Customer Service Travel Agent Jobs (NOW HIRING)

Do you have a passion for travel and helping others create unforgettable experiences? AAA Club Alliance is looking for an experienced Full-Service Travel Agent to join our remote Travel Contact Center team. If you enjoy planning everything from weekend getaways to complex international vacations while delivering exceptional customer service, we'd love to hear from you.

In this work-from-home role, you'll help Members and non-Members book personalized domestic and international travel, build lasting client relationships, and earn monthly sales incentives-all while working for one of the most trusted names in travel.

• 100% Remote - Work from the comfort of your home.

• Competitive Pay - Earn $18.00-$24.00 per hour, based on experience and geographical location plus Monthly Performance Incentives for sales and bookings.

• Paid Virtual Training with all required equipment provided.

• Comprehensive benefits

• Work-Life Balance: 3+ weeks PTO accrued in your first year!

Work Schedule (all hours are Eastern Time)

Sunday - 10 am to 4 pm

Monday - 9:30 am to 6 pm

Tuesday - 9:30 am to 6 pm

Wednesday - 10 am to 6 pm

Thursday - Off

Friday - 9:30 am to 6 pm

Saturday - Off

To be considered, candidates must reside in one of the following locations:

Connecticut, Delaware, Indiana, Kansas, Kentucky, Maryland, New Jersey, Ohio, Oklahoma, Pennsylvania, South Dakota, Virginia, Washington, DC, or West Virginia.

As a Remote Full-Service Travel Agent, you'll:

• Plan and book domestic and international vacations, including customized FIT (Fully Independent Travel) itineraries.

• Assist Members and non-Members via phone, email, and web chat.

• Match travelers with the best destinations, travel products, and exclusive AAA benefits.

• Build long-term client relationships that encourage repeat business.

• Stay current on travel promotions, destinations, and industry trends.

• Process travel reservations while maintaining compliance with ARC regulations and AAA policies.

• Identify opportunities to upsell and cross-sell travel products that enhance the customer experience.

• Meet performance goals while providing exceptional customer service.

• Assist with travel-related problem resolution and itinerary changes.

• Mentor fellow Travel Contact Center Associates when needed.

• High school diploma or equivalent (travel school graduates are encouraged to apply).

• At least 2 years of recent leisure travel industry experience.

• Experience using airline reservation systems, ticketing platforms, GDS, and online booking tools.

• Strong knowledge of domestic and international travel planning.

• Excellent communication, customer service, sales, and problem-solving skills.

• Extensive worldwide geography knowledge.

• Ability to thrive in a fast-paced, high-volume contact center environment.

• Ticket void and simple exchange experience is a plus.

Successful candidates must:

• Attend all required paid virtual training (Monday-Friday, 9:00 AM-5:30 PM EST).

• Successfully complete training before beginning regular work.

• Work a set schedule that includes one weekend day every week, with one weekday and one weekend day off.

At AAA Club Alliance, you'll combine your travel expertise with outstanding customer service to help travelers create memorable experiences while growing your own career. If you're passionate about travel, enjoy building customer relationships, and are looking for a rewarding remote opportunity with excellent benefits, apply today!

Full time Associatesare offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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