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Customer Service Rep Ii Jobs (NOW HIRING)

AA2IT

Customer Service Rep II

Dallas, TX · On-site

$20/hr

CSC Customer Service Rep II Pay Rate Range: $20/hour Temp to Perm: Temp w/ possible perm Length of Assignment: 6 months Work Location: Dallas, TX Work Schedule: Mon-Fri 830a-5p Parking Included:

Hubbell Power Systems

Customer Service Rep II

Tulsa, OK · On-site

$13.75 - $18.75/hr

Customer Service Rep II Apply now » Date: Jun 29, 2026 Location: Tulsa, OK, US, 74136 Company: Hubbell Incorporated Job Overview The Customer Service Representative will be responsible for all order ...

Premera Blue Cross

Customer Service Representative

$16.50 - $22.25/hr

The Customer Service Representative II (CSR II) plays an essential role in ensuring that the members and providers that Premera serve are provided with a first call resolution. Through applying ...

MiTek USA

Customer Service Rep II-1

Wildwood, MO · On-site

$15 - $20.50/hr

Customer Service Representative II Provide support for calls, cases and sales orders. Must be responsive to customer needs and can manage several tasks concurrently in a fast-paced environment.

MiTek USA Inc

Customer Service Rep II

Chesterfield, MO

$15.75 - $21.50/hr

Customer Service Representative II will be responsible for interacting with both internal and external customers to provide information in response to inquiries about products and services. Job ...

Tennant Company

Customer Service Rep 2

Eden Prairie, MN · On-site

$16.25 - $22.25/hr

Customer Service Rep 2 Eden Prairie, MN Monday - Friday $42,600 - $64,100 With more than $1B in revenue, Tennant Company is a globally recognized leader in the cleaning equipment industry. For the ...

jbpco

Customer Service Representative II

Reading, PA

$15.25 - $21/hr

How You Will Make an Impact The Customer Service Representative II works directly with external customers and provides support by performing order entry, order status queries, load management, and ...

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Customer Service Rep Ii information

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How much do customer service rep ii jobs pay per hour?

As of Jul 8, 2026, the average hourly pay for customer service rep ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Rep II vs Customer Service Rep I?

AspectCustomer Service Rep ICustomer Service Rep II
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; some roles may prefer additional certifications or experience
Work EnvironmentCall centers, retail, or office settingsSimilar environments, often with increased responsibilities
ResponsibilitiesHandling basic customer inquiries, processing transactionsManaging complex issues, mentoring, and providing advanced support
Employer UsageCommon entry-level role across industriesMid-level position requiring some experience

The main difference between Customer Service Rep II and Customer Service Rep I lies in experience and responsibilities. Customer Service Rep II typically handles more complex customer issues, may mentor junior staff, and requires some prior experience. Customer Service Rep I is more focused on basic customer interactions and transactions. Both roles are vital in customer support environments, with the Rep II position representing a step up in skill and responsibility.

How can I make 2000 a week working from home?

A Customer Service Rep II can potentially earn $2,000 weekly by working full-time hours, often requiring strong communication skills, experience, and sometimes performance-based incentives. Achieving this income level may involve handling high call volumes, working overtime, or earning bonuses, depending on the employer's pay structure and your efficiency. Building expertise in customer service tools and maintaining consistent performance can help increase earnings in remote customer service roles.

What jobs pay 4000 a week without a degree?

Customer Service Representatives II typically do not earn $4,000 a week without additional experience or specialized skills. High-paying roles that can reach this level often involve sales, real estate, or skilled trades, which may require certifications or extensive experience rather than a formal degree. Some independent contractors or entrepreneurs in certain fields can also achieve this income level through commissions or business profits.

What is the highest paid customer service job?

The highest paid customer service roles are often in management or specialized fields such as customer success managers or technical support managers, with salaries reaching six figures in some industries. These positions typically require extensive experience, leadership skills, and industry-specific knowledge, often supplemented by certifications or technical expertise.

What is customer service rep II?

A Customer Service Representative II is a mid-level role responsible for handling customer inquiries, resolving issues, and providing support. This position often requires prior experience, strong communication skills, and familiarity with customer service tools such as CRM software.
What cities are hiring for Customer Service Rep Ii jobs? Cities with the most Customer Service Rep Ii job openings:
What states have the most Customer Service Rep Ii jobs? States with the most job openings for Customer Service Rep Ii jobs include:
Customer Service Rep Ii jobs near you
Infographic showing various Customer Service Rep Ii job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative II

Customer Service Representative II

Service Experts

Clifton, NY • On-site

$33K - $42K/yr

Full-time

Re-posted 16 days ago

Service Experts rating

6.4

Company rating: 6.4 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

174th of 229 rated repair and maintenance companies

Job description

Welcome!
The Customer Service Representative handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center.
This position is 100% on-site, Wednesday - Friday, 10:30am - 7pm, Saturday -Sunday 7am - 4pm
  • Answers incoming phone calls from customers and assists call or routes call to appropriate person
  • Maintains good customer relations and ensures that all calls meet Service Experts' standards
  • Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions)
  • Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues
  • Maintains customer records by updating account information
  • Accurately dispositions calls in call monitoring software
  • Adheres to CPI compliance regulations when taking payments over the phone
  • Updates capacity planner whenever calls or booked, rescheduled or cancelled
  • Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response
  • Communicates with customers on the status of service calls
  • Assists with dispatching as needed
  • Continually maintains working knowledge of all company products, services, and promotions
  • Working with dispatch to improve accuracy in scheduling and speed of response
  • Reliable attendance and on-time job performance
  • Performs similar/other duties as needed or assigned

Qualifications:
  • High school diploma or equivalent with 2+ years experience working in customer service or other customer-facing environment
  • Experience or training the use of computers and related systems in an administrative office environment
  • Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness.
  • Excellent customer-service, communication, and interpersonal skills
  • Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns
  • Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population.
  • Ability to work effectively in both a team and an independent environment
  • Ability to make decisions based on established guidelines and procedures
  • Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence
  • Effective organizational and time-management skills. Must be able to prioritize work based on service demands
  • An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Annual Compensation Range: $33,300.00 - $42,500.00
Minimum Experience: 2+
Years Minimum Education: High School Diploma/GED
Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.
Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email talentacquisition@serviceexperts.com

What Service Experts employees say

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About Service Experts

Sourced by ZipRecruiter

Service Experts, based in Plano, Texas, US, is an industry leader in the HVAC (Heating, Ventilation, Air Conditioning) sector with a commitment to providing top-tier service for home comfort. Their offerings cover a broad range of services such as repair, maintenance, and installation of heating and air conditioning systems. Established in 1996, the company has demonstrated consistent growth and expansion, boasting a network of over 100 service centers across North America. Their mission is simple yet powerful: to provide excellence in home comfort. Service Experts has emerged as a trusted choice in the market due to their adherence to core values of integrity, innovation, excellence, and commitment.

Industry

Construction

Company size

1,001 - 5,000 Employees

Headquarters location

Plano, TX, US

Year founded

1996

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