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Customer Service Training Development Manager Jobs

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Training and Development Manager

Orlando, FL

Training and Development Manager Location: Orlando, FL - Naval Air Warfare Center Training Systems Division (NAWCTSD) Security Clearance Required: Secret Position Type/Standard Work Hours ...

Jobtailor

Customer Development Manager

Kent, WA · On-site

Close managed services agreements and associated project work * Maintain a disciplined pipeline with accurate forecasting * Act as the primary relationship owner for assigned customers * Identify ...

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How much do customer service training development manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for customer service training development manager in the United States is $90,425.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,500.00 and $112,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Customer Service Training Development Manager job openings in the United States as of June 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $90,425 per year, or $43.5 per hour.

Training & Development Facilitator

Indianapolis, IN • On-site

Health & Hospital Corporation of Marion County
Health Care and Social Assistance • 1 - 5K employees
Learn more about Health & Hospital Corporation of Marion Countyexternal

Full-time

Posted 8 days ago

Job description

Division:Eskenazi Health
Sub-Division: Hospital
Req ID: 26681
Schedule: Full Time
Shift: Days
Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 333-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus including at a network of Eskenazi Health Center sites located throughout Indianapolis.
FLSA Status
Exempt
Shape Learning. Inspire Growth. Transform Healthcare.
Eskenazi Health is seeking an experienced and engaging Training and Development Facilitator to support employee growth, professional development, and organizational excellence. In this role, you will design, develop, facilitate, and evaluate learning programs that equip employees with the knowledge, skills, and competencies needed to deliver exceptional patient care and service.
If you are passionate about adult learning, instructional design, employee development, leadership training, and facilitating impactful learning experiences, we invite you to join our team.
Why Join Eskenazi Health?
At Eskenazi Health, we are committed to cultivating a culture of continuous learning, innovation, and professional growth. As a Training and Development Facilitator, you'll have the opportunity to:
  • Influence organizational development initiatives
  • Partner with leaders across the health system
  • Design meaningful learning experiences that drive performance
  • Support employee engagement, onboarding, and professional development
  • Make a lasting impact on the healthcare workforce and patient experience

Your Impact
The Training and Development Facilitator provides engaging and effective learning experiences for employees throughout Eskenazi Health. This role is responsible for assessing training needs, designing curriculum, facilitating instructor-led and virtual learning, developing competency-based education programs, and evaluating learning outcomes.
The ideal candidate is an experienced facilitator, instructional designer, and learning professional who understands adult learning principles and can effectively partner with leaders to align education initiatives with organizational goals, regulatory requirements, and performance improvement priorities.
Key Responsibilities
Learning & Development
  • Design, develop, facilitate, and evaluate employee training and development programs.
  • Deliver engaging learning experiences using adult learning methodologies and best practices.
  • Facilitate classroom, virtual, and one-on-one learning sessions.
  • Develop competency-based education programs that support employee growth and organizational success.
  • Create training materials, facilitator guides, participant resources, job aids, and multimedia learning tools.

Organizational Training & Performance Improvement
  • Partner with department leaders to assess learning needs and identify performance gaps.
  • Support strategic initiatives through targeted education and development programs.
  • Facilitate onboarding, orientation, customer service, communication, and professional development programs.
  • Evaluate training effectiveness through assessments, feedback, and outcome measurement.

Compliance & Regulatory Education
  • Support education programs that align with Joint Commission, OSHA, State Board of Health, and other regulatory requirements.
  • Ensure training content reflects current policies, procedures, and best practices.
  • Assist departments with competency assessment and ongoing employee development initiatives.

Collaboration & Consulting
  • Serve as a trusted learning and development resource to leaders and employees.
  • Consult with departments regarding competency validation, learning strategies, and educational planning.
  • Participate in long-range workforce development and educational planning initiatives.
  • Promote a positive learning environment that supports employee engagement and success.

Required Qualifications
Accredited Bachelor's degree in Education, Organizational Development, Human Resources, Training & Development, Healthcare Administration, or a related field preferred; OR Minimum of seven (7) years of experience in training, instructional design, curriculum development, organizational learning, or employee development may be considered in lieu of degree requirements.
  • Experience facilitating training programs for groups ranging from 5 to 100+ participants.
  • Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
  • Valid Indiana driver's license.

Preferred Qualifications: Experience in healthcare training, workforce development, or hospital education.Experience managing onboarding and new employee orientation programs.Experience developing competency-based training and evaluation programs.Knowledge of SAP or similar learning and workforce systems.
Knowledge, Skills & Expertise
  • Adult Learning Theory
  • Learning & Development
  • Instructional Design
  • Curriculum Development
  • Employee Training
  • Organizational Development
  • Facilitation & Presentation Skills
  • Change Management
  • Performance Improvement
  • Competency Assessment
  • Leadership Development
  • Regulatory Compliance Education
  • Communication & Customer Service Training
  • Stakeholder Engagement
  • Program Evaluation & Analytics

Accredited by The Joint Commission and named as one of Indiana's best employers by Forbes magazine for two consecutive years and the top hospital in the state for community benefit by the Lown Institute, Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana and Sandra Eskenazi Mental Health Center, the first community mental health center in Indiana, just to name a few.

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