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Customer Service Rep Ii Jobs (NOW HIRING)

Mechanics Bank

Customer Service Representative II

Seattle, WA · On-site

$18.25 - $24.75/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the ...

Mechanics Bank

Customer Service Representative II

Seattle, WA · On-site

$18.25 - $24.75/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the ...

Ohio Valley Banc

CUSTOMER SERVICE REPRESENTATIVE II

Mason, WV · On-site

$16.25 - $22.25/hr

Ability to cover other locations as a CSR II as needed. Assist in tasks required each day for starting and ending the day. Ex. Getting out or putting away office supplies/documents. May be called ...

Incora

Customer Service Representative II

Wichita, KS · On-site

$14.25 - $19.50/hr

The Customer Service Representative II is accountable for facilitating and building customer relationships through providing continuous high-quality service and support. The Customer Service ...

Mechanics Bank

Customer Service Representative II

Downey, CA · On-site

$16.75 - $22.50/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the ...

Mechanics Bank

Customer Service Representative II

Aiea, HI · On-site

$15.50 - $21.25/hr

The Customer Service Representative II provides exceptional customer service by taking ownership of the customer experience from introducing the customer to Mechanics Bank through profiling the ...

Dawn Foods

Customer Service Representative II

Jackson, MI · Hybrid

$50K - $75K/yr

The Customer Success Representative II's primary function is to help ensure operational excellence ... Mentor CSR I?s by providing training and working with them on troubleshooting/escalations.Support ...

V2X

Customer Service Rep II

Fayetteville, NC · On-site

$14.75 - $20/hr

The Customer Service Rep II operates under the direct supervision of the Personal Property Shipping Office Outbound/Inbound Lead with oversight by the PPPO Supervisor. Requires a working knowledge of ...

AAON, Inc.

Customer Service Representative II

Tulsa, OK · On-site

$14.50 - $19.75/hr

The Customer Service Representative II is responsible for handling more complex customer interactions, including escalated inquiries, product support, and issue resolution. This role contributes to ...

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Customer Service Rep Ii information

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How much do customer service rep ii jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for customer service rep ii in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Customer Service Rep II vs Customer Service Rep I?

AspectCustomer Service Rep ICustomer Service Rep II
CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma; some roles may prefer additional certifications or experience
Work EnvironmentCall centers, retail, or office settingsSimilar environments, often with increased responsibilities
ResponsibilitiesHandling basic customer inquiries, processing transactionsManaging complex issues, mentoring, and providing advanced support
Employer UsageCommon entry-level role across industriesMid-level position requiring some experience

The main difference between Customer Service Rep II and Customer Service Rep I lies in experience and responsibilities. Customer Service Rep II typically handles more complex customer issues, may mentor junior staff, and requires some prior experience. Customer Service Rep I is more focused on basic customer interactions and transactions. Both roles are vital in customer support environments, with the Rep II position representing a step up in skill and responsibility.

Is remote customer service representative II a stressful job?

Remote Customer Service Representative II roles can involve handling customer inquiries, resolving issues, and managing high call volumes, which may contribute to stress levels. The job often requires strong communication skills, patience, and the ability to work under pressure, but stress varies depending on individual resilience and workplace support systems.

What cities are hiring for Customer Service Rep Ii jobs?

Cities with the most Customer Service Rep Ii job openings:

What states have the most Customer Service Rep Ii jobs?

States with the most job openings for Customer Service Rep Ii jobs include:

What are popular job titles related to Customer Service Rep Ii jobs?

For Customer Service Rep Ii jobs, the most frequently searched job titles are:

Customer Service Rep Ii jobs near you
Infographic showing various Customer Service Rep Ii job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative II

Chattanooga, TN • On-site

GPC - Genuine Parts Company
Retail • 10K+ employees
Learn more about GPC - Genuine Parts Companyexternal

$14.50 - $19.75/hr

Full-time

Medical, Retirement, PTO

Posted 7 days ago

Genuine Parts Company rating

7.3

Company rating: 7.3 out of 10

Based on 63 frontline employees who took The Breakroom Quiz

Job description

SUMMARY: Under general supervision, the Customer Service Representative II ensures customer expectations are accurately determined and are fully met. The Customer Service Representative II may provide guidance to less experienced Customer Service Representatives or may support specific customer(s).

JOB DUTIES :

  • Responds to customer inquires regarding products, provides quotes, and handles order entry. Due to experience & training, may handle more challenging inquires.
  • Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
  • Influences Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters.
  • May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
  • Builds customer relationships to drive repeat business by relating to the customer and drive process improvements.
  • Orders items to ensure appropriate inventory levels are maintained for customers.
  • May place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
  • Expedites backorders. May pull inventory and prepare order for shipment to customer.
  • Responsible for sourcing products in branch inventory, distribution center inventory or supplier inventory.
  • Determines the most cost effective shipping method for customer orders.
  • May handle customer returns.
  • May support specific customer(s).
  • Assists less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
  • Performs other duties as assigned.

EDUCATION & EXPERIENCE

  • Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

  • Reliability, organization, and attention to detail required.
  • Excellent communication skills including written, verbal, and listening.
  • Ability to multi-task and time management skills required.
  • Strong computer skills.
  • Strong negotiation skills.
  • Basic product knowledge.

PHYSICAL DEMANDS:

LICENSES & CERTIFICATIONS: Excellent driving record preferred. All company vehicles are subject to continuous video monitoring.

SUPERVISORY RESPONSIBILITY: No Supervisory Responsibility

BUDGET RESPONSIBILITY: No

COMPANY INFORMATION: Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition, reimbursement, vacation, sick, and holiday pay.

DISCLAIMER: This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

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