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Customer Service Representative Jobs in Ripley, TN

VERITAS HHS

Customer Service Representative

Dyersburg, TN · On-site

$13.75/hr

Customer Service Representative Veritas-HHS is seeking a Customer Service Representative position to support the 20th Judicial District Child Support Services of Tennessee office in Nashville, TN but ...

McNail Insurance Agency, Inc.

Be Seen First

Customer Service Representative

Bells, TN · On-site

$14 - $16/hr

Customer Service Representative McNail Insurance Agency, Inc. is seeking a dependable and customer-focused Customer Service Representative to join our team in Milan, TN . This is a full-time, in ...

PetSuites

Customer Service Representative

Arlington, TN · On-site

$14.25 - $19.25/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

Mosquito Joe

Customer Service Representative

Atoka, TN · On-site

$10 - $14/hr

Customer Service Representative Mosquito Joe is a fast-growing, locally owned business and we're looking for an Office Assistant to join our team. If you're an organized, motivated self-starter ...

Mosquito Joe

Customer Service Representative

Atoka, TN · On-site

$10 - $14/hr

Customer Service Representative Mosquito Joe is a fast-growing, locally owned business and we're looking for an Office Assistant to join our team. If you're an organized, motivated self-starter ...

PetSuites

Customer Service Representative

Arlington, TN

$11.50 - $13/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

PetSuites

Customer Service Representative

Arlington, TN · On-site

$11.50 - $13/hr

Customer Service Representative Love people and pets? Join our team and be the welcoming face of our luxury pet resort. We're looking for a Full-Time Customer Service Representative (internally ...

ATC Fitness

Customer Service Representative

Arlington, TN · On-site

$14.25 - $19.25/hr

We are seeking a friendly, outgoing, and motivated Customer Service Representative to join our team. This role is perfect for someone passionate about fitness and customer service, with an eye for ...

ATC Fitness

Customer Service Representative

Brighton, TN · On-site

$14.75 - $20/hr

We are seeking a friendly, outgoing, and motivated Customer Service Representative to join our team. This role is perfect for someone passionate about fitness and customer service, with an eye for ...

BestCare@Home

Customer Service Rep (CSR)

Arlington, TN · On-site

$14.25 - $19.25/hr

Input customer data into Service Titan accurately. * Correctly schedule jobs within ServiceTitan. * Display empathy and a sense of urgency. * Outbound call to schedule routine maintenance visits ...

Aire Serv

Customer Service Representative

Atoka, TN · On-site

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer ...

Aire Serv

Customer Service Representative

Atoka, TN · On-site

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer ...

Aire Serv

Customer Service Representative

Atoka, TN · On-site

$17 - $19/hr

As a Call Center Representative, you will be the friendly and knowledgeable voice of our company, assisting customers with questions, scheduling service appointments, and ensuring a seamless customer ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Ripley, TN

Customer Service Representative information

See Ripley, TN salary details

$8

$16

$23

How much do customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for customer service representative in Ripley, TN is $16.53, according to ZipRecruiter salary data. Most workers in this role earn between $13.51 and $18.37 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Ripley, TN?

The most popular types of Customer Service Representative jobs in Ripley, TN are:

What job categories do people searching Customer Service Representative jobs in Ripley, TN look for?

The top searched job categories for Customer Service Representative jobs in Ripley, TN are:

What cities near Ripley, TN are hiring for Customer Service Representative jobs?

Cities near Ripley, TN with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Ripley, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,373 per year, or $16.5 per hour.

Customer Service Representative

Dyersburg, TN • On-site

VERITAS HHS
Health Care and Social Assistance • 51 - 200 employees
Learn more about VERITAS HHSexternal

$13.75/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Service Representative

Veritas-HHS is seeking a Customer Service Representative position to support the 20th Judicial District Child Support Services of Tennessee office in Nashville, TN but will be housed in the Dyersburg, TN office.

Job type: Full-time/In-person

Starting pay: $13.75/hour

Schedule: Monday through Friday, 8am to 5pm

About the Company

Veritas-HHS provides consulting and operational expertise to health and human services agencies at the state and county levels. We bring together experienced and sophisticated subject matter experts to help solve the many challenges of providing better and more efficient services in a time of rapidly evolving policies and delivery systems.

Our Company Culture is driven by our mission and core values. Placing our people at the forefront of everything we do is the backbone to our success and why people really enjoy working for Veritas-HHS. Here's our Mission and Core Values.

Mission – Do socially useful work, have fun, and prosper

Core Values - integrity, innovation and creativity, quality of work, and customer service/teamwork.

Benefits we offer:

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k)
  • STD, LTD
  • Life Insurance
  • Employee Assistance Program
  • Telehealth Services
  • Paid Time Off
  • Volunteer Time Off
  • On Demand Pay
  • Nectar Rewards

About the Position

The Customer Service Representative provides customer services to customers and stakeholders who contact the office by phone. The Customer Service Representative is expected to work effectively with a wide range of customers from diverse communities. This position is the first line of customer service for customers who call the office. The Customer Service Representative utilizes a variety of computer programs including the State child support system and the office imaging solution. Flexibility, exceptional communication skills and commitment to process improvement are key for the position. The position reports to the Team Leader.

Primary Responsibilities

  • Responds to a high volume of inquiries from child support customers by using available resources.
  • Identifies and assists in finding solutions to any problems the child support customer may have.
  • Refers cases to the Child Support Case Manager for action, as appropriate.
  • Verifies existing case data on the automated system to ensure correct case processing.
  • Conducts outbound telephone calls as assigned.
  • Explains action or non-action regarding a customer's case.
  • Uses established customer service practices to resolve complaints.
  • Educates and directs the customer to available programs, services and resources that promote self-sufficiency.
  • Documents all inquiries and responses according to defined procedures.
  • Contributes to the Office's productivity goals and completes appropriate follow-up work as needed.
  • Performs other duties of similar nature or level as required

Requirements

  • High school graduate or equivalent combined with a minimum of one year experience in customer service including extensive public contact.
  • Experience with Microsoft Office products and operating a personal computer
  • A commitment to providing superior customer service, excellent communication skills, both verbally and in writing, and the ability to interact positively and objectively with clients from a wide range of cultural and socio-economic backgrounds are essential

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