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Customer Service Representative Jobs in Rochelle, IL

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

... with customers to understand their needs, deliver exceptional service, and uncover new ... The salary range represents the expected compensation for this role at the time of posting.  The ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

... sales or customer service. • Demonstrated ability to communicate, present, and influence ... The salary range represents the expected compensation for this role at the time of posting.  The ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

... sales or customer service. • Demonstrated ability to communicate, present, and influence ... The salary range represents the expected compensation for this role at the time of posting.  The ...

DGI Supply

Customer Service Representative

Rockford, IL · On-site +1

$23/hr

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Accountable to develop and drive Quill's annual Managed Customer Base P&L performance ($500M ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

VieMed

Customer Service Representative

Dekalb, IL · On-site

$15.75 - $21.25/hr

Provide Exceptional Customer Service: Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and ...

VieMed

Customer Service Representative

Dekalb, IL

$15.75 - $21.25/hr

Provide Exceptional Customer Service: Greet and assist walk-in patients on the retail floor by actively listening to their needs, offering tailored recommendations, and ensuring a positive and ...

Harris

Customer Service Representative

Oregon, IL

$15 - $20.25/hr

Transfer calls to employees in other departments as required to meet customer needs. * Fully ... maintain or exceed service standards. * Communicate openly with Supervisor, Team Lead and other ...

Byron Bank

Customer Service Representative I

Byron, IL

$17 - $20/hr

We're looking for a Customer Service Representative who enjoys helping others, building connections, and creating positive experiences for our customers. This is an opportunity to join a supportive ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rochelle, IL

Customer Service Representative information

See Rochelle, IL salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Jun 22, 2026, the average hourly pay for customer service representative in Rochelle, IL is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What Does a Customer Service Representative Do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What does a customer service representative do?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use tools like customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What are customer service representatives?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What job makes $10,000 a month without a degree?

A Customer Service Representative typically does not earn $10,000 a month without additional experience or specialized skills. High earnings in customer service roles are uncommon without management responsibilities, sales commissions, or working in high-paying industries, and most such roles require relevant experience or certifications. Achieving this income level usually involves advanced roles or supplementary income sources beyond standard customer service positions.

How can I make 2000 a week working from home?

A Customer Service Representative can earn $2000 a week by working full-time, often requiring strong communication skills, experience, and sometimes specialized tools or certifications. Achieving this income level may involve handling high call volumes, working for companies with higher pay rates, or taking on additional shifts or roles with performance bonuses.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges Customer Service Representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a Customer Service Representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What's the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as customer success managers, client relations directors, or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, strong communication skills, and industry-specific knowledge or certifications.
More about Customer Service Representative jobs
What cities near Rochelle, IL are hiring for Customer Service Representative jobs? Cities near Rochelle, IL with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rochelle, IL as of June 2026, with employment types broken down into 100% Full Time. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $38,019 per year, or $18.3 per hour.
Customer Service Representative

Customer Service Representative

Staples, Inc.

Rockford, IL

$16 - $21.75/hr

Full-time

Medical, Retirement, PTO

Posted 2 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 619 frontline employees who took The Breakroom Quiz

424th of 716 rated retailers

Job description

Staples is business to business. You’re what binds us together.

Quill’s Inside Sales Account Manager role is an exciting opportunity to build meaningful customer relationships, drive revenue growth, and make a strong impact within a trusted brand. In this role, you will manage a dynamic book of business across North America, partnering with customers to understand their needs, deliver exceptional service, and uncover new opportunities.

What you’ll be doing:

• Serve as the primary point of contact and build long‑term customer relationships

• Manage a book of business with strong productivity and pipeline discipline

• Drive sales and profitability within existing accounts

• Make outbound calls to grow customer base

• Educate customers on Quill’s products and programs

• Collaborate with internal partners to maximize account potential

• Conduct meaningful sales conversations with high‑value customers

• Review P&L and revenue analytics to protect financial health of accounts

• Identify under‑penetrated categories to increase YOY revenue

• Consistently meet or exceed productivity metrics and KPIs

What you bring to the table:

• High integrity in all business interactions

• Strong time management and organizational skills

• Ability to uncover, develop, and close sales opportunities

• Strong relationship‑building skills

• Knowledge of products, pricing, and competition

• Ability to sell programs and solutions virtually

• Adaptability to a fast‑paced, evolving environment

• Strong problem‑solving and customer‑focused mindset

What’s needed – Basic Qualifications:

• Associate or Bachelor’s degree (or equivalent experience)

• Effective oral and written communication skills

What’s needed – Preferred Qualifications:

• 1+ years of sales or B2B experience

• Proven account management success

• Strong business acumen and strategic thinking

• Excellent communication skills

• Proficiency with Microsoft Office and CRM tools

• Strong organizational and problem‑solving abilities

• Ability to adapt quickly in a changing sales environment

We Offer:

• Inclusive culture with associate-led Business Resource Groups

• 112 Hours of PTO + 7 observed holidays + 1 floating holiday

• Discounts, 401(k) match, wellness programs, and more!

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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