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Customer Service Representative Evening Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! Martinizing Dry Cleaning, a nationally leading company in the dry cleaning industry, is growing its ...

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for a long-term contract opportunity in Victor, New York. In this role, you will serve as a key point of ...

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All JobsCustomer Service Representative Evening JobsCustomer Service Representative Evening Jobs in Rochester, NY

Customer Service Representative Evening information

See Rochester, NY salary details

$9

$18

$26

How much do customer service representative evening jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service representative evening in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the unique challenges of working as a customer service representative evening?

Evening Customer Service Representatives often handle customer inquiries outside of standard business hours, which can include managing urgent concerns or assisting clients from different time zones. This shift may mean working with fewer on-site supervisors or support staff, requiring strong problem-solving skills and a high degree of independence. Additionally, evening shifts can involve a different customer demographic, such as individuals needing after-hours support, making adaptability and patience especially important. Team communication is typically managed through digital tools and scheduled check-ins to ensure continuity and support across shifts.

What is a customer service representative evening?

Customer Service Representative Evening positions are roles where individuals assist customers with inquiries, complaints, or support needs during evening hours, typically after standard business times. These representatives handle phone calls, emails, or chats, providing information, resolving issues, and ensuring customer satisfaction. The evening shift is ideal for those who need daytime flexibility or who thrive in later work hours. Often, these positions are found in call centers or companies with 24/7 customer support. Strong communication skills and patience are essential for success in this role.

What are the key skills and qualifications needed to thrive as a customer service representative evening, and why are they important?

To thrive as a Customer Service Representative Evening, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and online chat platforms is often required. Patience, resilience, and a positive attitude are essential soft skills for handling challenging customer interactions during off-peak hours. These skills ensure effective problem resolution, high customer satisfaction, and reliable support outside standard business hours.

What is the difference between Customer Service Representative Evening vs Customer Service Representative Day?

AspectCustomer Service Representative EveningCustomer Service Representative Day
Work HoursTypically evening shifts from 4 PM to 12 AMStandard daytime shifts from 8 AM to 4 PM or 9 AM to 5 PM
Work EnvironmentSame call centers or customer support offices, often quieter in eveningsSame environments, busier during regular business hours
Required CredentialsHigh school diploma or equivalent; customer service experienceSame as evening shift, often with more daytime availability
Employer & Industry UsageCommon in retail, telecom, and service industries with 24/7 supportStandard business hours support in similar industries

Both roles require similar skills and credentials, but the main difference lies in working hours. Evening shifts cater to customers outside regular business hours, while day shifts serve customers during standard hours. Your choice depends on your schedule preference and availability.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Customer Service Representative Evening jobs? Cities near Rochester, NY with the most Customer Service Representative Evening job openings:
Customer Service Representative Evening jobs near you

Customer Service Representative

Ashley | The Wellsville Group

Batavia, NY • On-site

Full-time

Re-posted 7 days ago

Job description

We’re seeking a passionate and empathetic Customer Service Representative to join our Corporate Customer Service Center in Batavia, NY. In this role, you’ll be the heart of our customer experience, resolving concerns, managing warranty inquiries, and coordinating solutions across multiple states. With the potential to transition to a work-from-home position after 90 days, this is your chance to shine in a fast-paced, supportive environment where your problem-solving skills and positive attitude will make a real impact.

What You’ll Do

As a Customer Service Representative, you’ll be the heart of our customer experience, turning challenges into solutions and ensuring every guest feels heard and valued. Your key responsibilities include:

  • Master the Warranty: Become an expert on our warranty offerings, guiding customers through coverage details and limitations with clarity and confidence.
  • Champion Customer Advocacy: Be the voice for our guests, managing concerns across platforms, including social media, to maintain our stellar reputation.
  • Resolve with Excellence: Coordinate with internal teams and external partners to tackle customer issues in a multi-state environment, ensuring seamless resolutions.
  • Document with Precision: Execute flawless documentation and procedures, acting with integrity to keep accounts accurate and organized.
  • Exercise Smart Judgment: Escalate serious issues through the right channels while bringing creative solutions to improve daily operations.
  • Embrace Flexibility: Thrive in a fast-paced office with a touch of chaos, adapting to unique accounts and using your judgment to get things done.

Who We’re Looking For

This role is ideal for someone who:

  • Loves Problem-Solving: You enjoy smoothing out bumps in the road for customers and coworkers alike, turning challenges into opportunities.
  • Thrives on Interaction: You’re energized by connecting with people, educating customers, and finding solutions even when things go wrong.
  • Stays Positive: Your glass is always half full, and you bring an upbeat, can-do attitude to every situation.
  • Brings Ideas: You’re not afraid to suggest improvements or point out where we can do better, always with a focus on solutions.
  • Handles Fast-Paced Chaos: You’re comfortable in a dynamic office environment where no two days are the same, and you use your judgment to stay on top of it all.

Why You’ll Love Working With Us

  • Competitive Pay: Start at $17.00 per hour with opportunities to grow.
  • Flexible Schedule: Tuesday - Saturday 9AM - 5PM
  • Supportive Team Culture: Join a passionate, collaborative team that values your ideas and celebrates success together.
  • Growth Opportunities: With 20 stores across three states, we’re a growing company with paths for career advancement.
  • Flexible Work Options: Potential to work from home after 90 days, giving you the balance you need.
  • Make an Impact: Your work directly contributes to our 5-star reputation and customer satisfaction.

Ready to Join Us?

If you’re ready to bring your positivity, problem-solving skills, and customer-first mindset to The Wellsville Group, we want to hear from you! Apply today and let’s create exceptional experiences together.