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Customer Service Representative Jobs in Rochelle, IL

Domino's

Customer Service Rep(02730)

Dekalb, IL · On-site

$15/hr

Company Description Our Pizza Makers / Customer Service Reps start at $15 per hour. Domino's Pizza Vision: Be the #1 pizza company in the world and in every neighborhood What We Believe In:

A & B FREIGHT LINE INC

CSR/ Clerical

Rockford, IL

$16 - $21.75/hr

Customer service and rate clerk for trucking company. Answer phone calls and emails. Must be email efficient. Entering rates/billing in our system. 9am start time. 8 hour shift.

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Customer Service Representative information

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$9

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$26

How much do customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service representative in Rochelle, IL is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What job categories do people searching Customer Service Representative jobs in Rochelle, IL look for? The top searched job categories for Customer Service Representative jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Customer Service Representative jobs? Cities near Rochelle, IL with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rochelle, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $38,019 per year, or $18.3 per hour.

Customer Service Rep(02730)

Domino's

Dekalb, IL • On-site

$15/hr

Full-time

PTO

Re-posted 15 days ago

Domino's rating

4.8

Company rating: 4.8 out of 10

Based on 1,928 frontline employees who took The Breakroom Quiz

19th of 24 rated food delivery companies

Job description

Company Description
Our Pizza Makers / Customer Service Reps start at $15 per hour.
Domino's Pizza Vision: Be the #1 pizza company in the world and in every neighborhood
What We Believe In: Opportunity, Hard Work, Inspired Solutions, Winning Together, Embracing Community, Uncommon Honesty
Our Purpose: Feed the power of possible, one pizza at a time.
Job Description
Part time and Full time positions available
Pizza cook is fast paced & provides flexibility! Have a schedule that works with you, not against you! We live to beat the rush & make it possible to make, bake & take pizzas during the hungry hours all throughout the day and night; Leaving plenty of time for life outside of work. Previous restaurant experience is beneficial but not mandatory.
At MHK Pizza, Inc., our team members always come first. Being the best & providing the best requires exceptional team members working together & we need you to help us!
As part of our crew, you are responsible for:
• operating equipment
• prepping products
• stocking ingredients from delivery area, work area & walk in cooler
• taking telephone orders
• cleaning equipment & store daily
Benefits:
• Competitive Wages
• Growth Opportunity
• Fun Working Environment
• Paid Training
• Ability to earn Paid Time Off
MHK Pizza Inc. understands the needs of flexibility & does the best to provide the best for their team!
Domino's is an equal opportunity employer.
Qualifications
Must be available for some mornings (10am - 4pm) and late evenings (9pm - midnight).
Communicate verbally with customers & co-workers to process orders both over the phone and in person.
Math calculations
Cash Handling
Order processing
Ability to enter orders using a computer keyboard or touch screen.
Additional Information
HIRING IMMEDIATELY! Apply now, start tomorrow - we look forward to meeting you!
All your information will be kept confidential according to EEO guidelines.

What Domino's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Domino's

Sourced by ZipRecruiter

Since 1960, we've grown from just one store to become the #1 pizza company in the world. To get there and continue to go above and beyond, it takes persistent passion, incredible vision, and bold thinking. It takes every one of our employees feeling like they have pizza sauce running through their veins. What's life like at Domino's Whatever your role at Domino’s, you’ll find life here is exciting, enormously fun, and always asks you to think on your feet. If you bring your passion, drive, and a purpose to perform, there are real growth opportunities across the brand. Many people find that what starts as a day job becomes a fulfilling career, surrounded by amazing people who make sure each new day tops the last. That’s what we mean by the power of possible. We are made better together In a Domino’s corporate job, our leaders work hard to create a level playing field where corporate team members can succeed, innovate, and above all, feel like they belong. See how different backgrounds make us better, and how your unique talents could power what’s possible in a Domino’s corporate career.

Industry

Food and beverage stores, real estate and food services and drinking places

Company size

10,000+ Employees

Headquarters location

Ann Arbor, MI, US

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