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Customer Service Representative Jobs in Springfield, OR

Archer Travel Service, Inc

Customer Representative

Eugene, OR · On-site

$16.25 - $22/hr

About the job Customer Representative About the job Travel customer representative As a Travel ... Strong customer service experience (preferably in travel or hospitality). * Organized, dependable ...

GloryBee

Customer Support Representative

Eugene, OR

$16 - $21.75/hr

The Customer Support Representative (CSR) assists with a variety of administrative tasks to support and manage daily requirements for existing customer accounts and/or prospects. What We Are Looking ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Springfield, OR

Customer Service Representative information

See Springfield, OR salary details

$10

$19

$27

How much do customer service representative jobs pay per hour?

As of Aug 5, 2026, the average hourly pay for customer service representative in Springfield, OR is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.91 and $21.63 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Springfield, OR? The most popular types of Customer Service Representative jobs in Springfield, OR are:
What are popular job titles related to Customer Service Representative jobs in Springfield, OR? For Customer Service Representative jobs in Springfield, OR, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Springfield, OR look for? The top searched job categories for Customer Service Representative jobs in Springfield, OR are:
What cities near Springfield, OR are hiring for Customer Service Representative jobs? Cities near Springfield, OR with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Springfield, OR as of July 2026, with employment types broken down into 73% Full Time, and 27% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $40,467 per year, or $19.5 per hour.

Customer Service Representative - Customer Care

New Horizons In-Home Care

Eugene, OR • On-site

$16.25 - $22/hr

Other

Re-posted 25 days ago

Job description

Customer Services Specialist

Hi. We're New Horizons In-Home Care. We care for older adults beginning to need some help around the house, seniors who want to continue living at home, individuals with disabilities, and medically fragile children. We've been providing care to the Oregon community for over 30 years.

We're looking for Customer Services Specialists for our Eugene, OR office. If you're looking to make a difference, enjoy spending time with others, and want to join a fun and supportive community then you've come to the right place!

We're a people-first company. That means everyone earns a living wage and has access to opportunities for personal and professional growth. We're proud of our 4.7 Glassdoor rating and earning the Activated Insights 2025 Employer of Choice Award. We also have a popular employee rewards program where you can earn fun prizes for everyday successes! We provide countless opportunities to connect with fellow caregivers and staff through our online community platform and office parties. We encourage growth and education at New Horizons, offering scholarship opportunities and an annual $500 education credit—which you can use toward cooking classes, CPR certifications, wellness courses, and more.

Responsibilities:

  • Deliver a warm first impression for callers
  • Handling and directing a high volume of incoming calls
  • Assist Clients with schedule changes
  • Assist Caregivers with timekeeping issues or driving directions
  • Support Scheduling with Caregiver or Client notifications
  • Handle employee sick calls
  • Keep excellent documentation and records

Qualifications:

  • Warm, energetic personality who loves to connect with people
  • Preferred knowledge of in-home care or healthcare field
  • Possess strong communication skills
  • Ability to multi-task, stay calm, and be a team player in a fast paced environment while ensuring attention to detail
  • High school diploma/GED and at least 6 months of administrative experience
  • Proficient computer and typing skills
  • Position is not remote
  • Bi-lingual preferred

EEOC Statement New Horizons is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, sexual orientation, gender identity or expression, marital status, veteran status, disability, or any other characteristic protected by applicable law. We are committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in all aspects of the employment process, including the application process.

If you need assistance in completing your application, please call (541) 687-8851.

Apply