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Customer Service Rep Level 2 Jobs (NOW HIRING)

Priwils, Inc

Customer Service Representative II

Chicago, IL · On-site

$16.50 - $22.50/hr

Overview The Customer Service Representative II (CSR II) provides intermediate-level customer support and independently manages moderately complex inquiries related to the STR program. This role ...

tcw

Customer Service Representative II

New York, NY · On-site

$17.50 - $23.75/hr

Primary Job Function Customer Service Representatives II (CSR II) serve as senior-level contributors within the Customer Service team. In addition to managing complex customer interactions and ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Two employees must be in the CBT lab at all times, according to the CBT Lab Security Policy ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

ALLIANCE SAFETY COUNCIL

MSR Level 1

Gonzales, LA · On-site

Two employees must be in the CBT lab at all times, according to the CBT Lab Security Policy ... While performing the duties of a CSR Level 1, the employee must be able to stand for extended ...

Yusen Logistics

Customer Service Rep II

Louisville, KY · On-site

$14.75 - $20/hr

Position Summary As a Customer Service Representative II, you will play a pivotal role in ... Handle excalated customer inquiries and complaints with a high level of professionalism and empathy.

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How much do customer service rep level 2 jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service rep level 2 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a customer service rep level 2?

Customer Service Rep Level 2 positions are roles that involve assisting customers with more complex inquiries and issues than entry-level customer service representatives. These professionals handle escalated complaints, provide in-depth product or service information, and may also mentor or support junior team members. They are expected to have a strong understanding of the company's offerings, excellent communication skills, and the ability to resolve problems efficiently to ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a customer service rep level 2?

To thrive as a Customer Service Rep Level 2, you need strong communication skills, problem-solving abilities, and prior experience in customer support, often supported by a high school diploma or equivalent. Proficiency with customer relationship management (CRM) software, ticketing systems, and basic office applications is typically required. Patience, active listening, and conflict resolution are standout soft skills that enhance customer interactions. These skills are essential for efficiently resolving complex customer issues, ensuring satisfaction, and supporting business reputation.

How does a customer service rep level 2 typically handle escalated customer issues compared to entry-level representatives?

As a Customer Service Rep Level 2, you'll frequently manage more complex or escalated customer inquiries that require advanced problem-solving and in-depth knowledge of company policies. Unlike entry-level reps, you may be authorized to make certain decisions, offer specialized solutions, or coordinate with other departments to resolve challenging cases. You'll also act as a resource for junior team members, providing guidance and support as needed. This role offers valuable experience in conflict resolution and cross-functional collaboration, which can be beneficial for career progression within customer service or related fields.

What is the difference between Customer Service Rep Level 2 vs Customer Service Rep Level 1?

AspectCustomer Service Rep Level 2Customer Service Rep Level 1
CredentialsHigh school diploma; some roles may require basic certificationsHigh school diploma or equivalent
Work EnvironmentCall centers, retail, corporate officesCall centers, retail stores, online support
ResponsibilitiesHandling complex customer issues, troubleshooting, mentoring Level 1 repsBasic customer inquiries, order processing, general support
ExperienceTypically 1-2 years in customer serviceEntry-level, minimal experience required

Customer Service Rep Level 2 roles generally require more experience and handle more complex issues than Level 1. They often mentor newer reps and have a broader scope of responsibilities, reflecting their higher skill level within the same industry.

What cities are hiring for Customer Service Rep Level 2 jobs?

Cities with the most Customer Service Rep Level 2 job openings:

What are popular job titles related to Customer Service Rep Level 2 jobs?

For Customer Service Rep Level 2 jobs, the most frequently searched job titles are:

Customer Service Rep Level 2 jobs near you

Customer Service Representative II

Chicago, IL • On-site

Priwils, Inc
See more jobs at Priwils, Incexternal

$16.50 - $22.50/hr

Full-time

Re-posted 22 days ago

Job description

Overview

The Customer Service Representative II (CSR II) provides intermediate-level customer support and independently manages moderately complex inquiries related to the STR program. This role involves vendor verification, resolving billing and transaction discrepancies, and offering operational guidance to entry-level representatives. The CSR II plays a key role in ensuring accurate service delivery, maintaining data integrity, and supporting overall program efficiency.

Minimum Qualifications
  • Associate’s degree preferred; equivalent experience acceptable
  • 3–5 years of customer service, logistics, or call center experience
  • Experience in rental cars, fleet management, or equipment rental environments preferred
  • Proficiency in Microsoft Excel and data entry
  • Experience with federal vendor verification systems (e.g., SAM.gov, FPDS.gov) preferred
  • Strong analytical and problem-solving skills
  • Demonstrated ability to manage multiple tasks in a dynamic, fast-paced environment
Responsibilities
  • Handle moderately complex customer inquiries related to the STR program independently and efficiently
  • Perform vendor verification using federal systems such as SAM.gov and FPDS.gov
  • Investigate and resolve billing issues, payment discrepancies, and transaction-related concerns
  • Provide operational guidance and support to entry-level Customer Service Representatives (CSR I)
  • Accurately input, update, and maintain customer and vendor data in internal systems
  • Analyze customer issues and identify appropriate solutions while ensuring compliance with policies
  • Assist in streamlining processes and improving service delivery through continuous feedback
  • Collaborate with internal teams to resolve escalations and ensure timely issue resolution
  • Maintain detailed records of customer interactions, transactions, and resolutions
  • Adapt to evolving program guidelines, procedures, and operational requirements
We will never send communications through any other domain, including @Priwilscareers.com, @gmail.com or@yahoo.com). We will never request payment from you, nor will we send payment to you, prior to your start date. If you have been asked to send or receive any payment, or if you have any doubt about whether you have been contacted by a Priwils employee, please contact us at jobs@Priwils.com
 

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