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Customer Service Rep Ii Jobs (NOW HIRING)

Pride Global

CSC Customer Service Rep II

Dallas, TX · On-site

$18/hr

Pride Health is hiring a CSC Customer Service Rep II to support our client's healthcare facility in Dallas, TX Job Details: Schedule: Shift: 11 AM to 7:30 PM, Work Week: Tuesday to Saturday. Shift: 2 ...

Dal-Tile

CUSTOMER SERVICE REP II - SSC

Grand Rapids, MI · On-site

$14.75 - $20.25/hr

Customer Service Representative II Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our ...

GRTC

Customer Service Rep II

Richmond, VA · On-site

$15.75 - $21.50/hr

... Customer Service email, Bus Tracker and GRTC.com). * Represent GRTC with proper communication ... Proficiency will be gauged by the completion of two assessments: (1) assessment will determine ...

AbbVie

Customer Service Rep II

Austin, TX

$15.75 - $21.50/hr

Customer Support Specialist II We are in search of a dependable customer service specialist who ... Representatives are responsible for email order processing and resolution of issues that may ...

UAB

CUSTOMER SERVICE REPRESENTATIVE (2)

Tampa, FL · On-site

$15 - $21.15/hr

The University of Alabama at Birmingham (UAB) seeks a CUSTOMER SERVICE REPRESENTATIVE to receive ... Cash management (Hourly Rate: $15.00 - $21.15) High School diploma or GED and two (2) years of ...

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Customer Service Rep Ii information

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$9

$18

$26

How much do customer service rep ii jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service rep ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Rep II vs Customer Service Rep I?

AspectCustomer Service Rep ICustomer Service Rep II
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; some roles may prefer additional certifications or experience
Work EnvironmentCall centers, retail, or office settingsSimilar environments, often with increased responsibilities
ResponsibilitiesHandling basic customer inquiries, processing transactionsManaging complex issues, mentoring, and providing advanced support
Employer UsageCommon entry-level role across industriesMid-level position requiring some experience

The main difference between Customer Service Rep II and Customer Service Rep I lies in experience and responsibilities. Customer Service Rep II typically handles more complex customer issues, may mentor junior staff, and requires some prior experience. Customer Service Rep I is more focused on basic customer interactions and transactions. Both roles are vital in customer support environments, with the Rep II position representing a step up in skill and responsibility.

Is remote customer service representative II a stressful job?

Remote Customer Service Representative II roles can involve handling customer inquiries, resolving issues, and managing high call volumes, which may contribute to stress levels. The job often requires strong communication skills, patience, and the ability to work under pressure, but stress varies depending on individual resilience and workplace support systems.

What cities are hiring for Customer Service Rep Ii jobs?

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What states have the most Customer Service Rep Ii jobs?

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For Customer Service Rep Ii jobs, the most frequently searched job titles are:

Customer Service Rep Ii jobs near you
Infographic showing various Customer Service Rep Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

Kennesaw, GA

American Carpet South
Construction • 51 - 200 employees
Learn more about American Carpet Southexternal

$18 - $19/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

The primary role of the Customer Service Representative II is to effectively and efficiently manage the activities of installation teams from dispatch through job close-out. This role will also provide real-time on-job issue resolution between the consumer, THD, and ACS; adhering to our “Say Yes” values while maintaining financial objectives.    

About You
(Who we're looking for)
  • You have worked in a Call Center environment and loved it. You find joy in speaking with customers over the phone and are eager to find them the resolution needed. You also like to push yourself in the number of calls you can accomplish per day.
  • Rolling up your sleeves and getting into the nitty gritty is your thing and are always looking for the next task to accomplish.
Essential Functions
(What you would be in charge of)
  • You will be making and receiving a high number of scheduling calls.
  • You will verify purchased items with the customer to ensure they receive the correct product.
  • You will receive calls from our Installation team regarding their estimated time of arrival and when they arrive to the customers home.
  • You will follow up with the customer upon installation to make sure they are highly satisfied.
Qualifications
(Your experience may be similar to)
  • You value customer service and understand what it means to SAY YES to the customer
  • You are not afraid of challenges and adapt to changes in processes.
  • You know how to use a computer and can navigate various systems (we created our system, so it is EASY to learn)
  • Problem solving is something you call yourself a pro at
Requirements
(What we need you to rock in)
  • You understand and know what it means when people say “Teamwork makes the dream work”. Working overtime and/or weekends does not worry you.
  • You are organized and like everyone to keep things as such
Benefits
  • Medical, Dental, Vision
  • Vacation (Planned Time Off)
  • Sick/Personal (Unplanned Time Off)
  • Flexible Spending Accounts
  • Health Savings Account (HSA) 
  • Commuter Accounts
  • 401k with Employer match
  • Voluntary Short Term Disability
  • Company Paid Life Insurance and ADD
  • Employee Assistance Program (EAP)