Customer Service Tech Jobs in Remote, OR (NOW HIRING)

About Veeco
You probably don't realize it, but what we do at Veeco touches the lives of every person, every day. It's a bold statement, but it's true. From the smartphones in our pockets that access the world's collective knowledge, to the cloud-based services where all that information lives, to high-speed wireless communication and computing power needed to drive artificial intelligence, augmented and virtual reality, gaming and so much more, our technology is all around us. 
 

We design, develop, manufacture, and service highly complex, cutting-edge machines used by our customers to create the essential devices that drive the digital age, connect the world, and improve the human experience. Along with the world's leading technology companies, many of which are household names, we help solve their most difficult material science challenges, enabling technologies for a more connected, sustainable, and convenient world.
 

We're looking for material difference-makers to join our growing team. Interested? Learn more at www.veeco.com/careers.

Overview

At Veeco, Senior Field Service Engineers play a frontline role in shaping how nextgeneration semiconductor technology transitions from concept to reality.

We are seeking a Senior Field Service Engineer (Level 4) to support Ion Beam Deposition (IBD) systems during New Product Introduction (NPI) and customer evaluation tool (eval) deployments. This role is remotebased in the Boise, Idaho metropolitan area, with frequent, handson engagement at a key customer site where new tools are installed, evaluated, and refined.

This position is ideal for an experienced engineer who thrives in earlystage, highvisibility environments-where procedures are still evolving, customer feedback is immediate, and your technical judgment directly influences product readiness, tool adoption, and longterm success. You'll be closely embedded with customer engineering teams, supporting eval tools that help determine how Veeco's nextgeneration technology moves into volume manufacturing.

This is a rare opportunity to stay deeply technical while being embedded in earlystage technology deployment. You'll work directly on evaluation tools that shape customer adoption, influence final system design, and set the foundation for successful highvolume manufacturing-making your impact visible from day one.

This is a hybrid role, and the home office must be located in the Boise, Idaho metropolitan area, with frequent on-site support at our customer location in Boise, Idaho. Travel is expected up to 30%.

Responsibilities

• Serve as the senior technical expert supporting NPI and evaluation tools deployed at a strategic customer site
• Lead installation, commissioning, calibration, and qualification of new and evolving IBD systems
• Provide handson support for eval tools, working sidebyside with customer engineers during process development, learning cycles, and performance validation.
• Independently diagnose and resolve complex electromechanical, vacuum, electrical, pneumatic, robotic, and control system issues in a fastchanging NPI environment.
• Act as the primary escalation point for earlylife tool behavior, driving root cause analysis and corrective actions.
• Capture realworld system performance data, issues, and operator feedback to support engineering improvements and design maturity.
• Partner closely with internal Engineering, Technical Support, and Product teams to influence tool reliability, usability, and longterm serviceability.
• Build trusted relationships with customer engineering and operations teams through daily collaboration and technical credibility.
• Author clear, structured service reports, evaluation summaries, and technical recommendations that inform both customer and internal stakeholders.
• Serve as a technical leader and informal mentor, sharing best practices and lessons learned from NPI and eval deployments.

Qualifications

• Bachelor's degree in Engineering or a related technical discipline
• Minimum 8 years of field service, complex electro-mechanical equipment support. Semiconductor manufacturing experience strongly preferred.

Knowledge, Skills, and Abilities

• Demonstrated experience supporting new product introductions (NPI), prototype tools, or customer evaluation systems, including early tool life support and qualification activities
• Deep, handson expertise with advanced semiconductor capital equipment, including a strong background in vacuum systems and complex electromechanical platforms
• Advanced technical knowledge of electronics, mechanics, vacuum systems, pneumatics, robotics, motion control, and softwaredriven subsystems
• Proven ability to independently troubleshoot, stabilize, and optimize complex systems in ambiguous, fastchanging earlystage environments
• Strong system integration, testing, debugging, and structured rootcause problemsolving skills
• Experience working in semiconductor fab environments, with strict adherence to cleanroom protocols and sitespecific safety requirements
• Strong sense of technical ownership and accountability, particularly during tool bringup, evaluation, and customer qualification phases
• Ability to balance customer urgency with disciplined troubleshooting and longterm reliability and performance considerations
• Ability to produce clear, highquality service documentation, evaluation feedback, and technical escalations that inform engineering and customer decisions
• Strong customer focus, with sound judgment to prioritize issues based on NPI risk, tool maturity, and business impact
• Effective written and verbal communication skills that translate complex technical behavior into actionable insights
• Proficiency with Microsoft Office tools (Word, Excel, Outlook, PowerPoint)
• Comfort working in a remote role while remaining closely aligned with global engineering and technical support teams
• Willingness to support frequent onsite customer engagement in the Boise, Idaho metropolitan area

Salary and Benefits
The expected salary range for this position is $89,705-$113,626, plus a bonus opportunity. We will consider your location, experience, and other job-related factors when determining your pay.

Other benefits include:

• Medical, Dental, and Vision
• Employee Stock Purchase Plan (ESPP)
• 401(k) with Company Match
• Holiday, Vacation, and Sick Time
• Flexible Spending Accounts (FSA)
• Commuter Benefits
• Life and Accident Insurance
• Disability Insurance
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Identity Theft Remediation
• Emergency Travel Assistance

Veeco is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected characteristics. Veeco is committed to working with and providing reasonable accommodations to individuals with disabilities.