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Customer Service Representative Jobs in Rochelle, IL

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

AESSEAL, Inc.

Customer Service Representative

Rockford, IL · On-site

$16 - $21.75/hr

Provide responsive, professional customer service by managing inquiries, orders, and requests from customers and outside sales representatives * Prepare accurate and timely quotes, including complex ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

Staples, Inc.

Customer Service Representative

Rockford, IL · On-site

$22.75 - $27/hr

Career transition from customer service, or other customer-facing roles with desire to move into a ... It represents what we do to ensure that all employees feel valued and supported to contribute to ...

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Showing results 21-40

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Rochelle, IL

Customer Service Representative information

See Rochelle, IL salary details

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$26

How much do customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service representative in Rochelle, IL is $18.28, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $20.34 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Rochelle, IL?

The most popular types of Customer Service Representative jobs in Rochelle, IL are:

What are popular job titles related to Customer Service Representative jobs in Rochelle, IL?

For Customer Service Representative jobs in Rochelle, IL, the most frequently searched job titles are:

What cities near Rochelle, IL are hiring for Customer Service Representative jobs?

Cities near Rochelle, IL with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Rochelle, IL as of August 2026, with employment types broken down into 87% Full Time, and 13% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,019 per year, or $18.3 per hour.

Customer Service Representative

Staples, Inc.

Rockford, IL • On-site

$22.75 - $27/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Staples rating

5.7

Company rating: 5.7 out of 10

Based on 639 frontline employees who took The Breakroom Quiz

458th of 739 rated retailers

Job description

Join Quill, a valuable part of the Staples family of brands, as an Inside Sales Representative focused on reactivating and growing existing customers.

Youll work 100% company-provided customer contacts, engaging customers who already have a relationship with Quill but havent ordered recently. Your role is to reconnect, drive new orders, and expand revenue within enterprise accounts.

This is a strong opportunity for:

  • Recent graduates starting a sales career
  • Early-career professionals building sales experience
  • Experienced sellers looking for structured pipeline and earning potential
  • Career transitionfrom customer service, or other customer-facing roles with desire to move into a sales career

What youll be doing:

  • Make high-volume outbound calls to inactive customers (7+ months)
  • Re-engage and convert non-ordering locations within existing accounts
  • Prospect additional locations tied to enterprise customers
  • Handle inbound calls and convert inquiries into sales
  • Identify customer needs and recommend solutions
  • Negotiate pricing and generate quotes
  • Use customer data to identify upsell opportunities
  • Meet or exceed monthly activity and sales targets
  • Maintain accurate CRM records and pipeline activity
  • Collaborate with Account Managers and internal sales teams

What you bring to the table:

  • Motivation to hit goals and earn commission
  • Curious and willing to ask questions
  • Resilient and persistent when handling rejection
  • Comfort with high-volume outbound calling
  • Strong communication and listening skills
  • Ability to quickly identify customer needs
  • Strong organization and multitasking ability
  • Resilience and positive mindset
  • Eagerness to learn and grow in sales

Basic Qualifications

  • High school diploma or GED
  • 6+ months of sales or related customer-facing experience OR recent college graduate with interest in sales
  • Comfortable making outbound calls daily
  • Ability to work 4 days onsite in Lincolnshire, IL
  • Proficiency with Microsoft Excel, PowerPoint, Outlook

Preferred Qualifications

  • 1+ years B2B sales or B2B service experience
  • Experience meeting sales or productivity goals (metrics / KPIs)
  • Familiarity with CRM tools (Salesforce or similar)
  • Ability to work onsite at our Lincolnshire, IL location at least 4 days per week

Note: This position is a minimum of 4 days in the office at our Lincolnshire, IL location with flexibility for remote work on Fridays.

$22.75/hour - $27.00/hour, plus incentive opportunity


The salary range represents the expected compensation for this role at the time of posting.The specific base pay may be influenced by a variety of factors to include the candidate's experience, skill set, education, business considerations, geography, and internal equity.Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.

#LI-JR1

At Staples, inclusion is an action word. It represents what we do to ensure that all employees feel valued and supported to contribute to their fullest potential. When we operate inclusively, diversity naturally follows. This is why we work hard to foster an inclusive culture, as we seek employees with unique and varied perspectives and areas of expertise. The result is a better workplace and innovative thinking that helps us exceed our customers expectations through the power of the people behind our iconic brand. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
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      Job Industries
      • Customer Service

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      About Staples

      Sourced by ZipRecruiter

      Staples is the country's largest operator of office supplies superstores, offering a vast selection of products at low prices, primarily to small business owners. The company has a strong online presence and operates over 994 stores in the U.S. and 40 warehouses/fulfillment centers. The company was founded by Leo Kahn and Thomas G. Stemberg, and opened its first store in Brighton, Massachusetts on May 1, 1986. By 1996, it had reached the Fortune 500, and later acquired the office supplies company Quill Corporation. Staples provides office and school supplies, office furnishings, electronics, software, snack and beauty products, as well as offering printing and technological services. The company has a strong commitment to innovation and customer service.

      Industry

      Retail

      Company size

      10,000+ Employees

      Headquarters location

      Framingham, MA, US

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