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Customer Service Qa Jobs (NOW HIRING)

ASM Research

Customer Quality Assurance Specialist

The Customer Service Quality Assurance Specialist is responsible for supporting the operation by conducting quality assurance audits, analyzing results, providing feedback, and ensuring quality ...

SteerBridge

Quality Assurance Lead - SDET

Vienna, VA · On-site

$140K - $160K/yr

Establish quality standards, scorecards, and evaluation methodologies across customer service and ... Develop Quality Assurance processes and procedures. Quality Systems, Process Design & Customer ...

Ana Home Care LLC

Quality Assurance Manager

Mequon, WI · On-site

Home care, healthcare, senior services, quality assurance, customer experience, or operations experience strongly preferred * Strong communication, problem-solving, conflict resolution, and coaching ...

CATALIS

Director, Quality Assurance

Edmonton, KY · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... Today, QA operates independently within each of our five product verticals, resulting in fragmented ...

CATALIS

Director, Quality Assurance

Alpharetta, GA · On-site

Who We Are Catalis is a leading government Software as a Service (SaaS) and integrated payments ... Today, QA operates independently within each of our five product verticals, resulting in fragmented ...

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Customer Service Qa information

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How much do customer service qa jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer service qa in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What qualifications do I need to be a customer service QA?

To become a customer service QA, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in business, communication, or related fields. Strong communication skills, attention to detail, and experience with quality assurance processes or customer service are important, along with familiarity with tools like CRM or QA software.

What cities are hiring for Customer Service Qa jobs?

Cities with the most Customer Service Qa job openings:

What states have the most Customer Service Qa jobs?

States with the most job openings for Customer Service Qa jobs include:

What are popular job titles related to Customer Service Qa jobs?

For Customer Service Qa jobs, the most frequently searched job titles are:

Infographic showing various Customer Service Qa job openings in the United States as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Customer Service Quality Assurance Agent

Latham, NY • On-site

Paper Alternative
1 - 10 employees
Learn more about Paper Alternativeexternal

$17/hr

Other

Posted 6 days ago

Job description

Job Type
Full-time
Description
Pay:
$17.00 per hour
Job Summary:
As a Customer Service Quality Assurance Agent placed by Paper Alternative Solutions Inc., you will be responsible for quality checking prerecorded customer service calls. The calls are received from employers, third parties, custodial parents, noncustodial parents, and out of state case workers.
The position is an in-office position that could turn into a work from home position if performance requirements are met. The position may require call handling during peak volumes.
Qualifications:
Excellent communication skills to work with management on meeting contractual required numbers as well as providing feedback to CSR via a web system for errors. Analytical skills to rapidly review and interpret data. Excellent keyboarding skills with PC and windows operation system.
Work Schedules:
This is an in office position
Monday - Friday: 8:00 AM - 4:30 PM
Occasional overtime may be required
Saturday shifts may be required based on business needs
Company Description:
Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
Requirements
Duties:
• Review prerecorded customer service calls
• Provide feedback to CSR personnel via a web system so they understand and correct mistakes
• Handling live calls during peak volumes, as needed
Skills:
• Strong attention to detail and accuracy
• Ability to identify discrepancies and errors efficiently
• Clear communication and coaching ability
• Basic computer proficiency and ability to navigate internal systems
• Ability to multitask and manage workflow
Salary Description
$17.00 per hour

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