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Customer Service Representative Auditor Jobs (NOW HIRING)

Vantage Bank

Be Seen First

Customer Service Representative

Alexandria, MN · On-site

$41K - $50K/yr

Vantage Bank is now hiring a full-time Customer Service Representative in Alexandria, MN. The ... and auditing of internal accounts · Complete fraud and transaction exception tracking · ...

Parkwell

CSR

Denver, CO

$21 - $22/hr

Position Summary As the CSR you will be responsible for providing a great experience for all ... Auditing and Enforcement Duties and Responsibilities: * Audit each designated parking lot/garage ...

Domino's

Customer Service Representative (CSR)

Peterborough, NH · On-site

$16.50 - $22.50/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

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Customer Service Representative Auditor information

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How much do customer service representative auditor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service representative auditor in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service representative auditor?

A Customer Service Representative Auditor is a professional responsible for evaluating and monitoring the quality and effectiveness of customer service interactions within an organization. They review phone calls, emails, chats, and other customer communications to ensure compliance with company standards and policies. Their goal is to identify areas for improvement, provide feedback to customer service representatives, and help maintain high levels of customer satisfaction. By analyzing interactions, they help organizations deliver consistent and efficient support to their clients.

What are the key skills and qualifications needed to thrive as a customer service representative auditor?

To thrive as a Customer Service Representative Auditor, you need a solid understanding of customer service processes, quality assurance standards, and typically a background in business or a related field. Familiarity with CRM systems, call monitoring software, and auditing tools is important, and some roles may prefer certifications like Six Sigma or COPC. Strong analytical skills, attention to detail, and effective communication abilities help you provide constructive feedback and drive service improvements. These skills ensure accurate assessments, enhance service quality, and support continuous organizational improvement.

How does a customer service representative auditor typically collaborate with other departments to ensure service quality?

Customer Service Representative Auditors frequently work closely with quality assurance teams, training departments, and frontline customer service staff to review and improve service interactions. They analyze recorded calls, chat transcripts, or email correspondences, then provide feedback and actionable insights to both agents and managers. Regular meetings with other departments help align service standards and implement new policies based on audit findings, fostering a culture of continuous improvement and compliance.

What is the difference between Customer Service Representative Auditor vs Customer Service Representative?

AspectCustomer Service Representative AuditorCustomer Service Representative
CredentialsHigh school diploma; some roles may require certifications in auditing or quality assuranceHigh school diploma or equivalent; customer service training often provided
Work EnvironmentCall centers, corporate offices, or remote settings focused on quality auditsCall centers, retail, or service locations interacting directly with customers
Primary FocusReviewing and auditing customer interactions for compliance and qualityAssisting customers, resolving issues, and providing information
Common UsageUsed in industries emphasizing quality control and complianceUsed broadly across customer-facing industries

The main difference is that Customer Service Representative Auditors focus on reviewing and ensuring the quality of customer interactions, while Customer Service Representatives primarily handle direct customer inquiries and support. Both roles may require similar credentials but serve different functions within customer service operations.

What cities are hiring for Customer Service Representative Auditor jobs?

Cities with the most Customer Service Representative Auditor job openings:

What states have the most Customer Service Representative Auditor jobs?

States with the most job openings for Customer Service Representative Auditor jobs include:

What are popular job titles related to Customer Service Representative Auditor jobs?

For Customer Service Representative Auditor jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Representative Auditor job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Kansas City, MO • On-site

Customer Operations
See more jobs at Customer Operationsexternal

$15.50 - $21.25/hr

Other

Re-posted 12 days ago

Job description

Spectrum Mobile Customer Service Representative

Are you a digitally-savvy problem solver? Do you enjoy multitasking? Are you personable and patient with a passion for customer service? Then working as a Spectrum Mobile Customer Service Representative may be right for you.

Responsibilities

At Spectrum, we keep our customers connected, and through Spectrum Mobile, we offer existing internet customers a fast, reliable connection and flexible data plans for their Smartphones and tablets. As a Customer Service Representative with a focus on Mobile Repair, you will use your communication and problem-solving skills to nurture and maintain relationships with customers who use our mobile services. Every day, your work will strengthen connections between Spectrum and our customers.

WHAT OUR CUSTOMER SERVICE REPRESENTATIVES ENJOY MOST

  • Learning about our mobile products, services, and billing processes to provide knowledgeable and efficient customer service
  • Representing a Fortune 100 company and being the voice of Spectrum
  • Interacting with customers through inbound calls to resolve a variety of topics, including mobile service activation, billing questions, rate and fee inquiries, order and payment processing, account updates, subscriber challenges, and more
  • Resolving mobile customer inquiries while creating best-in-class customer experiences
  • Working independently in an open, friendly environment while collaborating with a supportive, energetic team

We're a large organization with bustling 24/7 call centers offering a variety of shifts. During your shift, you'll find yourself in the office navigating phone and computer systems, resolving questions, and maintaining customer accounts. If you enjoy talking to people and fast-paced work, you'll thrive inside our lively environment.

Qualifications

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

  • Education : High school diploma or equivalent
  • Schedule : Ability to work a variety of schedules including nights, weekends, and holidays
  • Language : Ability to read, write, speak and understand English

Preferred Qualifications

  • Experience : 6+ months of customer service experience; 6+ months of working with software applications; 6+ months of high-volume phone experience in customer service or a call center; 6+ months of working in cable operations, mobile, or telecommunications call center
  • Technical Skills : MS Office, computer skills, typing
  • Skills : Communication, organization, time management, multi-tasking, customer service
  • Abilities : Dependable, proactive, adaptable, problem-solving, professional, resilient

Apply