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Customer Service Rep Jobs in Illinois (NOW HIRING)

Nailor Industries

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

Nailor Industries, Inc.

Customer Service Rep.

Cicero, IL · On-site

$16 - $21.75/hr

Customer Service Representative Location: Cicero, IL 60804 Industry: Manufacturing We are seeking a dedicated and detail-oriented Customer Service Representative to join our manufacturing company ...

PrideStaff

Customer Service Representative

Mokena, IL · On-site

$19 - $20/hr

Customer Service Representative Position: Customer Service Representative (CSR) Position Type: Full-Time, Monday - Friday Hours: 8:00 AM - 5:00 PM (Includes a 1-hour unpaid lunch) Pay Rate: $19/hr ...

Domino's

Customer Service Rep

Mahomet, IL · On-site

$15 - $20.25/hr

Company Description As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and have fun! This is more ...

Domino's Franchise

Customer Service Rep

Mahomet, IL

$15 - $20.25/hr

As a Customer Service Representative CSR, you will be doing just that. Representing our Brand of Domino's and Emersonmaker, Inc. Our motto is work smart and have fun! This is more than taking orders ...

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Showing results 21-40

All JobsCustomer Service Rep JobsCustomer Service Rep Jobs in Illinois

Customer Service Rep information

See Illinois salary details

$9

$18

$26

How much do customer service rep jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service rep in Illinois is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $20.29 per hour, depending on experience, location, and employer.

What does a customer service rep do?

A Customer Service Representative (CSR) assists customers by answering questions, resolving issues, and providing information about products or services. They communicate with customers via phone, email, chat, or in person to ensure satisfaction and handle complaints or returns. CSRs often work in call centers, retail stores, or offices, and play a key role in maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a customer service rep, and why are they important?

To thrive as a Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and email platforms is typically required. Patience, active listening, and a positive attitude help representatives build rapport and resolve customer concerns effectively. These skills and qualities are crucial for delivering excellent service, retaining customers, and supporting overall business reputation.

How does a customer service rep typically handle high call volumes or challenging customer situations?

Customer Service Reps often encounter periods of high call volume and may handle upset or frustrated customers. To manage these situations effectively, reps rely on strong organizational skills, active listening, and empathy to address customer concerns while maintaining professionalism. Many companies also provide scripts, escalation protocols, and team support to help reps resolve issues efficiently. Collaborating with supervisors and other departments is common when a resolution requires additional expertise or authority.

What is the difference between Customer Service Rep vs Call Center Agent?

AspectCustomer Service RepCall Center Agent
Required CredentialsHigh school diploma or equivalent; customer service trainingHigh school diploma or equivalent; call handling training
Work EnvironmentOffice, retail, or remote; direct customer interactionCall centers; primarily phone-based interactions
Employer & Industry UsageRetail, telecom, banking, healthcareTelecom, tech support, insurance
Common Search & ComparisonCustomer Service Rep vs Call Center Agent

Both roles involve assisting customers, but Customer Service Reps often handle a broader range of issues across multiple channels, while Call Center Agents primarily focus on phone-based support. The skills and training are similar, making these roles closely related but distinct in their work environment and scope.

What are the most commonly searched types of Customer Service Rep jobs in Illinois?

The most popular types of Customer Service Rep jobs in Illinois are:

What are popular job titles related to Customer Service Rep jobs in Illinois?

For Customer Service Rep jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Customer Service Rep jobs in Illinois look for?

The top searched job categories for Customer Service Rep jobs in Illinois are:

What cities in Illinois are hiring for Customer Service Rep jobs?

Cities in Illinois with the most Customer Service Rep job openings:

Customer Service Rep jobs near you
Infographic showing various Customer Service Rep job openings in Illinois as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,886 per year, or $18.2 per hour.

customer service representative

Longterm Health Management Services

Skokie, IL • On-site

$45K - $50K/yr

Other

Re-posted yesterday

Job description

Looking to hire a customer service representative. Job responsibilities include:

  • Manage customer service relations.
  • Quote items for sale via telephone and email.
  • Prepare estimates in QuickBooks.
  • Work with sales reps in preparing their estimates.
  • Assist in order process for customer accounts.
  • Provide tracking on shipped items for customers.

pay rate ranges between $45k-$50k based on experience.

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