Customer Service Task Force Jobs (NOW HIRING)

Description

About Roberts Resorts & Communities

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 families. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

Position Summary

The Task Force Property Manager steps into communities without a permanent Property or Community Manager and runs the property end-to-end. This role carries full on-site authority and accountability and is responsible for stabilizing operations, leading teams, caring for residents and guests, and driving measurable results. This is a field-first, high-travel role, primarily supporting RV parks with exposure to manufactured housing (MH) operations. The Task Force Property Manager is expected to walk into challenging situations, establish structure quickly, hold people accountable, and leave the property operating better than it was found.

This role is not observational or advisory. It is a hands-on leadership role. 100% travel is required, expect assignments to be 2-4 week stretches on site as needed 

Performance Objectives

• Fully operate communities during leadership vacancies, transitions, or performance issues.
• Stabilize day-to-day operations with clear standards, routines, and accountability.
• Lead onsite teams with confidence, urgency, and fairness.
• Improve guest and resident experience through visible leadership and timely issue resolution.
• Drive occupancy, ADR/RevPAS, collections, and expense discipline.
• Establish clean operational processes, reporting accuracy, and financial controls.
• Address staffing gaps through hiring, training, coaching, and corrective action as needed.
• Manage resident relations, delinquency, rule enforcement, and escalations professionally.
• Ensure compliance with safety, regulatory, and company standards.
• Prepare properties for successful handoff to permanent leadership.
• Act as the on-site Property Manager / Community Manager with full decision-making authority.
• Oversee daily operations including staffing, scheduling, office operations, maintenance coordination, and guest services.
• Implement and enforce company SOPs, standards, and operating rhythms.
• Lead, coach, and hold team members accountable to performance expectations.
• Serve as the primary point of contact for resident and guest escalations.
• Manage RV-specific operations including reservations, seasonal demand, transient guests, and service recovery.
• Manage MH operations including resident relations, collections, lease enforcement, and long-term occupancy.
• Ensure accurate reporting, timely closes, and clean financial data.
• Partner with Regional Operations and Corporate teams on staffing, performance, and transitions.
• Document issues, solutions, and recommendations for long-term success.

Requirements

Key Competencies

1. Operational Leadership: Proven ability to run a property independently and decisively.
2. RV & MH Knowledge: Understanding of both transient RV operations and long-term MH community management.
3. People Leadership: Ability to lead teams through change, set expectations, and address performance issues directly.
4. Accountability: Comfortable holding people to standards while maintaining morale and professionalism.
5. Problem Solving: Strong ability to assess situations quickly and implement practical solutions.
6. Customer Experience: Commitment to resident and guest satisfaction, even in difficult situations.
7. Adaptability: Thrives in fast-changing environments and unfamiliar properties.
8. Communication: Clear, confident communicator with staff, residents, vendors, and leadership.
9. Execution: Strong follow-through and attention to detail.

Compensation:

Base salary of $65,000, plus 30% annual performance bonus 

Education & Experience

• Minimum of 5+ years experience managing RV parks, manufactured housing communities, or similar hospitality/property operations.
• Proven experience stepping into underperforming or transitional environments.
• Experience managing both teams and financial performance.
• Willingness and ability to travel extensively and remain on-site for extended periods as needed.

Physical Requirements

• Constantly sit, talk, or hear; Frequently use hands.
• Manual dexterity for handling paperwork and using office equipment.
• Clear vision and hearing for reviewing documents and communicating effectively.
• Capability to lift up to 25 pounds.

Benefits and Perks

We believe in taking care of our team so they can thrive both at work and in life. As a full-time employee, you'll enjoy a comprehensive benefits package designed to support your health, growth, and lifestyle, including:

• Medical, Dental, and Vision coverage for you and your dependents
• Employer-paid life insurance for peace of mind
• A full menu of voluntary coverages - STD, LTD, Accidental, Critical Illness, Hospital Indemnity, Pet Insurance, and Legal Service Plans
• 80 hours of PTO plus 11 paid holidays to recharge and refresh
• 401(k) with a 3% company match to invest in your future
• The chance to be part of an inclusive, supportive community where your contributions matter
• Complimentary stay at one of our resorts - enjoy the lifestyle you help create!

Commitment to Diversity

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.