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Customer Service Rep Jobs in Reading, PA (NOW HIRING)

Ammega

Customer Service Representative

Reading, PA

$15.25 - $21/hr

a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination. Key Responsibilities * Process customer quote ...

Domino's Pizza

Customer Service Rep

Elverson, PA · On-site

$14 - $16/hr

Domino's Pizza Customer Service Representative - Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family. You'll be the voice of our ...

ULINE

Customer Service Representative

Reading, PA · On-site

$30/hr

Customer Service Representative Pay from $25 to $30 per hour with significant growth and earning potential! Pennsylvania Branch 700 Uline Way, Allentown, PA 18106 Morning Call's Top Large Employer of ...

Domino's

Customer Service Rep

Elverson, PA · On-site

$14 - $16/hr

Domino's Pizza Customer Service Representative - Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family. You'll be the voice of our ...

BPW

Customer Service Representative

Allentown, PA · On-site

$18 - $21/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

BPW

Customer Service Representative

Allentown, PA · On-site

$18 - $21/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

BPW

Customer Service Representative

Allentown, PA · On-site

$18 - $21/hr

Join BPW as a Customer Service Representative in Allentown, PA, where you will be the friendly face of our company! Be part of a dynamic team that is dedicated to providing exceptional service and ...

Domino's

Customer Service Representative

Douglassville, PA · On-site

$15 - $20.50/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Davlyn Group

Customer Service Representative

Spring City, PA · On-site

$16 - $21.50/hr

The CSR must be organized, detail-oriented, proactive and comfortable working in a fast-paced manufacturing environment. Davlyn Group is a fast-growing, privately owned technical textile company ...

Domino's

Customer Service Representative

East Greenville, PA · On-site

$15.50 - $21/hr

DESCRIPTION Domino's Pizza is hiring immediately for Customer Service Representatives (Pizza Cook/Team Member) to join their team! Job type: Full time and Part time, Permanent You got game? You got ...

Davlyn Group

Customer Service Representative

Spring City, PA · On-site

$16 - $21.50/hr

The CSR must be organized, detail-oriented, proactive and comfortable working in a fast-paced manufacturing environment. Davlyn Group is a fast-growing, privately owned technical textile company ...

Davlyn Group

Customer Service Representative

Spring City, PA · On-site

$16 - $21.50/hr

The Customer Service Representative is responsible for providing responsive and professional support to customers throughout the order process. This position services as a key liaison between ...

Brenntag

Customer Service Representative

Reading, PA · On-site

$15.25 - $21/hr

The Customer Service Representative is responsible for creating a positive customer experience by providing timely communication based on customer needs. This position is responsible for accurate and ...

IMC Insulation Materials Corp.

Be Seen First

Customer Service Representative

Lebanon, PA · On-site

$20 - $23/hr

Attract potential customers by answering product and service questions; making suggestions and ... sales representatives will find the correct products for each job's unique requirements.

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Reading, PA

Customer Service Rep information

See Reading, PA salary details

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How much do customer service rep jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service rep in Reading, PA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Reading, PA?

The most popular types of Customer Service Rep jobs in Reading, PA are:

What are popular job titles related to Customer Service Rep jobs in Reading, PA?

For Customer Service Rep jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Reading, PA look for?

The top searched job categories for Customer Service Rep jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Service Rep jobs?

Cities near Reading, PA with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,547 per year, or $18.1 per hour.

Customer Service Representative

Ammega

Reading, PA

$15.25 - $21/hr

Full-time

Posted 10 days ago

Job description

 a Customer Service Representative (CSR) in a manufacturing environment, focused on order management, customer support, and cross-functional coordination.
Key Responsibilities

  • Process customer quote requests and purchase orders.

  • Convert quotes into sales orders.

  • Coordinate with Sales, Engineering, and Product Management on technical and commercial inquiries.

  • Provide customers with product information and transaction support.

  • Maintain knowledge of products, pricing, policies, and procedures.

  • Build strong customer relationships to increase loyalty and repeat business.

  • Meet departmental KPIs and performance targets.

  • Handle returns (RGAs), credits, and customer complaints.

  • Support additional projects and responsibilities as assigned.

Required Qualifications

  • 2+ years of B2B customer service experience or a college degree.

  • Strong verbal and written communication skills.

  • Strong math, analytical, and technical aptitude.

  • Ability to work independently and collaboratively.

  • Experience with:

    • Salesforce (CRM)

    • D365 (ERP/MRP)

    • Order management systems

  • Proficiency with Microsoft Windows-based software.

  • Authorization to work in the United States.

Preferred Qualifications

  • Manufacturing industry experience.

  • Spanish bilingual skills.

  • Commitment to continuous learning and product expertise.

  • Adaptability and resourcefulness in a dynamic environment.

Core Competencies
The ideal candidate:

  • Communicates effectively and follows through on commitments.

  • Is results-oriented and deadline-driven.

  • Pays close attention to detail.

  • Prioritizes work efficiently.

  • Solves problems and provides customer-focused solutions.

  • Influences outcomes and collaborates across teams.

  • Demonstrates accountability and integrity.

  • Challenges the status quo to improve processes.

  • Delivers exceptional service to key customers.

  • Strives for excellence and continuous improvement.

Physical Requirements

  • Primarily desk-based work involving sitting, typing, and communicating.

  • Occasional standing, walking, reaching, bending, or lifting up to 10 pounds.

  • Requires close vision and the ability to focus on detailed work.

What AMMEGA Offers

  • Internal career advancement opportunities.

  • On-the-job training.

  • Educational support and continuous learning opportunities.

  • Access to a global network and world-class team environment.

Apply