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Customer Service Quality Auditor Jobs (NOW HIRING)

Adecco

DQR Quality Auditor - 1st Shift

Warren, MI · On-site

$21 - $28/hr

Quality Auditor (DPRV/DQR) - Direct Hire Warren, MI | 1st Shift | Up to $ 28.00/hour Our client, a ... Support internal, customer, and third-party quality audits. * Participate in root cause ...

StandardAero

Auditor, Quality

San Antonio, TX · On-site

... drive compliance, customer satisfaction, and continuous improvement. What You'll Do * Conduct ... services and customized solutions in the aerospace field. Our shared values and learning-based ...

StandardAero

Auditor, Quality

San Antonio, TX

... drive compliance, customer satisfaction, and continuous improvement. What You'll Do * Conduct ... services and customized solutions in the aerospace field. Our shared values and learning-based ...

MGM Transformers

Quality Auditor

Champlin, MN · On-site

$25 - $28.50/hr

A Quality Inspector is responsible for ensuring that products meet established standards of quality, safety, and compliance before they move forward in the production process or ship to customers.

Nutrabolt

Supplier Quality Auditor

Austin, TX

Reporting to the Supplier Quality Manager, the Supplier Quality Auditor is responsible for planning ... Respond to internal stakeholder requests by completing customer questionnaires, maintaining portals ...

Magna

MAP Quality Auditor

Piedmont, SC

$19.94 - $27.89/hr

Cosma provides a comprehensive range of body, chassis and engineering solutions to global customers ... shift QC Auditor at end of shift. * Follow and enforce all plant safety rules and policies.

Verify

Certified Auditor

Sarasota, FL · Remote

The AS9100 Supplier Auditor is responsible for evaluating and auditing supplier quality management systems to ensure compliance with AS9100 standards, customer requirements, and regulatory ...

Flex

Quality Auditor B Shift

Salt Lake City, UT

Reporting to the Quality Engineer , the Quality Auditor will audit processes and products (post ... with customers, regulatory agencies, and teams. * Ability to work independently with minimal ...

Houston Methodist

Coding Quality Auditor

Katy, TX · On-site

$25 - $28.50/hr

At Houston Methodist, the Coding Quality Auditor position is responsible for ensuring accuracy in ... SERVICE ESSENTIAL FUNCTIONS * Responds promptly to internal and external customer coding/DRG ...

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Customer Service Quality Auditor information

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How much do customer service quality auditor jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for customer service quality auditor in the United States is $38.60, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $32.69 per hour, depending on experience, location, and employer.

What is a customer service quality auditor?

Customer Service Quality Auditors are professionals responsible for evaluating and monitoring customer service interactions to ensure they meet company standards and regulatory requirements. They review calls, emails, chats, or other communications between customer service representatives and customers to identify strengths and areas for improvement. Their feedback helps maintain high-quality service, improve employee performance, and enhance the overall customer experience. Quality auditors also help develop training materials and may suggest process improvements based on their findings.

How does a customer service quality auditor typically interact with customer service teams to provide feedback and drive improvements?

Customer Service Quality Auditors often work closely with customer service teams by reviewing interactions, such as calls, chats, or emails, and then providing constructive feedback to agents and supervisors. They may conduct calibration sessions, share performance reports, and recommend best practices to enhance service delivery. Auditors usually collaborate with training and operations teams to address skill gaps and help implement quality improvement initiatives. This role requires strong communication skills and the ability to foster a positive, supportive environment that encourages continuous learning and development.

What are the key skills and qualifications needed to thrive as a customer service quality auditor, and why are they important?

To thrive as a Customer Service Quality Auditor, you need a strong background in customer service standards, quality assurance methodologies, and data analysis, often supported by experience in call centers or customer-facing roles. Familiarity with quality monitoring tools, CRM systems like Salesforce, and reporting software is typically required. Exceptional attention to detail, strong communication, and the ability to provide constructive feedback set outstanding auditors apart. These skills are crucial for ensuring service excellence, identifying process improvements, and maintaining high customer satisfaction.

What is the difference between Customer Service Quality Auditor vs Customer Service Representative?

AspectCustomer Service Quality AuditorCustomer Service Representative
Primary RoleEvaluates and monitors customer service interactions for quality assuranceHandles customer inquiries, provides support, and resolves issues
Required SkillsCommunication, analytical skills, attention to detailCommunication, problem-solving, customer service skills
Work EnvironmentOffice-based, call centers, or remoteCall centers, retail, or online support
CertificationsCustomer service or quality assurance certifications often preferredCustomer service training or certifications beneficial

While Customer Service Quality Auditors focus on evaluating and ensuring the quality of customer interactions, Customer Service Representatives directly engage with customers to address their needs. Both roles require strong communication skills, but the auditor's role is more analytical and evaluative, often working behind the scenes to improve service standards.

More about Customer Service Quality Auditor jobs

What are popular job titles related to Customer Service Quality Auditor jobs?

For Customer Service Quality Auditor jobs, the most frequently searched job titles are:

Customer Service Quality Auditor jobs near you
Infographic showing various Customer Service Quality Auditor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $80,278 per year, or $38.6 per hour.

DQR Quality Auditor - 1st Shift

Warren, MI • On-site

Adecco
Recruiting and Staffing Services • 10K+ employees
Learn more about Adeccoexternal

$21 - $28/hr

Full-time

Re-posted 17 days ago

Job description

Quality Auditor (DPRV/DQR) – Direct Hire

Warren, MI | 1st Shift | Up to $28.00/hour

Our client, a leading aerospace manufacturer, is seeking an experienced Quality Auditor to join their team in a direct-hire opportunity. This role is responsible for performing Delegated Product Release Verification (DPRV/DQR) in support of customer self-release programs, ensuring products meet all engineering, regulatory, and customer requirements prior to shipment.

Responsibilities

  • Perform product verification and release under customer self-release programs.

  • Review and validate engineering drawings, specifications, and process requirements.

  • Ensure compliance with customer requirements, including Pratt & Whitney, Rolls-Royce, and GE, as well as internal quality standards.

  • Maintain AS13001 (DPVR/DQR) certification requirements.

  • Review manufacturing records for completeness and accuracy.

  • Interface with customers regarding product acceptance and quality concerns.

  • Support internal, customer, and third-party quality audits.

  • Participate in root cause investigations and corrective actions for product nonconformances.

Qualifications

  • High school diploma or GED required; Associate degree preferred.

  • 5+ years of experience in a Quality Inspector or Quality Auditor role within manufacturing.

  • AS13001 Common Training certification for DPVR/DQR.

  • Experience working in ISO 9001 and AS9100 quality systems.

  • Familiarity with aerospace OEM customer requirements.

  • Proficient with Microsoft Office, particularly Excel and PowerPoint.

  • Experience working with internal teams, customers, and external auditors.

  • Strong communication and problem-solving skills.

  • APQP experience is a plus.

  • Knowledge of automotive quality core tools, root cause analysis, and corrective actions preferred.

  • Valid U.S. Passport required.

What We Offer

  • Direct-hire opportunity

  • 1st Shift schedule

  • Competitive pay up to $28.00/hour

  • Excellent benefits

  • Stable, growing aerospace manufacturing environment

  • Long-term career advancement opportunities

If you're an experienced quality professional looking to join a respected aerospace manufacturer with outstanding career potential, we'd love to hear from you!


Pay Details: $21.00 to $28.00 per hour
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.