobs? Cities in California with the most Customer Service Typing job openings:
Customer Service Typing jobs near you
Infographic showing various Customer Service Typing job openings in California as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Coordinator

Astrophysics Inc.

City Of Industry, CA

$18.50 - $20.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

Astrophysics Inc. is a global leader in X-Ray security inspection systems, dedicated since 2002 to making the world safer through advanced screening technology. Our systems protect critical infrastructure in over 150 countries, serving airports, government buildings, military bases, and more. We are a fast-growing, dynamic company seeking a Customer Service Coordinator to join our headquarters in City of Industry, CA.

Job Summary:

The Customer Service Coordinator serves as the first point of contact for all incoming service inquiries, directing customer calls and emails to the appropriate technician. This role is essential in ensuring prompt, accurate communication and maintaining a positive customer experience. The representative supports the service team by managing claims, following up with customers, and tracking resolution progress.

Essential Functions:

  • Manage daily customer service operations, receiving and directing customer inquiries by phone and email to the appropriate technician or internal team.
  • Collect and document essential customer information, including serial numbers, contact details, and a summary of the issue.
  • Enter and manage service claims in HubSpot CRM, ensuring accuracy and timely updates.
  • Follow up on open claims and provide customers with updates until resolution is reached.
  • Monitor and respond to incoming emails, ensuring all communication is timely and professional.
  • Conduct follow-up calls and surveys after installations or service visits to gather customer feedback.
  • Process service claims and orders ensuring timely closure of claims, escalating delays when necessary.
  • Make and manage a high volume of calls while maintaining professionalism and customer focus.
  • Submit regular reports to management summarizing claim activity, response times, and customer feedback.
  • Collaborate with team members and technicians to streamline internal communication and improve service response time.
  • Monitor service performance and maintain key metrics, preparing routine reports to support operational visibility.
  • Provide timely feedback to management on service failures and customer concerns.
  • Follow all applicable Quality Management System documents (ISO9001:2000); work in compliance with the Quality Policy and to ensure that the Quality Objectives are met.

Education and Experience:

  • Associate’s Degree or equivalent.
  • 0-2 years of related experience.
  • Equivalent combination of education and experience.
  • Bilingual in Spanish is a plus.
  • Previous customer service experience in a call center or technical environment preferred.
  • Proficiency with CRM platforms such as HubSpot.
  • Strong verbal and written communication skills.
  • Excellent organizational and follow-up abilities.
  • Fast and accurate typing skills.

Position Type/Expected Hours of Work:

  • Non-exempt
  • Full-Time
  • Hours: 8am – 5pm
  • (Hours subject to change depending on the needs of the business)

Benefits & Perks:

  • Excellent medical, dental and vision benefits
  • 401K plan with 4% employer match
  • 11 paid holidays, 10 PTO days
  • Free donuts on Fridays, company luncheons and year end party!

Be part of a meaningful security mission with opportunities for personal and professional growth and development. Join our Astrophysics family today!

 

Equal Opportunity Employer

Astrophysics Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. For accommodation requests, please contact Human Resources at (909) 598-5488.