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Customer Service Qa Jobs (NOW HIRING)

Leidos

Quality Assurance (QA) Lead

Reston, VA · On-site

$92K - $166K/yr

... services, and operations processes. The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual ...

Leidos

Quality Assurance (QA) Lead

Chantilly, VA · On-site

$92K - $166K/yr

... services, and operations processes. The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual ...

Leidos

Quality Assurance (QA) Lead

Chantilly, VA · On-site

$92K - $166K/yr

... services, and operations processes. The QA Lead will be responsible for developing and implementing quality standards and procedures to ensure compliance with customer expectations, contractual ...

Austin HR

Quality Assurance (QA) Lead

Austin, TX · On-site

... of emergency medical services nationwide. We provide state of the art sophisticated products ... customer problems referred by technical support Participate in product design reviews to provide ...

Bimeda Inc.

QA Associate

Pomona, CA · On-site

Collaborate with client-facing QA representatives and cross-functional partners in Manufacturing, QC, and Regulatory to ensure product and service quality and customer satisfaction. * Provide ...

Austin Hr

Quality Assurance (QA) Lead

Austin, TX · On-site

Investigate customer problems referred by technical support * Participate in product design reviews ... Web services/API Test automation * Hands-on experience with Continuous Integration process and ...

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How much do customer service qa jobs pay per year?

As of Sep 13, 2026, the average yearly pay for customer service qa in the United States is $57,998.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,000.00 and $70,000.00 per year, depending on experience, location, and employer.

What qualifications do I need to be a customer service QA?

To become a customer service QA, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in business, communication, or related fields. Strong communication skills, attention to detail, and experience with quality assurance processes or customer service are important, along with familiarity with tools like CRM or QA software.

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Infographic showing various Customer Service Qa job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $57,998 per year, or $27.9 per hour.

Quality Assurance Manager

Boston, MA

Plymouth Rock Assurance Corporation
Insurance Services • 1 - 5K employees
Learn more about Plymouth Rock Assurance Corporationexternal

$130K - $165K/yr

Full-time

Re-posted 5 days ago

Key responsibilities

  • Lead and mentor a team of QA automation engineers to ensure effective testing processes.

  • Design, develop, and maintain automated testing frameworks across UI, API, and backend systems.

  • Oversee functional, integration, regression, and non-functional testing efforts and report on quality metrics.

Plymouth Rock Assurance rating

8.5

Company rating: 8.5 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

Plymouth Rock Assurance is seeking an experienced and accomplished QA Manager to join our dynamic team. The successful candidate will play a key role in ensuring the quality and reliability of our software solutions through effective management of both automated and manual testing teams. The Senior QA Manager will have a proven track record in overseeing testing processes, utilizing automated testing tools such as Selenium, and managing test data effectively.

Essential Functions and Responsibilities:

  • Lead and mentor a team of QA automation engineers, fostering a culture of accountability, innovation, and continuous improvement.
  • Support the growth and development of team members through coaching, feedback, and technical mentorship.
  • Help evolve the QA organization toward modern quality engineering and automation-first practices.
  • Lead the design, development, and maintenance of scalable automated testing frameworks across UI, API, and backend systems.
  • Drive increased automation coverage for regression, integration, and end-to-end testing.
  • Champion modern testing practices, including CI/CD-integrated automation, shift-left testing, and test data management.
  • Partner with development teams to improve testability, reliability, and overall software quality.
  • Collaborate with business analysts, developers, product owners, and QA teams to translate requirements into comprehensive test plans and automated test scenarios.
  • Oversee functional, integration, regression, and non-functional testing efforts across ongoing projects and releases.
  • Monitor and report on quality metrics, including automation coverage, defect trends, test execution results, and release quality.
  • Identify opportunities to improve testing efficiency, automation reliability, and overall SDLC quality practices.
  • Provide clear and transparent communication regarding testing status, risks, and quality metrics to stakeholders and leadership.

Qualifications and Education:

  • Bachelor's or Master's degree in Computer Science or a related field.
  • 10+ years of professional experience in software quality assurance, with a focus on both automated and manual testing.
  • Proven experience managing testing teams, with a minimum of 3 years in a leadership role.
  • Strong hands-on experience with modern automation tools and frameworks such as Selenium, Cypress, Playwright or similar.
  • Self-motivated with the ability to prioritize and execute tasks in a fast-paced environment.
  • Excellent understanding of non-functional requirements, including performance, scalability, and security.
  • Effective leadership and communication skills to collaborate with cross-functional teams.
  • Desirable knowledge includes experience in the insurance industry, familiarity with Jira, and exposure to DevOps practices.

Salary Range: $130,000 to $165,000 per year + bonus. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.

About the Company:

The Plymouth Rock Company and its affiliated group of companies write and manage over $2.2 billion in personal and commercial auto and homeowner's insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 2,000 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent".

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