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Customer Service Rep Level 2 Jobs (NOW HIRING)

Tempo Service

Customer Service Representative

Irving, TX · On-site

$15.25 - $21/hr

Minimum of two years' experience of Customer Service and/or relevant experience required ... Customer Service Representative Employment Status: Full-time Compensation: Dependent upon knowledge ...

Adecco

Customer Service Representative II

Arden Hills, MN · Hybrid

$18 - $21/hr

If Customer Service Representative sounds like something you are interested in, and you meet the qualifications listed below, apply now! Responsibilities for Customer Service Representative include ...

KITSCH LLC

CSR Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Kitsch is a certified female and minority-owned global beauty brand ... What You Bring * 2-3 years of experience in customer service. * A track record of solving complex ...

AAON, Inc.

Customer Service Representative II

Tulsa, OK · On-site

$14.50 - $19.75/hr

The Customer Service Representative II is responsible for handling more complex customer ... Provide intermediate-level product support and technical guidance within established parameters.

Domino's

Customer Service Representative (CSR)

Barre, VT · On-site

$15.75 - $21.25/hr

Customer Service Representative (CSR) Customer Service Representative: 610 Main Street, Clintion MA 01510 The Customer Service Representative will WOW the customer by making sure they have a positive ...

Artech

Customer Service Representative II

Saint Paul, MN · On-site

$20 - $21/hr

Customer Service Representative II Job ID: 19585-1 Location: Arden Hills, MN 55112 Duration: 12 Months Pay Rate: $20.00-$21.00/hr. on W2 Must-Have * HS Diploma/GED required * Minimum 1 year relevant ...

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Customer Service Rep Level 2 information

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How much do customer service rep level 2 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service rep level 2 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service rep level 2?

Customer Service Rep Level 2 positions are roles that involve assisting customers with more complex inquiries and issues than entry-level customer service representatives. These professionals handle escalated complaints, provide in-depth product or service information, and may also mentor or support junior team members. They are expected to have a strong understanding of the company's offerings, excellent communication skills, and the ability to resolve problems efficiently to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service rep level 2?

To thrive as a Customer Service Rep Level 2, you need strong communication skills, problem-solving abilities, and prior experience in customer support, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and conflict resolution are standout soft skills that enhance customer interactions. These skills are essential for efficiently resolving complex customer issues, ensuring satisfaction, and supporting business reputation.

How does a customer service rep level 2 typically handle escalated customer issues compared to entry-level representatives?

As a Customer Service Rep Level 2, you'll frequently manage more complex or escalated customer inquiries that require advanced problem-solving and in-depth knowledge of company policies. Unlike entry-level reps, you may be authorized to make certain decisions, offer specialized solutions, or coordinate with other departments to resolve challenging cases. You'll also act as a resource for junior team members, providing guidance and support as needed. This role offers valuable experience in conflict resolution and cross-functional collaboration, which can be beneficial for career progression within customer service or related fields.

What is the difference between Customer Service Rep Level 2 vs Customer Service Rep Level 1?

AspectCustomer Service Rep Level 2Customer Service Rep Level 1
CredentialsHigh school diploma; some roles may require basic certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, online support
ResponsibilitiesHandling complex customer issues, troubleshooting, mentoring Level 1 repsBasic customer inquiries, order processing, general support
ExperienceTypically 1-2 years in customer serviceEntry-level, minimal experience required

Customer Service Rep Level 2 roles generally require more experience and handle more complex issues than Level 1. They often mentor newer reps and have a broader scope of responsibilities, reflecting their higher skill level within the same industry.

What cities are hiring for Customer Service Rep Level 2 jobs?

Cities with the most Customer Service Rep Level 2 job openings:

What are popular job titles related to Customer Service Rep Level 2 jobs?

For Customer Service Rep Level 2 jobs, the most frequently searched job titles are:

Customer Service Rep Level 2 jobs near you

Customer Service Representative

Irving, TX • On-site

Tempo Service
See more jobs at Tempo Serviceexternal

$15.25 - $21/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Customer Service Representative

Tempo Service

Company Profile – Tempo Air has proudly served the cooling and heating needs of the Dallas-Fort Worth residential community since 1966. Tempo, Inc., consists of four business operating units: Tempo Mechanical, Tempo Service, TexEnergy Solutions/US Ecologic and Qu Fresh. Each Tempo business operating unit works together to offer full circle home comfort and energy efficiency solutions.

Job Description: Customer Service Representative

Summary: Tempo's Customer Service Representative is a top-notch, first impression specialist that is committed to providing exceptional customer service to our customers. This position will be responsible for answering all incoming calls, schedule appointments, and answer or redirect customer concerns. Our Customer Service Representative will also perform other duties as assigned.

Reports to: Customer Service Supervisor

Essential Duties and Responsibilities:

  • Answer and schedule inbound service calls.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Promoting our Club Memberships
  • Navigate our company database platform proficiently.
  • Building customer relationships while assisting customers professionally and accurately.
  • Other duties as assigned.

Qualifications

  • Friendly, outgoing.
  • Upbeat, professional, and enjoys helping people.
  • Genuine empathy toward customer's problems.
  • Knowledge of the HVAC industry and terminology is recommended but not required.
  • Able to multitask, prioritize, and manage time efficiently.
  • A willingness to help in all areas within the department...TEAM PLAYER.
  • Detail oriented.
  • Able to process high volumes of work with accuracy.
  • Pass a pre-employment drug screen and criminal background check.

Education and/or Experience

  • High school degree or equivalent
  • Minimum of two years' experience of Customer Service and/or relevant experience required; Experience in HVAC or construction is a plus.
  • Basic knowledge of Microsoft Office applications (Outlook, Excel and Word).
  • Excellent written and verbal communication skills
  • Product knowledge of Tempo's services a plus.

Physical Requirements:

  • Must be able to sit for long periods of time.
  • Must be able to work varying shifts including days, nights, and weekends.

Language Skills

Bilingual (English/Spanish) preferred

Job Location: Irving, Texas Job Role: Customer Service Representative Employment Status: Full-time Compensation: Dependent upon knowledge & experience Company Industry: Construction/Heating & Cooling Joining Date: Immediate Opening Employment Type: Employee/Exempt Manages Others: Yes

Benefits:

  • Employee ownership (ESOP) with Employer Match
  • Competitive pay
  • Paid vacations (3 weeks)
  • Bereavement Pay
  • 7 Paid holidays
  • 1 Floating Holiday
  • Health, Dental, Vision Insurance
  • $25,000 life insurance/$25,000 AD&D (additional voluntary life/AD&D products available)
  • Disability income protection plan (Short-Term & Long-Term Disability)
  • 401 (k) savings plan
  • Continued education and training programs

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