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Customer Service Travel Manager Jobs (NOW HIRING)

Adobe, Inc.

Regional Travel Manager - Americas

San Jose, CA · On-site

$70K - $87K/yr

Experience implementing traveler-facing communications, self-service tools, or support programs ... customer experiences. Adobe's industry-leading offerings including Adobe Acrobat Studio, Adobe ...

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Customer Service Travel Manager information

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$24.5K

$58K

$101K

How much do customer service travel manager jobs pay per year?

As of Sep 14, 2026, the average yearly pay for customer service travel manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer service travel manager do?

A Customer Service Travel Manager oversees the customer service operations within a travel agency or travel department. Their main responsibilities include managing a team of customer service agents, resolving complex customer issues, ensuring customer satisfaction, and developing policies to enhance the client experience. They also coordinate with travel suppliers, handle complaints, and implement strategies to improve service delivery. Additionally, they may be involved in training staff and monitoring performance to ensure the highest standards are met.

What are the key skills and qualifications needed to thrive as a customer service travel manager, and why are they important?

To thrive as a Customer Service Travel Manager, you need expertise in travel planning, customer service strategies, and industry regulations, often supported by a degree in hospitality or travel management. Familiarity with global distribution systems (GDS), booking software, and travel management platforms is typically required, along with certifications such as Certified Travel Associate (CTA). Excellent problem-solving, leadership, and communication skills help you manage client needs and lead a team effectively. These competencies ensure efficient operations, high customer satisfaction, and seamless travel experiences.

What are some common challenges faced by customer service travel managers, and how can I prepare for them?

Customer Service Travel Managers often face challenges such as handling last-minute itinerary changes, resolving complex travel disruptions, and managing high-stress situations, especially during peak travel seasons. To prepare for these, it's helpful to develop strong problem-solving skills, remain adaptable, and maintain excellent communication with both clients and vendors. Building a reliable network of industry contacts and staying updated on travel trends can also enhance your ability to provide fast, effective solutions. Collaboration with other departments, such as sales and operations, is key to ensuring seamless customer experiences.

What is the difference between Customer Service Travel Manager vs Customer Service Agent?

AspectCustomer Service Travel ManagerCustomer Service Agent
CredentialsRelevant certifications (e.g., travel certifications), experience in travel managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, travel agencies, corporate travel departmentsCall centers, retail travel outlets, online support
Employer & IndustryTravel agencies, corporate travel departments, hospitality industryAirlines, travel agencies, customer support centers

The main difference is that a Customer Service Travel Manager oversees travel arrangements and manages client relationships at a higher level, often handling complex bookings and strategic planning. In contrast, a Customer Service Agent provides direct support to customers, assisting with bookings, inquiries, and issue resolution. Both roles require strong communication skills, but the Travel Manager typically has more experience and responsibilities related to travel coordination and client management.

What cities are hiring for Customer Service Travel Manager jobs?

Cities with the most Customer Service Travel Manager job openings:

What are popular job titles related to Customer Service Travel Manager jobs?

For Customer Service Travel Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Travel Manager job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, 4% Part Time, and 6% Contract. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

TRAVEL CONSULTANT - AFTER HOURS/EVENING/WEEKENDS

Topeka, KS • Remote

ADTRAV Travel Management
Travel Arrangement Services • 51 - 200 employees
Learn more about ADTRAV Travel Managementexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

ADTRAV rating

8.7

Company rating: 8.7 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing corporate, government, vacation, group, meetings, and incentive travel programs across the United States. We have experienced steady growth throughout our history and are currently ranked as one of the top business travel management companies in the country.

ADTRAV is seeking a Travel Consultant – After Hours/Evening and Weekends to be responsible for all aspects of travel management for our clients. This includes conversing with customers through multiple communication channels to determine destination, mode of transportation, travel dates, financial considerations and accommodations required. The Travel Consultant will also be responsible for booking and issuing domestic and complex international airline itineraries, hotel reservations and car and train reservations through a GDS system. 

The working schedule for this position varies but generally includes three shifts during the week between 7pm-2am CT and two 12-hour shifts on the weekend (e.g., 9am-10pm CT, 10am-11pm CT). There are shift differentials in this position (evening, night, and weekend). In addition, it is required to work on holidays and there is a holiday pay differential. 

This position has access to data and travelers as part of government contracts. Candidates for this position are required to be a US Citizen per contract requirements and pass extensive government clearances, that include reviewing criminal history, credit, employment, and IRS tax information. 

Essential Duties and Responsibilities include the following: 

  • Answer calls and emails promptly from clients who are requesting new travel arrangements or changes to existing itineraries. 
  • Utilize Sabre to book and issue airline, hotel, car, and other reservations, accurately and efficiently. 
  • Maintain sufficient account knowledge to assist clients without delay. 
  • Check queues daily to ensure accuracy and that all issued tickets are complete. 
  • Maintain service non-stop programs such as preferred vendors, Waiver/Favors, RezCritiques, and Vacation Referrals. 
  • Provide travel expertise to clients. 
  • Send quotes for international travel; break rules down to see if there are restrictions or are non-refundable, understand open skies and FAA rules. 
  • Meet KPIs as outlined by management (e.g., productivity, transactions, etc.), including maintaining consistent attendance and adherence to the schedule. 
  • Communicate with airlines on flight changes, seating, and upgrades and provide updates to the client as needed. 
  • Follow ADTRAV policies, procedures, and approved workflows on how to service travelers. 
  • Provide excellent customer service in every interaction with travelers. Show empathy and be able to identify and solve traveler issues. 
  • Communicate effectively with other agents and employees to solve problems, gather information, and service travelers. 
  • Become knowledgeable in ADTRAV's industry and customer base.
  • Participate in ongoing training to continuously build knowledge and skills in the industry. 
  • Represent ADTRAV by embracing the company values and maintaining effective working relationships with employees, partners, vendors, and clients. 
  • Adhere to company policies and procedures. 
  • Other duties as assigned. 

Qualifications: 

  • High school diploma or equivalent required. 
  • At least 2 years of experience booking domestic and international travel; complex international a plus. 
  • Experience using a GDS System; Sabre required, Amadeus a plus. 
  • Highly knowledgeable of city, airline, hotel, and car rental codes.
  • Knowledgeable of government travel requirements, visas, and passports.
  • Understanding of federal travel regulations, Fly America Act and Open Skies Agreement. 
  • Strong computer and typing skills, which includes the ability to navigate quickly between programs and using shortcut keys. 
  • Demonstrated experience learning and using technology, and ability to use multiple applications and monitors at one time. 
  • Ability to consistently deliver excellent customer service, internally and externally.
  • Experience with Microsoft Office suite (Outlook, Word, Excel).
  • Excellent English written and verbal communication skills. 
  • Excellent listening skills; able to listen to and respond to the traveler’s needs and clarify as needed. 
  • Strong attention to detail with emphasis on accuracy and quality. 
  • Highly self-motivated and able to manage multiple priorities simultaneously and complete tasks with minimal supervision. 
  • Strong organizational and problem-solving abilities.
  • Ability to communicate ideas and concepts clearly and concisely, while also being open to receive feedback and direction as needed.
  • Able to present a professional and positive demeanor with internal and external customers/clients and work cooperatively. 
  • Ability to work remotely and meet the company home-office requirements. 
  • Able to sit and work at a computer for extended periods of time, without leaving the work area.
  • Able to maintain confidentiality of company and client information. 
  • Able to work a schedule that is evening, night, overnight, and weekends; the afterhours schedule falls between 7pm-7am CT. In addition, able to work on holidays. 
  • Able to successfully pass a credit, criminal, and/or employment reference background check. 
  • This position has access to data and travelers as part of a government contract, and it is a requirement of the contract for individuals to be a U.S. citizen. Candidates must be able to show proof upon hire that they meet this requirement.
  • Able to successfully pass a government clearance process as required by clients. 


The base pay rate for this position starts at $24-26/hour but we may consider other rates based on experience booking corporate, government, and complex international travel. In addition, there are pay differentials for working evening, overnight, and weekend hours that increase the hourly rate. There are opportunities for quarterly bonuses based on meeting outlined KPIs. ADTRAV offers a competitive benefits package that includes medical, dental, vision, life, disability, Flexible Spending Accounts, 401(k), and PTO. 

ADTRAV Corporation an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

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