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Customer Service Rep Jobs in Reading, PA (NOW HIRING)

Domino's

Customer Service Rep

Macungie, PA · On-site

$15.50 - $21.25/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's Pizza

Customer Service Rep

Myerstown, PA · On-site

$15.25 - $20.75/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Kutztown, PA · On-site

$15.25 - $20.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's Pizza

Customer Service Rep

Pottstown, PA

$15.50 - $21.25/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Lebanon, PA · On-site

$10/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's

Customer Service Rep

Robesonia, PA · On-site

$14.50 - $19.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's Pizza

Customer Service Rep

Pottstown, PA · On-site

$15.50 - $21.25/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Schuylkill Haven, PA · On-site

$16 - $21.75/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's

Customer Service Rep

Pottstown, PA · On-site

$15.50 - $21.25/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's

Customer Service Rep

Myerstown, PA · On-site

$15.25 - $20.75/hr

DESCRIPTION Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the ...

Domino's Pizza

Customer Service Rep

Lebanon, PA · On-site

$10/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Shoemakersville, PA · On-site

$15 - $20.50/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Kutztown, PA · On-site

$15.25 - $20.75/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

Domino's Pizza

Customer Service Rep

Pottsville, PA · On-site

$14.75 - $20/hr

Now Hiring Customer Service Reps! Great things are happening at Domino's Pizza, and we are looking for exceptional people who want to be part of the best pizza delivery company in the world! You will ...

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All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Reading, PA

Customer Service Rep information

See Reading, PA salary details

$9

$18

$25

How much do customer service rep jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for customer service rep in Reading, PA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.76 and $20.10 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Reading, PA?

The most popular types of Customer Service Rep jobs in Reading, PA are:

What are popular job titles related to Customer Service Rep jobs in Reading, PA?

For Customer Service Rep jobs in Reading, PA, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Reading, PA look for?

The top searched job categories for Customer Service Rep jobs in Reading, PA are:

What cities near Reading, PA are hiring for Customer Service Rep jobs?

Cities near Reading, PA with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Reading, PA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $37,547 per year, or $18.1 per hour.

Customer Service Representative (CSR)

Bob Weaver Auto

Pottsville, PA

$14.75 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Position Summary

Bob Weaver Auto is seeking a friendly, organized, and customer-focused Customer Service Representative (CSR) to support our Sales & Service Departments. This role serves as one of the first points of contact for customers and plays a key role in delivering an exceptional customer experience while providing administrative and operational support to the dealership team.

The ideal candidate enjoys helping people, thrives in a fast-paced environment, and is committed to professionalism and teamwork.

Essential ResponsibilitiesCustomer Service
  • Greet customers in person and by telephone in a friendly and professional manner.
  • Provide a welcoming and positive first impression of Bob Weaver Auto.
  • Answer incoming calls and direct customers to the appropriate department or team member.
  • Assist customers with general questions and provide timely follow-up when needed.
  • Maintain a clean, organized, and customer-friendly reception and waiting area.
Service Department Support
  • Schedule service appointments and confirm upcoming appointments.
  • Assist with customer check-in and check-out processes.
  • Support Service Advisors with administrative tasks and customer communications.
  • Process payments and cashiering transactions accurately.
  • Coordinate rental vehicles, loaner vehicles, and transportation needs as assigned.
  • Scan, upload, and maintain service documents and invoices.
  • Serve as the primary point of contact for inbound customer calls and perform outbound calls for appointment scheduling, follow-up, retention, and customer support.
  • Assist in maintaining daily reports and records.
Administrative Responsibilities
  • Perform filing, scanning, and data entry tasks.
  • Maintain accuracy and confidentiality of customer information.
  • Support dealership events and special projects.
  • Work collaboratively with Sales, Service, Parts, and Accounting departments.
  • Perform additional duties as assigned to support dealership operations.
Qualifications
  • Previous customer service, receptionist, administrative, or dealership experience preferred.
  • Excellent verbal and written communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Professional appearance and positive attitude.
  • Proficient with computers and basic office software.
  • Ability to interact effectively with customers and fellow team members.
What We Offer
  • Competitive compensation.
  • Medical, Dental, Vision and Life Insurance benefits.
  • 401(k) Retirement Plan eligibility beginning on day one.
  • Employee vehicle purchase program.
  • Payment plans for personal vehicle repairs.
  • Degrees at Work through Strayer University for employees and eligible family members.
  • A family-owned and operated culture with over 42 years of serving Schuylkill County.
  • Monday through Friday 9-6 and periodic Saturdays 9-5
Bob Weaver Auto

Serving Schuylkill County with pride for over 42 years, Bob Weaver Auto is committed to providing an exceptional customer experience while creating opportunities for our employees to grow and succeed.

Employment Type: FULL_TIME

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