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Customer Service Representative Auditor Jobs (NOW HIRING)

Domino's

Customer Service Representative (CSR)

Lee, MA · On-site

$17.25 - $23.50/hr

Customer Service Representative (CSR) Customer Service Representative: 50 West Central Street, Lee MA 01238 The Customer Service Representative will WOW the customer by making sure they have a ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

CSR / Customer Service Rep Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs ...

River City

Be Seen First

Customer Service Representative - CSR

Montgomery, AL · On-site

$37K - $39K/yr

We are hiring a full time Customer Service Representative to join our team on a full-time basis in our Montgomery location. The Customer Service Representative II is responsible for providing ...

New

Works Plumbing

CSR / Customer Service Rep

Pacifica, CA · On-site

$18 - $25/hr

Works Plumbing of Pacifica, CA, is to fill part-time and full-time CSR / Customer Service Representative positions to handle client calls regarding their plumbing needs, discuss them with the ...

Clarity Performance

CUSTOMER SERVICE REP

$16.50 - $22.25/hr

Customer Service Representative Clarity Performance Solutions offers a wide range of solutions to health care payers and TPAs, including claims processing, contact center support, auditing, staffing ...

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Customer Service Representative Auditor information

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How much do customer service representative auditor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service representative auditor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative auditor?

A Customer Service Representative Auditor is a professional responsible for evaluating and monitoring the quality and effectiveness of customer service interactions within an organization. They review phone calls, emails, chats, and other customer communications to ensure compliance with company standards and policies. Their goal is to identify areas for improvement, provide feedback to customer service representatives, and help maintain high levels of customer satisfaction. By analyzing interactions, they help organizations deliver consistent and efficient support to their clients.

What are the key skills and qualifications needed to thrive as a customer service representative auditor?

To thrive as a Customer Service Representative Auditor, you need a solid understanding of customer service processes, quality assurance standards, and typically a background in business or a related field. Familiarity with CRM systems, call monitoring software, and auditing tools is important, and some roles may prefer certifications like Six Sigma or COPC. Strong analytical skills, attention to detail, and effective communication abilities help you provide constructive feedback and drive service improvements. These skills ensure accurate assessments, enhance service quality, and support continuous organizational improvement.

How does a customer service representative auditor typically collaborate with other departments to ensure service quality?

Customer Service Representative Auditors frequently work closely with quality assurance teams, training departments, and frontline customer service staff to review and improve service interactions. They analyze recorded calls, chat transcripts, or email correspondences, then provide feedback and actionable insights to both agents and managers. Regular meetings with other departments help align service standards and implement new policies based on audit findings, fostering a culture of continuous improvement and compliance.

What is the difference between Customer Service Representative Auditor vs Customer Service Representative?

AspectCustomer Service Representative AuditorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in auditing or quality assuranceHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, corporate offices, or remote settings focused on quality auditsCall centers, retail, or service locations interacting directly with customers
Primary FocusReviewing and auditing customer interactions for compliance and qualityAssisting customers, resolving issues, and providing information
Common UsageUsed in industries emphasizing quality control and complianceUsed broadly across customer-facing industries

The main difference is that Customer Service Representative Auditors focus on reviewing and ensuring the quality of customer interactions, while Customer Service Representatives primarily handle direct customer inquiries and support. Both roles may require similar credentials but serve different functions within customer service operations.

What cities are hiring for Customer Service Representative Auditor jobs?

Cities with the most Customer Service Representative Auditor job openings:

What states have the most Customer Service Representative Auditor jobs?

States with the most job openings for Customer Service Representative Auditor jobs include:

What are popular job titles related to Customer Service Representative Auditor jobs?

For Customer Service Representative Auditor jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Representative Auditor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative / CSR

Greenfield, IN • On-site

Summers of Marion Inc.
See more jobs at Summers of Marion Inc.external

$17/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 11 days ago

Job description

Summers Plumbing Heating & Cooling out of Greenfield, IN is recruiting a full-time experienced Customer Service Representative / CSR who can easily provide an out-of-this-world customer service experience in a fast-paced environment. Do you have exceptional communication skills? Can you do whatever it takes to make our customers happy? If yes, keep reading!
This position must be available to work shifts from 7 am - 5 pm. Pay for the position starts at $17/hour and up depending on experience. You will enjoy stellar benefits that include health insurance, vision, dental, life insurance, and a company-matched 401(k) plan! We also have fun trips, monthly company-sponsored activities, and a great team atmosphere! If this is the opportunity for you, apply now!
ABOUT SUMMERS OF GREENFIELD
Our knowledgeable and friendly service professionals and technicians have been committed to providing high-quality assistance at reasonable rates since 1969. We are dedicated to 100% customer satisfaction as we service and replace residential and light commercial heating, cooling, and plumbing systems. Our company is fully bonded, licensed, and insured. Our team is continually lauded for their "professional yet personable demeanor and obvious technical knowledge." We are customer-focused and devoted to providing exceptional service that exceeds expectations and creating customers that come back time and time again!
Our team members are a vital part of a growing company, and they have true leaders
who appreciate their team members, which allows our company to thrive. We are proud of our fun team atmosphere where everyone pitches in to get things done and you get rewarded for going above and beyond!
A DAY IN THE LIFE OF A CUSTOMER SERVICE REPRESENTATIVE / CSR
You arrive each day ready to ensure that our clients are heard and receive the best customer service possible, as a Customer Service Representative / CSR. You love that you spend most of your day in an office environment on the phone or computer. The first duty you have is to answer incoming client phone calls by the third ring and as well as make outbound calls. Besides providing customer service, you complete various other tasks as assigned. At the end of the day, you feel good about ensuring that our clients are satisfied, all parties are well-informed, and everything runs smoothly!
QUALIFICATIONS
  • Basic computer skills
  • Familiarity with Microsoft Office Excel and Word (a plus!)
  • Strong verbal communication skills

Are you a talented multitasker who can sound professional yet helpful on the phone? Are you detail-oriented, outgoing, organized, and friendly? Are you a self-motivated and adaptable individual who can work independently? If so, you're the Customer Service Representative / CSR that we've been searching for!
ARE YOU READY TO JOIN OUR TEAM?
Are you a team player who is looking for a solid team to join? If yes, complete our initial 3-minute, mobile-friendly application so that we can review your information. We can't wait to meet you!
Location: 46140

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