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Customer Service Representative Jobs in Boston, MA

Robert Half

Customer Service Representative

Danvers, MA · On-site

$55K - $65K/yr

Our client is looking for a Customer Service Rep with at least 1-2 years of experience, top notch communication skills, and personality is key. Day-to-day responsibilities involve processing orders ...

Window World

Customer Service Representative

Woburn, MA · On-site

$22 - $23/hr

Job Summary Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Somerville, MA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative\u007C Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care ...

U-Haul

Customer Service Representative

Weymouth, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Lynn, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Malden, MA · On-site

$18/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Danvers, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Natick, MA · On-site

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Stoughton, MA

$15 - $16/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Circle K

Customer Service Representative

Wakefield, MA · On-site

$16.75 - $23/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Circle K

Customer Service Representative

Wakefield, MA · On-site

$16.75 - $23/hr

As a Customer Service Representative, you will enjoy: * Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability * Flexible Schedules * Weekly Pay * Weekly Bonus Potential * Large ...

Sila Services

Customer Service Representative

Stoneham, MA · On-site

$17.50 - $23.75/hr

Customer Service Representative| Stoneham, MA Tired of being just another tech on the schedule? Come work somewhere that actually values what you bring to the table. At Sila Boston, we take care of ...

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Showing results 21-40

All JobsCustomer Service Representative JobsCustomer Service Representative Jobs in Boston, MA

Customer Service Representative information

See Boston, MA salary details

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How much do customer service representative jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for customer service representative in Boston, MA is $20.42, according to ZipRecruiter salary data. Most workers in this role earn between $16.73 and $22.74 per hour, depending on experience, location, and employer.

What is a customer service representative?

Customer service representatives are professionals who interact with customers on behalf of a company to address inquiries, resolve issues, and provide information about products or services. They may communicate with customers via phone, email, live chat, or in person. Their primary goal is to ensure customer satisfaction, handle complaints effectively, and maintain a positive company image. These representatives often work in call centers, retail stores, or remotely. Good communication and problem-solving skills are essential for success in this role.

What does a customer service representative do?

As a customer service representative, you are a liaison between customers and the company. You answer customer questions, resolve customer complaints, and address emergency issues. If a customer needs help placing an order or wants to change their order, you walk them through the proper steps. Customer service representatives may also offer additional sales and products, or sell products or services directly.

What are the key skills and qualifications needed to thrive as a customer service representative, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic office applications is commonly required. Patience, active listening, and a positive attitude are crucial soft skills that help build rapport with customers. These skills and qualities ensure efficient resolution of customer issues, foster customer loyalty, and contribute to overall business success.

What are some common challenges customer service representatives face, and how can they be overcome?

Customer Service Representatives often encounter challenges such as handling difficult customers, managing high call volumes, and staying updated on product or service changes. Effective communication, active listening, and patience are essential for resolving conflicts and maintaining professionalism. Regular training, support from team leads, and using knowledge bases can help representatives stay informed and deliver accurate assistance. Building strong relationships with colleagues also fosters a supportive environment where challenges can be addressed collaboratively.

What is the difference between Customer Service Representative vs Call Center Agent?

AspectCustomer Service RepresentativeCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentOffice, retail, or remote settings; direct customer interactionCall centers, remote or office; primarily phone-based
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service RepresentativeCall Center Agent

Customer Service Representatives and Call Center Agents both handle customer interactions, often via phone or in person. While they share similar skills and work environments, Customer Service Representatives typically provide broader support across multiple channels, whereas Call Center Agents focus mainly on phone-based support. Understanding these differences helps job seekers find roles aligned with their skills and preferences.

What are the 5 skills of a customer service representative?

A customer service representative needs strong communication skills to effectively interact with customers, problem-solving abilities to address issues, patience to handle difficult situations, active listening to understand customer needs, and technical proficiency with customer management tools. These skills help ensure positive customer experiences and efficient service delivery.

What is the work of a customer service representative?

A customer service representative assists customers by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer management software to track interactions. Strong communication skills and patience are essential for success in this role.
More about Customer Service Representative jobs

What are the most commonly searched types of Customer Service Representative jobs in Boston, MA?

The most popular types of Customer Service Representative jobs in Boston, MA are:

What are popular job titles related to Customer Service Representative jobs in Boston, MA?

For Customer Service Representative jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Customer Service Representative jobs in Boston, MA look for?

The top searched job categories for Customer Service Representative jobs in Boston, MA are:

What cities near Boston, MA are hiring for Customer Service Representative jobs?

Cities near Boston, MA with the most Customer Service Representative job openings:

Customer Service Representative jobs near you
Infographic showing various Customer Service Representative job openings in Boston, MA as of August 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 100% In-person job distribution, with an average salary of $42,476 per year, or $20.4 per hour.

Customer Service Representative

Heritage Home Service

Boxborough, MA • On-site

$25 - $30/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Overview
Papalia Home Services
Location: Boxborough, MA (In-Person)
Schedule: 11AM - 7:30PM | Monday - Friday with rotating weekends
Papalia Home Services has been serving New England families for over 35 years with trusted plumbing, heating, cooling, and electrical solutions. We're a locally rooted company with a reputation for excellence. We treat our customers like family and our team like heroes.
We are seeking a Customer Service Representative who thrives on connection, problem-solving, and making every interaction count.
Responsibilities
  • Answer incoming calls with professionalism and warmth
  • Schedule service appointments and dispatch technicians
  • Resolve customer inquiries and ensure satisfaction
  • Maintain accurate records in our system
  • Collaborate with team members to ensure smooth operations
  • Follow up with customers to build lasting relationships
Qualifications
  • 3+ years of customer service experience
  • Experience with high-volume inbound and outbound calls
  • Strong communication and problem-solving skills
  • Ability to multitask in a fast-paced environment
  • Positive, customer-first attitude and team mindset
  • Basic computer skills (training provided)
Benefits
  • Competitive hourly pay
  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Paid time off and holidays
  • Flexible shifts
  • Ongoing training and career advancement opportunities
  • Supportive and energetic team culture
Compensation
$25.00 - $30.00 per hour
If you're ready to join a company that values your voice, supports your growth, and makes every day meaningful-apply today and become part of the Heritage Home Service team in Boxborough!
Papalia Home Services may conduct a pre-employment background check and drug test, subject to applicable law.

Apply