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Customer Service Representative Jobs in Rochelle, IL

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

... Representative to help grow relationships with existing and prospective customer locations ... What's needed - Preferred Qualifications * 1+ years of experience in sales or service in a business ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Support customers by serving as a category expert and recommending products and services aligned to ... The salary range represents the expected compensation for this role at the time of posting.  The ...

Staples, Inc.

Customer Service Representative

Rockford, IL · Remote

$16 - $21.75/hr

What's needed - Preferred Qualifications: * 1+ years of sales, account management, customer service ... The salary range represents the expected compensation for this role at the time of posting.  The ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site +1

$16 - $21.75/hr

Convert leads and opportunities into profitable sales while delivering exceptional customer service ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

Convert leads and opportunities into profitable sales while delivering exceptional customer service ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

At least 12 months of relevant experience in sales or customer service. * High School Diploma or ... The salary range represents the expected compensation for this role at the time of posting.  The ...

Staples, Inc.

Customer Service Representative

Rockford, IL

$16 - $21.75/hr

... sales or customer service. • Demonstrated ability to communicate, present, and influence ... The salary range represents the expected compensation for this role at the time of posting.  The ...

DGI Supply

Customer Service Representative

Rockford, IL · On-site +1

$23/hr

The Customer Service Representative will be responsible for answering phone calls, replying to emails, to answer questions, solve problems, quote, enter orders, sourcing, leveraging pricing with ...

dbi

Alterations Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

dbi

Alterations Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

dbi

Alterations Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

The Alterations Customer Service Representative (CSR) is a critical role for the successful operation of the Alterations department and completing tasks that contribute to providing superior customer ...

Byron Bank

Customer Service Representative I

Byron, IL · On-site

$17 - $20/hr

We're looking for a Customer Service Representative who enjoys helping others, building connections, and creating positive experiences for our customers. This is an opportunity to join a supportive ...

Harris

Customer Service Representative

Oregon, IL

$15 - $20.25/hr

Transfer calls to employees in other departments as required to meet customer needs. * Fully ... maintain or exceed service standards. * Communicate openly with Supervisor, Team Lead and other ...

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Showing results 21-40

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rochelle, IL

Customer Service Representative information

See Rochelle, IL salary details

$9

$18

$26

How much do customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service representative in Rochelle, IL is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What job categories do people searching Customer Service Representative jobs in Rochelle, IL look for? The top searched job categories for Customer Service Representative jobs in Rochelle, IL are:
What cities near Rochelle, IL are hiring for Customer Service Representative jobs? Cities near Rochelle, IL with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rochelle, IL as of August 2026, with employment types broken down into 100% Full Time. Highlights an 59% In-person, and 41% Remote job distribution, with an average salary of $38,019 per year, or $18.3 per hour.

Customer Service Representative

Staples, Inc.

Rockford, IL • On-site

$16 - $21.75/hr

Full-time

Re-posted 21 days ago

Staples rating

5.8

Company rating: 5.8 out of 10

Based on 630 frontline employees who took The Breakroom Quiz

427th of 732 rated retailers

Job description

Join a team that powers everyday impact.

Quill, a Staples company, is looking for a driven Inside Sales Site Development Representative to help grow relationships with existing and prospective customer locations connected to our managed account base. In this role, you will partner closely with account management, respond to customer needs, prepare negotiated quotes and special pricing, and make outbound calls that help reactivate customers, uncover new opportunities, and expand share of wallet. This is a great opportunity for someone who enjoys customer conversations, thrives in a goal-oriented environment, and wants to build a strong foundation in business-to-business sales. 

What you’ll be doing 

  • Make daily outbound calls to Quill customers who have not placed a recent order to support reactivation and revenue growth. 
  • Contact prospective customer locations affiliated with managed customer entities to identify needs and conversion opportunities. 
  • Accept inbound calls from customers tied to managed accounts and help ensure customer needs are met. 
  • Negotiate pricing and process special quotes for customer opportunities. 
  • Use customer insights, including order history, to guide quality conversations. 
  • Leverage specialized offers and Quill’s value proposition to help customers place orders and meet monthly quotas and key metrics. 
  • Maintain consistent communication with account managers to share customer trends and pricing solution opportunities. 
  • Partner with sales specialists and support teams to identify opportunities beyond traditional office supplies, including furniture, technology, high-value quotes, print, and promotional products. 
  • Maintain accurate and up-to-date activity, pipeline, and customer records in CRM. 
  • Apply coaching and feedback from managers and peers to continuously improve sales approach and performance. 

What you bring to the table 

  • Motivation to build customer relationships that create measurable value and growth. 
  • Clear, confident communication with customers and internal partners across calls, follow-up, and solution-focused conversations. 
  • Curiosity and strong listening skills to understand customer needs, ask thoughtful questions, and uncover opportunities. 
  • A problem-solving mindset with the ability to connect customer needs to relevant products, programs, or solutions. 
  • Comfort making outbound calls, engaging customers, and continuing forward after rejection or setbacks. 
  • Strong organization, time management, and follow-through when balancing customer conversations, priorities, and activity goals. 
  • Adaptability and willingness to learn quickly as customer needs, business priorities, or sales approaches change. 
  • A customer-first approach focused on creating a positive, helpful, and professional experience in every interaction. 
  • Collaborative mindset with a willingness to share ideas, apply feedback, and learn from managers, peers, and business partners. 
  • Composure and critical thinking when prioritizing next steps, solving customer challenges, and supporting sales goals. 

What’s needed- Basic Qualifications 

  • Associate degree, bachelor’s degree, or equivalent work experience. 
  • Ability to work onsite four days per week at our Lincolnshire, IL location 
  • Experience using Microsoft Excel, PowerPoint, and Outlook. 

What’s needed - Preferred Qualifications

  • 1+ years of experience in sales or service in a business-to-business environment. 
  • Experience meeting or exceeding productivity goals, quotas, or sales metrics. 
  • Experience using CRM tools, Salesforce.com, or a comparable sales platform. 

The salary range represents the expected compensation for this role at the time of posting.  The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.   Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.   

At Staples, “inclusion” is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers’ expectations – through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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