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Customer Service Quality Audit Representative Jobs

Sharp Services

Quality Audit Specialist

Bethlehem, PA · On-site

The role coordinates and hosts customer audits, performs internal and supplier audits, tracks audit ... supplier listings and service provider listings • Prepare audit reports, document audit ...

Firstsource

Customer Service Representative

$14/hr

Sept 14 Job Title: CSR/ Data Entry - WFH Job Type: Full Time Pay : $14/hr FLSA Status: Non-Exempt ... Participate in quality audits, training updates, and process improvement initiatives as required.

Cotiviti

Works closely with the client service team to ensure appropriate execution, monitoring, and ... external customer satisfaction. * Complete all responsibilities as outlined in the annual ...

QC Supply

Customer Service Representative

Schuyler, NE · On-site

$17 - $20/hr

QC Supply is hiring a full-time Customer Service Representative in Schuyler, Nebraska . The ideal candidate will assist customers by phone, email, or chat with orders, inquiries, complaints, and ...

Terminix

MGR SERVICE QUALITY

Tallahassee, FL

Supports Operations in the resolution of service quality issues, pest infestation, and customer ... demands are representative of those that must be met by an employee to perform the essential ...

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As of Sep 15, 2026, the average hourly pay for customer service quality audit representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

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Infographic showing various Customer Service Quality Audit Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Quality Audit Specialist

Bethlehem, PA • On-site

Sharp Services
See more jobs at Sharp Servicesexternal

Full-time

Re-posted 17 days ago

Job description

At Sharp, being resourceful is a defining value, not just a buzzword. We adapt to changing circumstances; adjusting our plans when we need to. We think through how a project might play out so we can anticipate challenges while finding clever ways to solve problems.
We're looking for resourceful, adaptable professionals who can navigate evolving circumstances.
The Quality Audit Specialist is responsible for supporting and maintaining the site's internal, supplier, and customer audit programs. The role coordinates and hosts customer audits, performs internal and supplier audits, tracks audit observations and corrective actions, and supports inspection readiness activities to ensure compliance with company procedures and applicable regulatory requirements
Essential Duties and Responsibilities include the following. Other duties may be assigned.
• Manage the Supplier and Internal Audit Program including preparation, scheduling and monitoring of audit activities
• Ensure audit deliverables, responses, corrective action commitments, and associated documentation are completed accurately and within required timelines.
• Coordinate and host customer QA and qualification audits
• Plan, conduct, and document internal and supplier audits to assess compliance with applicable regulations, customer requirements, and company procedures.
• Review, communicate, and track audit observations, deviations, and compliance gaps to ensure timely implementation and closure of corrective actions.
• Support regulatory and agency inspections, audits, investigations and inquiries
• Responsible for maintenance of the approved/qualified supplier listings and service provider listings
• Prepare audit reports, document audit observations, and create and track CAPAs related to audit findings
• Identify audit trends, systemic issues, and opportunities for improvement, and partner with cross-functional teams to drive sustainable compliance and quality system enhancements.
• Identify recurring compliance risks and systemic issues through audit activities and support implementation of effective corrective and preventive measures to improve quality system performance.
• Performs special projects and/or assignments as indicated by Quality Management
• Support requests from internal and external customers as needed
Qualifications
• Bachelors' Degree, Associates Degree, or equivalent in science or technical related field preferred.
• Minimum 3 years relevant work experience in a cGMP environment
• Advanced knowledge of GMPs , Auditing and Quality Assurance/Quality Control skills and the ability to communicate this knowledge to the organization professionally and succinctly
• Quality Assurance experience in an operational or development setting with demonstrated knowledge of techniques for assessing the quality of processes and the ability to guide others in these activities.
• Must be able to travel up to 25% (domestic).

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