ZipRecruiter

Log In

1

Customer Service Rep Jobs in Normal, IL (NOW HIRING)

Southshore Enterprises, Inc.

CSR/Shipping Clerk

Normal, IL · On-site

$15.50 - $18.75/hr

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry and providing excellent customer service within the RDC (regional ...

Southshore Enterprises, Inc.

CSR/Shipping Clerk

Normal, IL · On-site

$15.50 - $18.75/hr

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry and providing excellent customer service within the RDC (regional ...

previous page

Showing results 41-60

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Normal, IL

Customer Service Rep information

See Normal, IL salary details

$9

$18

$26

How much do customer service rep jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for customer service rep in Normal, IL is $18.38, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $20.43 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Normal, IL?

The most popular types of Customer Service Rep jobs in Normal, IL are:

What are popular job titles related to Customer Service Rep jobs in Normal, IL?

For Customer Service Rep jobs in Normal, IL, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Normal, IL look for?

The top searched job categories for Customer Service Rep jobs in Normal, IL are:

What cities near Normal, IL are hiring for Customer Service Rep jobs?

Cities near Normal, IL with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Normal, IL as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,224 per year, or $18.4 per hour.

Customer Service Representative

Genuine Parts Company

Bloomington, IL • On-site

$18.09 - $22.63/hr

Other

Medical, Retirement, PTO

Re-posted 9 days ago

Genuine Parts Company rating

7.2

Company rating: 7.2 out of 10

Based on 61 frontline employees who took The Breakroom Quiz

225th of 421 rated retail wholesalers

Job description

SUMMARY:
Under close supervision, the Customer Service Representative is responsible for
accurately fulfilling customer orders and managing incoming customer calls.
JOB DUTIES
  • Responds to basic customer inquires regarding products, provides quotes, and handles
  • order entry.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter
  • sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase
  • price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on
  • competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and
  • drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per
  • purchase order.
  • Responsible for sourcing products in branch inventory, distribution center inventory or
  • supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • Partners with Account Representatives to ensure customer satisfaction.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • May handle customer returns.
  • Performs other duties as assigned.
EDUCATION & EXPERIENCE
Typically requires a high school diploma or GED and zero (0) to three (3) years of related
experience or an equivalent combination.
KNOWLEDGE, SKILLS, ABILITIES
  • Reliability, organization, and attention to detail required.
  • Strong communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Moderate computer skills, including information processing, communicating internally and
  • externally via email, using business systems and searching capabilities to find products
  • on the internet.
  • Product knowledge is preferred.

PHYSICAL DEMANDS:
LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles
are subject to continuous video monitoring.
SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility
BUDGET RESPONSIBILITY: No
COMPANY INFORMATION:
Motion Industries offers an excellent benefits package which includes options for healthcare
coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.
DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.
Pay ranges from $18.09 - 22.63 per hour
Please keep in mind that this is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. It also does not consider other components that make up the total rewards package for the position. If you are hired at Motion, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this range.
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

What Genuine Parts Company employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply