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Customer Service Representative Jobs in Oak Ridge, TN

TNBANK

Customer Service Representative

Oak Ridge, TN

$15/hr

We are seeking qualified Customer Service Representatives to join our team! You will be responsible for giving an exceptional customer experience and cross selling products and services to help the ...

U-Haul

Customer Service Representative

Alcoa, TN · On-site

$14 - $19/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

TNBANK

Customer Service Representative

Oak Ridge, TN · On-site

$15/hr

We are seeking qualified Customer Service Representatives to join our team! You will be responsible for giving an exceptional customer experience and cross selling products and services to help the ...

Siegel Suites

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative Siegel Select Knoxville - Knoxville, TN 37921 Description Siegel Suites and Select, flagship brands of The Siegel Group, offer affordable extended-stay accommodations ...

Harper Auto Wash

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative We are seeking a professional, friendly, organized, and detail-oriented Customer Service Representative to be the first point of contact for our customers. We are a ...

Alumni Hall

Customer Service Representative

Knoxville, TN · On-site

$15.25 - $20.75/hr

Alumni Hall Customer Service Rep Reports To: Store Management Status: Part-Time Responsibilities: • Greet and acknowledge all customers • Assist customers with locating merchandise • Fold, size ...

Palmer-Donavin

Customer Service Representative

Knoxville, TN · On-site

$14.75 - $20/hr

The Customer Service Representative serves as the primary day-to-day point of contact for customers in a wholesale business-to-business environment. This role supports customers by assisting with ...

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All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Oak Ridge, TN

Customer Service Representative information

See Oak Ridge, TN salary details

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How much do customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer service representative in Oak Ridge, TN is $17.97, according to ZipRecruiter salary data. Most workers in this role earn between $14.71 and $20.00 per hour, depending on experience, location, and employer.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

Is remote customer service representative a stressful job?

Remote customer service representatives often experience stress due to handling customer complaints, meeting performance metrics, and managing high call volumes. However, stress levels can vary based on workload, support tools, and individual coping skills, with some finding remote work more flexible and less stressful than in-office roles.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.
More about Customer Service Representative jobs
What are the most commonly searched types of Customer Service Representative jobs in Oak Ridge, TN? The most popular types of Customer Service Representative jobs in Oak Ridge, TN are:
What are popular job titles related to Customer Service Representative jobs in Oak Ridge, TN? For Customer Service Representative jobs in Oak Ridge, TN, the most frequently searched job titles are:
What job categories do people searching Customer Service Representative jobs in Oak Ridge, TN look for? The top searched job categories for Customer Service Representative jobs in Oak Ridge, TN are:
What cities near Oak Ridge, TN are hiring for Customer Service Representative jobs? Cities near Oak Ridge, TN with the most Customer Service Representative job openings:
Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Oak Ridge, TN as of July 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $37,379 per year, or $18 per hour.

Customer Service Representative

TNBANK

Oak Ridge, TN

$15/hr

Full-time

Re-posted 6 days ago

Job description

We are seeking qualified Customer Service Representatives to join our team!  You will be responsible for giving an exceptional customer experience and cross selling products and services to help the bank grow and reach its goals and vision.

Responsibilities:

  • Responsible for handling confidential and sensitive matters
  • Provides customer service including the opening of new accounts and resolution of customer inquiries
  • Provides customers with information on deposit accounts, rates, service charges, restrictions, and other relevant account information
  • Responsible for following proper regulatory guidelines in the preparation of all paperwork for opening of all new account products offered within the Bank
  • Responsible for cross-selling other bank services and refers customers to other departments as appropriate
  • Knowledge of Bank Operations
  • Keeps informed of changes in bank services or procedures
  • Implements company policy pertaining to the cashing of checks and withdrawal of funds from accounts
  • Responsible for approval of cashing of checks and withdrawal of funds from accounts within the authority of the dollar amount approved for the position.
  • Responsible for handling a wide variety of customer problems either through direct personal action or referral to the proper department
  • Trains additional new accounts representatives
  • Performs Teller duties when necessary
  • Responsible for ensuring compliance with BSA/AML/OFAC policies, procedures, and processes as it pertains to the CSR role in the Bank.

Qualifications:

• Previous experience preferred

• Excellent communication skills, leadership skills, goal oriented and professional appearance

• Proven sales track record, self-motivated, able to work with minimal supervision

• Ability to build rapport with clients

• Strong analytical and mathematical skills

• Must have reliable transportation and able to work all 5 TNBANK locations

• High School Diploma or Equivalent

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Opportunity Employer

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