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Customer Service Quality Auditor Jobs (NOW HIRING)

corporatehcm

Quality Auditor

Groveport, OH · On-site

$17/hr

You'll ensure defect-free products ready for distribution, helping maintain our reputation for quality and customer satisfaction Quality Auditor Responsibilities: * Perform initial, in-process, and ...

corporatehcm

Quality Auditor

Groveport, OH · On-site

$17/hr

You'll ensure defect-free products ready for distribution, helping maintain our reputation for quality and customer satisfaction Quality Auditor Responsibilities: * Perform initial, in-process, and ...

H&H

Quality Auditor

New Haven, CT · On-site

The Quality Auditor will assist with compliance audits, quality assurance activities, and ... H&H is a nationally recognized, full-service infrastructure engineering firm delivering innovative ...

amphenol

Quality Auditor

Endicott, NY

Quality Auditor Location: Endicott, NY Amphenol High Speed Products Group is the market leader for ... Generate monthly and annual reports on customer returns and complaints. * Review all drawings, BOMs ...

Amcor plc

Quality Auditor

Richmond, VA · On-site

Quality Auditor Reports To: Quality Manager Summary: The Quality Auditor serves as the lead quality ... Our customers grow and prosper from Amcor's quality, service, and innovation * Our investors ...

MRP Solutions

Quality Auditor

Plattsburgh, NY · On-site

The QA Auditor aligns with manufacturing, maintenance, technicians, tool room, and others in ... Consult with Suppliers / Customers to ensure requirements are satisfied. * Facilitate MRP Solutions ...

New

Carpenter Co.

Quality Auditor

Elkhart, IN · On-site

$22.79 - $23.76/hr

Cut samples for Customer approval. * Perform burn tests. * Growth - will be expected to train in ... Our Elkhart Branch employees average over 10 years of service with the company, and we'd like for ...

US Farathane

Quality Auditor

Sterling Heights, MI · On-site

US Farathane is seeking an experienced Quality Auditor . This position is responsible for ... We provide customers with a wide range of full-service support from black-box design concepts to ...

Mace

Quality Auditor

New York, NY

$150K/yr

Experience * 8 years of progressive experience in quality management, auditing, or compliance, preferably in engineering, infrastructure, construction, or professional services environments.

Forgent

Quality Auditor

Waco, TX · On-site

The Quality Auditor is responsible for ensuring that transformers and related manufacturing processes comply with internal quality standards, customer specifications, and applicable industry ...

MGM Transformers

Quality Auditor

Waco, TX · On-site

The Quality Auditor is responsible for ensuring that transformers and related manufacturing processes comply with internal quality standards, customer specifications, and applicable industry ...

Utilimaster

Be Seen First

Quality Auditor

Kansas City, MO · On-site

$22/hr

The Quality Auditor position is responsible for implementing and maintaining a consistent auditing ... Communicate issues found to responsible internal customers and suppliers using established ...

MRP Solutions

Quality Auditor

Plattsburgh, NY · On-site

$17 - $19/hr

The QA Auditor aligns with manufacturing, maintenance, technicians, tool room, and others in ... Consult with Suppliers / Customers to ensure requirements are satisfied. * Facilitate MRP Solutions ...

Utilimaster

Quality Auditor

Kansas City, MO · On-site

The Quality Auditor position is responsible for implementing and maintaining a consistent auditing ... customers and suppliers using established reporting process • Assist with mentoring new operators ...

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Quality Auditors are integral members of our Account Management teams who proactively obtain ... Strong customer service, presentation and organizational skills * Working knowledge of Microsoft ...

Willis Towers Watson

Quality Auditor

Hartford, CT · On-site

Description Quality Auditors are integral members of our Account Management teams who proactively ... Strong customer service, presentation and organizational skills * Working knowledge of Microsoft ...

Staffing Synergies

Quality Auditor - Edison

Edison, NJ · On-site

$18/hr

Quality Auditor Location: Edison, NJ Pay: $18/hr Shift: 1st shift - 6:00am-2:45pm 2nd shift - 3 ... SOPs, and customer requirements. * Partner with Production and Quality Management to resolve ...

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Customer Service Quality Auditor information

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$12

$38

$143

How much do customer service quality auditor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service quality auditor in the United States is $38.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What is a customer service quality auditor?

Customer Service Quality Auditors are professionals responsible for evaluating and monitoring customer service interactions to ensure they meet company standards and regulatory requirements. They review calls, emails, chats, or other communications between customer service representatives and customers to identify strengths and areas for improvement. Their feedback helps maintain high-quality service, improve employee performance, and enhance the overall customer experience. Quality auditors also help develop training materials and may suggest process improvements based on their findings.

How does a customer service quality auditor typically interact with customer service teams to provide feedback and drive improvements?

Customer Service Quality Auditors often work closely with customer service teams by reviewing interactions, such as calls, chats, or emails, and then providing constructive feedback to agents and supervisors. They may conduct calibration sessions, share performance reports, and recommend best practices to enhance service delivery. Auditors usually collaborate with training and operations teams to address skill gaps and help implement quality improvement initiatives. This role requires strong communication skills and the ability to foster a positive, supportive environment that encourages continuous learning and development.

What are the key skills and qualifications needed to thrive as a customer service quality auditor, and why are they important?

To thrive as a Customer Service Quality Auditor, you need a strong background in customer service standards, quality assurance methodologies, and data analysis, often supported by experience in call centers or customer-facing roles. Familiarity with quality monitoring tools, CRM systems like Salesforce, and reporting software is typically required. Exceptional attention to detail, strong communication, and the ability to provide constructive feedback set outstanding auditors apart. These skills are crucial for ensuring service excellence, identifying process improvements, and maintaining high customer satisfaction.

What is the difference between Customer Service Quality Auditor vs Customer Service Representative?

AspectCustomer Service Quality AuditorCustomer Service Representative
Primary RoleEvaluates and monitors customer service interactions for quality assuranceHandles customer inquiries, provides support, and resolves issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, call centers, or remoteCall centers, retail, or online support
CertificationsCustomer service or quality assurance certifications often preferredCustomer service training or certifications beneficial

While Customer Service Quality Auditors focus on evaluating and ensuring the quality of customer interactions, Customer Service Representatives directly engage with customers to address their needs. Both roles require strong communication skills, but the auditor's role is more analytical and evaluative, often working behind the scenes to improve service standards.

More about Customer Service Quality Auditor jobs

What are popular job titles related to Customer Service Quality Auditor jobs?

For Customer Service Quality Auditor jobs, the most frequently searched job titles are:

Customer Service Quality Auditor jobs near you
Infographic showing various Customer Service Quality Auditor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,278 per year, or $38.6 per hour.

Quality Auditor

Groveport, OH • On-site

corporatehcm
See more jobs at corporatehcmexternal

$17/hr

Full-time

Retirement, PTO

Posted 4 days ago

Job description

Interested in joining our talent pool? We are always accepting applications!

Please note: This listing remains open even when we are not actively hiring. We review resumes continuously for future opportunities.

  • Pay rate - $17.00 hourly
  • Weekly pay on Friday
  • Benefits/PTO/401(k) available

Quality Auditor Description:

The Quality Auditor plays a vital role in ensuring that every product leaving our facilities meets the highest standards of excellence. You'll ensure defect-free products ready for distribution, helping maintain our reputation for quality and customer satisfaction 

Quality Auditor Responsibilities:

  • Perform initial, in-process, and final inspections to maintain high product standards.
  • Conduct dock audits to ensure compliance and quality control.
  • Oversee receiving and shipping inspections for accuracy and integrity.
  • Accurately complete all required quality forms and documentation.
  • Prevent non-conforming products from leaving the facility, safeguarding our quality promise.
  • Take on additional responsibilities as needed, contributing to a culture of excellence

Quality Auditor Qualifications:

  • High School Diploma or equivalent.
  • Strong ability to read, interpret, and understand work orders and packaging specifications.
  • Exceptional attention to detail, ensuring accuracy in every task.
  • Basic computer skills (preferred), with a willingness to learn more.
  • Experience in quality inspection, or similar role

Apply