Customer Service Training Manager Jobs in Georgia

Rocket Enterprises is the premier franchisee of Hardee's, Huddle House, Arby's, Captain D's, Holiday Inn Express, and Sleep Inn in Southeast Georgia. Do you enjoy coaching Managers to reach their full potential, then this job is for you. Apply Now!

POSITION DESCRIPTION:

Training Manager Summary- The Training Manager (TM) works directly for the Director of Training and Quality Assurance to ensure the top levels of training are reached in their stores. They are directly responsible for the training of the General Managers, Assistant Managers and Shift Leaders. They are also responsible for ensuring that Computer Based Training is completed through the correct LMS at each of their assigned stores. The TM will conduct Limited Time Offer trainings to ensure that product is prepared and crew members are knowledgeable on the products being served. The TM works alongside the District Managers and coordinates with them to ensure Training, Onboarding and Orientation needs are being met.

ESSENTIAL DUTIES:

• Ensures all Team Members in the District are trained, motivated and empowered to deliver total Guest satisfaction.
• Evaluates each restaurant's QSC standards. Provides regular feedback and coaching on improvement; conducts periodic inspections of the restaurant.
• Communicates all customer comments and concerns to the appropriate Restaurant Manager; follows up to ensure they are handled in a timely and effective way.
• Ensures all General Managers and GMITs receive appropriate orientation, training and development opportunities.
• Trains, coaches and provides regular performance feedback (positive and corrective) to motivate and improve the performance of all Team Members.
• Evaluates overall performance of General Managers and GMITs based on clearly communicated standards and expectations.
• Supports company-wide marketing programs; evaluates local restaurant marketing strategies developed by the Marketing Department.
• Ensures that business and personnel practices are within the law and consistent with company policies and procedures.
• Serves as a role model and sets a positive example for the entire team in all aspects of business and personnel management.
• Upholds company food safety, food handling and sanitation requirements, to ensure the health and safety of our Guests and Team Members.
• Pulls shifts when needed to aid stores with manning issues.
• Works along side MITs to ensure they have adequate knowledge to execute their duties prior to pulling shifts on their own.

PHYSICAL REQUIREMENTS:

• Stand for long periods of time.
• Must be a minimum of 18 years old emancipated minor with documentation.
• Work around high temperatures
• Work around others in close quarters.
• Move throughout the restaurant and observe restaurant operations and Team Member work performance.
• Able to lift up to 50 pounds comfortably.
• Work with various cleaning products.
• Perform job at a continuous high pace, under pressure, while maintaining quality & speed standards.

EXPERIENCE:

• 7-10 years previous restaurant experience required
• 3-5 years in management positions
• Financial planning aptitude including planning, budgeting, scheduling and P & L management

KNOWLEDGE, SKILLS, AND ABILITY:

• Valid Driver's License
• Strong interpersonal skills.
• Ability to work with others as a team
• Ability to meet performance standards
• Ability to take initiative and solve problems What more could you ask for?

BENEFITS

• Competitive salary with an aggressive bonus plan
• Car/Gas Provided
• ACA Compliant Health Insurance Offered with Supplemental Insurances
• 401k
• Tuition Reimbursement
• Paid Time Off
• Family atmosphere with a great work/life balance
• Opportunity to learn and grow

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications with the job.

As one of the world's leading hotel companies, we go all out to deliver truly memorable guest experiences while striving to make a positive difference to the world around us. We call it: True Hospitality for Good.
We also know it takes a team of truly unforgettable people to make memories that last a lifetime. That's where you come in. By choosing to take your next step with IHG Hotels & Resorts, we'll enable, enrich and empower you to go further.