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Customer Service Tech Jobs in Remote, OR (NOW HIRING)

AGFA

Customer Support Analyst, Tier 1

OR · On-site +1

Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure ... Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA). * This ...

Agfa

Customer Support Analyst, Tier 1

OR · Remote

Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure ... Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA). * This ...

AGFA

Field Service Engineer - Florida

OR · On-site +1

... technology across various industries. We are looking for a Field Service Engineer to join our team. You will be responsible for properly managing a single assigned customer at one or many locations ...

AGFA

Field Service Engineer - Florida

OR

... technology across various industries. We are looking for a Field Service Engineer to join our team. You will be responsible for properly managing a single assigned customer at one or many locations ...

AGFA

Field Service Engineer - Kentucky

OR · On-site

Major responsibilities are to drive customer satisfaction through the maintenance of Agfa DR ... Provide timely and detailed feedback on technology performance, reliability, serviceability ...

AGFA

Field Service Engineer - VA

OR · On-site

Major responsibilities are to drive customer satisfaction through the maintenance of Agfa DR ... Provide timely and detailed feedback on technology performance, reliability, serviceability ...

Chipotle

Service Leader

Roseburg, OR

$15.25 - $20/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... technology and sustainable business practices. For more information or to place an order online ...

CHIPOTLE

Service Leader

Roseburg, OR · On-site

$16.25 - $21.25/hr

THE OPPORTUNITY The Service Leader is responsible for maintaining a positive customer experience by ... technology and sustainable business practices. For more information or to place an order online ...

Landis+Gyr

Premium Service Manager

OR · On-site

The position requires strong customer service and communication skills, knowledge of utility ... Tech Studio updates, field and lab testing support, test script development and execution, AMI lab ...

Agfa

Sr. Customer Success Manager

OR · Remote

Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure ... Coordinate with internal teams (support, product, services) to drive timely resolution and ...

AGFA

Sr. Customer Success Manager

OR · On-site +1

Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure ... Coordinate with internal teams (support, product, services) to drive timely resolution and ...

Comfort Flow

Service Technician

Roseburg, OR · On-site

Our great reputation is built on nearly 60 years of experience with highly satisfied customers ... Dispatch Technology, Paid vacation, Sick Time and Holiday, Health/Dental insurance, 401K with ...

Veeco Instruments, Inc.

Sr. Field Service Engineer

OR · On-site +1

... technology deployment. You'll work directly on evaluation tools that shape customer adoption ... Author clear, structured service reports, evaluation summaries, and technical recommendations that ...

Comfort Flow Heating

Service Technician

Roseburg, OR · On-site

Our great reputation is built on nearly 60 years of experience with highly satisfied customers ... Dispatch Technology, Paid vacation, Sick Time and Holiday, Health/Dental insurance, 401K with ...

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Customer Service Tech information

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$31

How much do customer service tech jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for customer service tech in Remote, OR is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $22.36 per hour, depending on experience, location, and employer.

What does a typical day look like for a Customer Service Tech?

A typical day for a Customer Service Tech involves fielding customer inquiries via phone, email, or chat, diagnosing and resolving technical issues, and documenting support activities in internal systems. You may also work with other technical teams to escalate complex problems and follow up with customers to ensure issues are fully resolved. The role can require multitasking between troubleshooting, customer updates, and administrative duties. Teamwork is essential, as Customer Service Techs often collaborate with others to share knowledge and provide seamless support. This dynamic environment offers variety in day-to-day tasks and opportunities to build valuable skills for career advancement.

What is a Customer Service Tech job?

A Customer Service Tech is responsible for assisting customers with technical issues, troubleshooting problems, and providing product support. They may work over the phone, via email, or through live chat to help resolve technical inquiries. This role requires strong problem-solving skills, patience, and the ability to explain complex solutions in an easy-to-understand manner. Customer Service Techs often work with IT systems, software, or hardware, depending on the company’s products or services.

What are the key skills and qualifications needed to thrive in the Customer Service Tech position, and why are they important?

To thrive as a Customer Service Tech, you need strong troubleshooting abilities, basic technical know-how (usually in hardware or software support), and a high school diploma or equivalent. Familiarity with ticketing systems, customer relationship management (CRM) software, and sometimes certifications like CompTIA A+ are common requirements. Excellent communication, patience, and problem-solving skills make candidates stand out in dealing with clients of varying technical backgrounds. These competencies ensure prompt issue resolution and a positive customer experience, crucial for business retention and reputation.

What are popular job titles related to Customer Service Tech jobs in Remote, OR? For Customer Service Tech jobs in Remote, OR, the most frequently searched job titles are:
What job categories do people searching Customer Service Tech jobs in Remote, OR look for? The top searched job categories for Customer Service Tech jobs in Remote, OR are:
Customer Service Tech jobs near you
Infographic showing various Customer Service Tech job openings in Remote, OR as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,028 per year, or $20.2 per hour.

Customer Support Analyst, Tier 1

AGFA

OR • On-site, Remote

Full-time

Posted 5 days ago

Job description

Agfa HealthCare, is a division of the Agfa-Gevaert Group which is headquartered in Mortsel, Belgium and traded on Euronext Brussels (AGFB).
At Agfa HealthCare, we support healthcare professionals across the globe to transform the delivery of care. Our focus is 100% on providing best-of-suite Imaging IT software solutions that enable secure, effective and sustainable imaging data management.
From product development to implementation, our unified Enterprise Imaging Platform is purpose-built to reduce complexity, improve productivity and deliver clinical value. We use our proven track record as an innovator, our in-depth medical knowledge and our strategic guidance to help healthcare providers achieve their clinical, operational and business strategies.
The Customer Support Analyst, Tier 1 will consult with users to provide remote technical support and services. The Customer Support Analyst, Tier 1 will use a wide variety of systems analysis techniques and procedures as well as creativity and latitude to resolve customer issues and requests.
Location:
  • Remote: Canada / US

What You'll Do:
  • Provide telephone and remote access, consultation and technical expertise to Agfa customers, Field Engineers, Sales and Implementation Teams.
  • Utilize support software for call logging and tracking.
  • Document solution and resolution steps in product knowledge database to ensure problems and solutions are communicated to all necessary service organizations.
  • Manage escalations, complaints to Level 2 and Development, and follow through as point of contact to higher level support teams.
  • Attend Agfa product-training, underlying technologies courses and maintain an expert working knowledge of targeted products and solutions.
  • Participate in visits to customer sites.
  • Ensuring a high customer satisfaction rate.
  • Timely handling of incidents according to Agfa's policies and processes.
  • Being knowledgeable and up to date on latest versions of our own products & solutions, underlying platforms and relevant 3rd party products.
  • Meeting/respecting SLA-requirements defined in the Service Level Agreements (SLA).
  • This description is not intended to be an exhaustive list of responsibilities for this position. As such, additional activities not listed here may be involved, and other duties as assigned by management may be required of the incumbent.

Who You Are:
  • Bachelor's Degree in Computer Science and/or Information Systems or an equivalent combination of education and experience.
  • Technical and practical knowledge of IT-Infrastructure Solutions (such as data base solutions, different operating systems, server landscape) and Agfa products.
  • Three years previous work experience in a technical customer support role in a high-tech company or in a high-volume customer support environment, including one year in Healthcare IT. Medical imaging experience a plus.
  • Strong technical experience and able to work with teams in a virtual environment.
  • General knowledge of networking and operating systems (Linux, UNIX, and Windows), databases (Oracle), remote connectivity, security and image processing.
  • Experience with and understanding of HL7 or DICOM is preferred.
  • Knowledge of Programming Languages VB/ASP, VB.NET, HTML, XML - is a plus.
  • Knowledge of Data Manipulation Languages - SQL, PL/SQL - is a plus.
  • Excellent communication and customer service skills.
  • Exposure to information systems in a hospital environment would be an asset.
  • Industry certification is preferred.
  • Previous knowledge of Agfa software or similar industry PACS, HIS, RIS or EMR products, hospital workflow and a demonstrated capability to learn cutting edge new applications and technologies.
  • Superior multitasking skills.
  • Ability to work in a fast-paced environment.
  • Demonstrated resourcefulness to see problems and issues through resolution.
  • Strong communications skills (verbal/written) to interact effectively and professionally with both internal and external customers.
  • Must be eligible to travel.

Our Values:
  • Own It (I do what I say, full accountability for results, finding solutions and Practice ethical and safe behaviors)
  • Play as One (Collaborate for a common goal, diverse perspectives. Listen and communicate with respect, support decision for teams' benefits)
  • Move Forward (Embrace change, explore opportunities to innovate, feedback and improve performance, Proactive steps to resolve issues and continuous progress).
  • Drive Value (Bold choices to maximize value creation, customer deliver exceptional value, add value to all stakeholders, use data to generate crucial insights and outcomes).

What we offer now and in the future:
  • Dynamic global organization with a history of innovation and strong product portfolio.
  • Challenging environment combined with a supportive management structure.
  • Career development and growth.
  • Competitive salary and benefit package.
  • Friendly work environment surrounded by dedicated and professional colleagues.

Diversity and Inclusion:
At Agfa, our mission at Agfa is to ensure that everyone belongs. We believe that diversity and inclusion of others promotes a greater feeling of belonging and higher levels of engagement. We know that if we work together, we can do amazing things, and that our differences are what make our company, products, and services great.
We offer a rewarding career in a field that impacts lives, the opportunity to work with a talented and committed team of individuals, training and career development programs, and a competitive compensation and benefits package. If you want to be part of this experience, we'll take you there!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment application process, please contact agfahealthcarehrna@agfa.com.
At Agfa HealthCare, we are passionate about creating an inclusive workplace that promotes diversity of Age, Gender, Gender Identity or expression, Race, Sexual Orientation, Physical Ability, Ethnicity, or any other aspect that makes someone unique. The differences among us are our strengths. We are committed to promoting a diverse, equal and inclusive workplace that fully represents the different cultures, viewpoints and backgrounds of our global organization and the world we live in.
Learn more about Agfa HealthCare and follow us on Instagram.

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