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Servicing - Customer Advocate

Clarkston, MI · On-site

$16 - $22.85/hr

Ability to manage multiple accounts while meeting productivity and regulatory deadlines ... Delinquency * Mortgage Operations * Customer Service * Loan Servicing * Loss Mitigation

ADTRAV Travel Management

Travel Agent - Leisure

AL · Remote

ADTRAV Travel Management, founded in 1977, has over four decades of experience in managing ... rate, service fee penetration). * Document all information in the CRM to track contacts and the ...

YO AI Labs

Travel Agent - Remote

Seattle, WA · Remote

$30 - $50/hr

Provide excellent customer service and resolve travel-related queries. * Review and improve travel ... Excellent problem-solving and customer relationship management skills. * Experience handling ...

YO AI Labs

Travel Agent - Remote

San Jose, CA · Remote

$30 - $50/hr

Provide excellent customer service and resolve travel-related queries. * Review and improve travel ... Excellent problem-solving and customer relationship management skills. * Experience handling ...

YO AI Labs

Travel Agent - Remote

Miami, FL · Remote

$30 - $50/hr

Provide excellent customer service and resolve travel-related queries. * Review and improve travel ... Excellent problem-solving and customer relationship management skills. * Experience handling ...

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Customer Service Travel Manager information

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$24.5K

$58K

$101K

How much do customer service travel manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service travel manager in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What does a customer service travel manager do?

A Customer Service Travel Manager oversees the customer service operations within a travel agency or travel department. Their main responsibilities include managing a team of customer service agents, resolving complex customer issues, ensuring customer satisfaction, and developing policies to enhance the client experience. They also coordinate with travel suppliers, handle complaints, and implement strategies to improve service delivery. Additionally, they may be involved in training staff and monitoring performance to ensure the highest standards are met.

What are the key skills and qualifications needed to thrive as a customer service travel manager, and why are they important?

To thrive as a Customer Service Travel Manager, you need expertise in travel planning, customer service strategies, and industry regulations, often supported by a degree in hospitality or travel management. Familiarity with global distribution systems (GDS), booking software, and travel management platforms is typically required, along with certifications such as Certified Travel Associate (CTA). Excellent problem-solving, leadership, and communication skills help you manage client needs and lead a team effectively. These competencies ensure efficient operations, high customer satisfaction, and seamless travel experiences.

What are some common challenges faced by customer service travel managers, and how can I prepare for them?

Customer Service Travel Managers often face challenges such as handling last-minute itinerary changes, resolving complex travel disruptions, and managing high-stress situations, especially during peak travel seasons. To prepare for these, it's helpful to develop strong problem-solving skills, remain adaptable, and maintain excellent communication with both clients and vendors. Building a reliable network of industry contacts and staying updated on travel trends can also enhance your ability to provide fast, effective solutions. Collaboration with other departments, such as sales and operations, is key to ensuring seamless customer experiences.

What is the difference between Customer Service Travel Manager vs Customer Service Agent?

AspectCustomer Service Travel ManagerCustomer Service Agent
CredentialsRelevant certifications (e.g., travel certifications), experience in travel managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, travel agencies, corporate travel departmentsCall centers, retail travel outlets, online support
Employer & IndustryTravel agencies, corporate travel departments, hospitality industryAirlines, travel agencies, customer support centers

The main difference is that a Customer Service Travel Manager oversees travel arrangements and manages client relationships at a higher level, often handling complex bookings and strategic planning. In contrast, a Customer Service Agent provides direct support to customers, assisting with bookings, inquiries, and issue resolution. Both roles require strong communication skills, but the Travel Manager typically has more experience and responsibilities related to travel coordination and client management.

What cities are hiring for Customer Service Travel Manager jobs?

Cities with the most Customer Service Travel Manager job openings:

What are popular job titles related to Customer Service Travel Manager jobs?

For Customer Service Travel Manager jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Travel Manager job openings in the United States as of September 2026, with employment types broken down into 90% Full Time, 4% Part Time, and 6% Contract. Highlights an 94% In-person, 2% Hybrid, and 4% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Travel Customer Service Representative

Remote

Live the Dash Travel
1 - 10 employees
Learn more about Live the Dash Travelexternal

$16.50 - $22.25/hr

Other

Re-posted 22 days ago

Job description

Travel Customer Service Representative

We are seeking a dedicated Travel Customer Service Representative to assist clients before, during, and after their trips. This role is focused on delivering exceptional service, managing travel-related requests, and ensuring every traveler enjoys a smooth and worry-free experience.

Communicate with clients via email, phone, and messaging platforms to provide support

Handle booking modifications, itinerary adjustments, cancellations, and special travel arrangements

Provide accurate information about destinations, travel requirements, and company procedures

Proactively follow up with clients to confirm travel details and resolve concerns

Address and resolve issues promptly while maintaining a professional and positive attitude

Excellent communication skills with a customer-focused approach

Previous experience in customer service (travel or hospitality preferred)

Organized, dependable, and able to manage multiple tasks efficiently

Comfortable using digital systems and learning new tools

Passionate about travel and committed to client satisfaction

Fully remote position with flexible hours

Comprehensive training and continuous support

Opportunities for professional growth

Access to travel perks and industry discounts

Supportive and collaborative team environment

Apply