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Customer Service Travel Agent Jobs (NOW HIRING)

AAA Mid Atlantic

Experienced Travel Agent

Lexington, KY

$15.54 - $20/hr

Ability to respond to customer inquiries and interact with individuals. * Effective communication ... work and service client requests. * Ability to complete all AAA Travel Agent training via AAA ...

AAA Mid Atlantic

Experienced Travel Agent

Edison, NJ

$18.82 - $24/hr

Ability to respond to customer inquiries and interact with individuals. * Effective communication ... work and service client requests. * Ability to complete all AAA Travel Agent training via AAA ...

AAA Mid Atlantic

Experienced Travel Agent

Cromwell, CT

$18 - $24/hr

Ability to respond to customer inquiries and interact with individuals. * Effective communication ... work and service client requests. * Ability to complete all AAA Travel Agent training via AAA ...

AAA Auto Club Group

Travel Agent - Morrow, GA

Morrow, GA · On-site

$10K/mo

Exclusive Travel Agent Benefits * International Airlines Travel Agent Network Card (IATAN), with ... service offerings to approximately 14+ million members and customers across 14 states and 2 U.S ...

AAA Mid Atlantic

Experienced Travel Agent

Columbus, OH

$16.37 - $21/hr

Ability to respond to customer inquiries and interact with individuals. * Effective communication ... work and service client requests. * Ability to complete all AAA Travel Agent training via AAA ...

AAA Mid Atlantic

Experienced Travel Agent

Willow Grove, PA · On-site

$17.18 - $22/hr

Ability to respond to customer inquiries and interact with individuals. * Effective communication ... work and service client requests. * Ability to complete all AAA Travel Agent training via AAA ...

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Customer Service Travel Agent information

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How much do customer service travel agent jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for customer service travel agent in the United States is $18.17, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.95 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Customer Service Travel Agent position, and why are they important?

To excel as a Customer Service Travel Agent, you need strong communication skills, attention to detail, and a background in travel, hospitality, or customer service, often supported by a relevant diploma or certification. Familiarity with global distribution systems (GDS) such as Sabre or Amadeus, booking platforms, and travel industry software is typically required. Outstanding interpersonal skills, patience, and the ability to remain calm under pressure help individuals exceed customer expectations and resolve issues effectively. These skills ensure clients receive timely, accurate, and personalized travel solutions, fostering customer loyalty and satisfaction.

How can I make 2000 a week working from home?

A customer service travel agent can potentially earn $2,000 a week by working full-time, handling high-volume bookings, upselling travel packages, and providing exceptional service. Building experience, obtaining relevant certifications, and using travel booking tools can increase earning potential. Consistent performance and expanding client networks are also important for higher income levels.

What is a Customer Service Travel Agent job?

A Customer Service Travel Agent assists clients with booking travel arrangements, including flights, hotels, car rentals, and vacation packages. They provide expert guidance on destinations, pricing, and travel requirements while ensuring a smooth booking experience. Agents also handle customer inquiries, resolve issues, and offer support before, during, and after travel. Strong communication and problem-solving skills are essential in this role.

How much do travel agents usually get paid?

Travel agents typically earn a median annual salary of around $40,000 to $50,000, with experienced agents or those working in high-end markets earning more. Compensation can include base pay, commissions, and bonuses, and may vary based on location, experience, and the complexity of bookings handled.

What are typical challenges faced by Customer Service Travel Agents, and how can they be managed?

Customer Service Travel Agents often encounter challenges such as last-minute booking changes, travel disruptions, and managing complex customer itineraries. Handling these issues requires quick problem-solving, staying current with travel regulations, and maintaining effective communication with clients and travel suppliers. Agents work closely with team members and use specialized booking systems to adapt to evolving situations and minimize client inconvenience. Building a strong rapport with customers and maintaining a positive attitude are essential to turning challenges into opportunities for exceptional service.

What qualifications do I need to be a travel agent?

To become a customer service travel agent, you typically need a high school diploma or equivalent. Relevant skills include strong communication, customer service experience, and knowledge of travel booking tools or software; some employers prefer or require industry certifications such as the Certified Travel Associate (CTA) or Certified Travel Counselor (CTC).

How much does a travel agent make on a $10,000 trip?

A customer service travel agent typically earns a commission or fee based on the trip's cost, often around 10% or less of the total. For a $10,000 trip, the agent might earn approximately $200 to $1,000, depending on the agency's commission structure and services provided.
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What cities are hiring for Customer Service Travel Agent jobs? Cities with the most Customer Service Travel Agent job openings:
What are the most commonly searched types of Customer Service Travel Agent jobs? The most popular types of Customer Service Travel Agent jobs are:
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Customer Service Travel Agent jobs near you
Infographic showing various Customer Service Travel Agent job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $37,792 per year, or $18.2 per hour.
Experienced Travel Agent

Experienced Travel Agent

AAA Mid Atlantic

Lexington, KY

$15.54 - $20/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

AAA The Auto Club Group rating

7.4

Company rating: 7.4 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

221st of 299 rated insurance

Job description

We're Always Hiring Experienced Travel Agents!As An Associate Travel Agent You Will:
  • Craft unforgettable domestic and international travel experiences-cruises, land tours, flights, hotels, and more.
  • Use your personal travel experiences to inspire and guide clients.
  • Build long-term relationships, turning first-time clients into loyal travelers.
  • Leverage AAA's established travel strategy to maximize success and achieve your sales goals.
  • Process bookings, payments, and travel documentation while ensuring compliance with ARC, DOT, and AAA policies.
  • Educate clients on AAA benefits, including exclusive travel perks and the AAA-branded credit card.
  • Resolve client concerns under management guidance.
  • Attend promotional events, training, and familiarization trips to stay ahead in the industry.
Why AAA? Your Career, Your Adventure!
  • Exclusive Perks: Company-sponsored IATAN cards for travel discounts + personal travel opportunities at exclusive rates.
  • Paid Educational Trips: Explore destinations firsthand and build your expertise.
  • No Sundays: Enjoy a consistent schedule with Sundays off!
  • Convenient Hours: Monday-Friday, 8 AM-6 PM, and Saturday, 8 AM-5 PM (37.5-hour work week).
Store Locations:
  • 3710 Palomar Centre Dr, Lexington, KY 40513
  • 3008 Atkinson Ave, Lexington, KY 40509
Minimum Qualifications:
  • High School diploma or equivalent required; Associate's degree or graduate of an accredited travel school is preferred.
  • Minimum of 3 years of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
  • Minimum of 3 years of Retail experience required.
  • Certified Travel Associate (CTA) designation required within 2 years of job acceptance.
  • Existing book of business strongly preferred
Knowledge Skills and Abilities:
  • Ability to respond to customer inquiries and interact with individuals.
  • Effective communication skills, both written and oral.
  • Strong organizational skills.
  • Proficient using the Internet, AAA Intranet, Travel booking sites, and other applicable legacy and web-based PC applications used to process work and service client requests.
  • Ability to complete all AAA Travel Agent training via AAA-University and class attendance is required.
  • Working knowledge of geography and the ability to use manual (paper) or PC based maps.
What We Offer:
  • Base Salary:The starting base compensation for this position is $15.54 to $20.00/hour. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
  • Monthly Incentives:This position is eligible to earn incentive pay with an average payout of $550 - $1,500 per month, after approximately 6 months of employment.
  • Paid Time Off:3+ weeks accrued in your first year.
  • Full Benefits Package:Medical, dental, vision, retirement plans, and more.

Full time Associatesare offered a comprehensive benefits package that includes:

  • Medical, Dental, and Vision plan options
  • Up to 2 weeks Paid parental leave
  • 401k plan with company match up to 7%
  • 2+ weeks of PTO within your first year
  • Paid company holidays
  • Company provided volunteer opportunities + 1 volunteer day per year
  • Free AAA Membership
  • Continual learning reimbursement up to $5,250 per year
  • And MORE! Check out our Benefits Pagefor more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category: 

Sales

What AAA The Auto Club Group employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

American Automobile Association logo

About American Automobile Association

Sourced by ZipRecruiter

The American Automobile Association (AAA), headquartered in Heathrow, Florida, USA, is a reputable force in the automotive and insurance industry. Originating in 1902, it began as a coalition of motor clubs with the common goal of providing better roads and travel conditions for motorists. Today, AAA is a comprehensive, multifaceted organization that offers a range of services, including roadside assistance, auto repair services, travel agency services, and diverse insurance products - Auto, Home, Life and more. A significant principle for AAA is to continuously deliver value to their 61 million members through safety, security and peace of mind. The company's mission and core values focus on championing its members' rights and interests, advocating innovation, integrity, teamwork and respect.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Heathrow, FL, US

Year founded

1902

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