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Customer Service Supervisor Manager Jobs in Indiana

Tjx

Part Time Customer Service Supervisor

Richmond, IN · On-site

$14.25 - $14.75/hr

Role models outstanding customer service. * Creates a positive internal and external customer ... Partners with Management on Associate training needs to increase effectiveness * Ensures adherence ...

Edward Rose & Sons

Service Supervisor

Fort Wayne, IN · On-site

Manage maintenance staff by setting direction, priorities, and schedules * Maintain and execute a ... Must possess exceptional customer service and communication skills * Must possess excellent ...

Edward Rose & Sons

Service Supervisor

Fort Wayne, IN · On-site

Manage maintenance staff by setting direction, priorities, and schedules * Maintain and execute a ... Must possess exceptional customer service and communication skills * Must possess excellent ...

Reco Equipment Inc

Service Supervisor

Indianapolis, IN · On-site

$55K/yr

Service Supervisor Location: Indianapolis, IN Status: Full-Time | Salary | Benefits Eligible About ... managing work orders, and ensuring excellent customer service. Working closely with the Operations ...

Cintas

Service Supervisor

Muncie, IN · On-site

Responsibilities include supervising the service team who provides customer service, sales and the ... This is a middle-management position with direct supervisory and leadership accountability. Skills ...

Cintas

Service Supervisor

Fort Wayne, IN

Responsibilities include supervising the service team who provides customer service, sales and the ... This is a middle-management position with direct supervisory and leadership accountability. Skills ...

Cintas

Service Supervisor

Fort Wayne, IN · On-site

Responsibilities include supervising the service team who provides customer service, sales and the ... This is a middle-management position with direct supervisory and leadership accountability. Skills ...

Cintas

Service Supervisor

Muncie, IN · On-site

Responsibilities include supervising the service team who provides customer service, sales and the ... This is a middle-management position with direct supervisory and leadership accountability. Skills ...

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All JobsCustomer Service Supervisor JobsCustomer Service Supervisor Manager JobsCustomer Service Supervisor Manager Jobs in Indiana

Customer Service Supervisor Manager information

What is the difference between Customer Service Supervisor Manager vs Customer Service Representative?

AspectCustomer Service Supervisor ManagerCustomer Service Representative
CredentialsHigh school diploma; leadership experience often preferredHigh school diploma or equivalent
Work EnvironmentSupervises teams in call centers, retail, or service settingsHandles customer inquiries directly, often in call centers or retail
Employer & Industry UsageCommon in retail, telecom, banking, and hospitalityEntry-level role across similar industries
Search & Comparison IntentLooking for supervisory roles, leadership, management skillsSeeking entry-level customer service roles

The Customer Service Supervisor Manager oversees customer service teams, focusing on leadership, training, and performance management. In contrast, Customer Service Representatives handle direct customer interactions without supervisory responsibilities. The supervisor role requires more experience and leadership skills, while representatives focus on day-to-day customer support. Both roles are vital in customer service operations across various industries.

What are the most commonly searched types of Customer Service Supervisor jobs in Indiana? The most popular types of Customer Service Supervisor jobs in Indiana are:
What cities in Indiana are hiring for Customer Service Supervisor Manager jobs? Cities in Indiana with the most Customer Service Supervisor Manager job openings:
Customer Service Supervisor Manager jobs near you
Infographic showing various Customer Service Supervisor Manager job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Customer Service Supervisor - Portage, IN

Kirby Risk

Portage, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Kirby Risk rating

7.2

Company rating: 7.2 out of 10

Based on 18 frontline employees who took The Breakroom Quiz

108th of 156 rated electronics manufacturers

Job description

Customer Service Supervisor - Electrical Supply
Portage, IN
We're seeking a motivated leader who is passionate about developing people, strengthening teams, and embodying customer service excellence!
At Kirby Risk Electrical Supply, our Customer Service Supervisors play a critical role in driving branch success through customer service, employee development, operational effectiveness, and collaborative leadership.
What You'll Do as a Customer Service Supervisor
You'll:
  • Foster a culture of accountability, teamwork, and employee engagement that encourages growth and continuous improvement
  • Monitor branch scheduling to ensure adequate staffing for daily operational needs
  • Select, train, mentor, coach, and conduct performance reviews to promote employee development
  • Partner with branch leadership on employee selection, onboarding, and assimilation in the branch culture
  • Create and cultivate relationships with other branches, departments, customers, and vendors to drive collaboration and support branch success
  • Proactively resolve customer issues by identifying solutions and coordinating appropriate resources to minimize disruptions and maintain customer confidence
  • Manage all branch operations including Sales Support, Warehouse, Counter, Inside Sales, and Delivery Drivers to maintain continuity and operational effectiveness
  • Guarantee the customer counter experience by following planogram standards and maintaining displays, ensuring a clean, organized, and professional customer-facing environment
  • Promote a safe work environment and ensure compliance with company safety practices and procedures

What Makes You a Great Fit
  • High School Diploma/GED
  • 5+ years of relevant work experience in wholesale industry
  • 3+ years of strong interpersonal leadership and customer contact skills
  • Knowledge of electrical products and their applications
  • Strong written, verbal, and interpersonal communication skills
  • Committed to best practices for leadership competencies, people development, and learning
  • Detail-oriented with excellent organizational abilities
  • Ability to lead by example, promote morale, goal setting and demonstrate teamwork
  • Computer skills and aptitude; Microsoft Office

What to Expect in This Role
  • Ability to push, pull, carry, lift up to 50 lbs.
  • Sit, stand, or walk for extended periods of time
  • Bend, stoop, twist, reach, pinch, grab, and shift positions frequently
  • Talk or hear both in person and by telephone
  • Ability to adjust focus, close vision, discern parts numbers, and signage
  • Forklift experience is a plus
  • Occasional travel required
  • Schedule: Monday-Friday, 7am-4pm, with overtime as needed

Why Kirby Risk?
Founded in 1926, Kirby Risk is a trusted leader in electrical supply, manufacturing, and mechanical solutions. Our culture is built on teamwork, respect, and a shared commitment to helping our customers succeed.
When you join Kirby Risk, you're not just taking a job-you're building a career with opportunities for growth and development.
Benefits That Work for You
We offer a comprehensive package designed to support your health, career, and future:
  • Medical, RX, Dental, and Vision insurance
  • Life insurance & Employee Assistance Programs
  • Tuition reimbursement & on-the-job training
  • 401(k) with company match & Profit Sharing
  • Paid Time Off (PTO)

Ready to put your leadership skills to work in a role that truly makes a difference? Apply today and grow with Kirby Risk.
How to apply:
To be considered for this position, please apply online: https://www.kirbyrisk.com/careers . Email questions to careers@kirbyrisk.com
WHEN APPLYING, PLEASE MENTION WHERE YOU SAW OUR AD
We will acknowledge all resumes received via email and respond to requests for help to complete your application.
Please note: You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.
Equal Opportunity Employer
Please get to know us at www.kirbyrisk.com. or via LinkedIn: https://www.linkedin.com/company/kirby-risk/
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